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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
April 23, 2021
Baby when I tell you I will never step foot in a dealership again after carvana the service was fast and very efficient I love it and will be referring everyone I know dealership again after carvana the service was fast and very efficient I love it and will be referring everyone I know More
by genevaknox12
Employees Worked With
Unknown
April 23, 2021
Drop off and such was very easy. When we received the vehicle it was apparent it was not cleaned properly. There was food underneath seats and the console had trash in it. vehicle it was apparent it was not cleaned properly. There was food underneath seats and the console had trash in it. More
by Jeremy.desentz
Employees Worked With
I’m not sure.
April 23, 2021
To date, my experience with Carvana has been great. The purchase of my car was very easy and straightforward. I'll highly recommend Carvana to all. purchase of my car was very easy and straightforward. I'll highly recommend Carvana to all. More
by minoandgregs
Employees Worked With
Kai, Sebastian,
April 23, 2021
This is my second vehicle i purchased from Carvana. The first time the service was great. This time the service was exceptional. Once I decided on a vehicle their communication thru emails or texts was gre first time the service was great. This time the service was exceptional. Once I decided on a vehicle their communication thru emails or texts was great. They kept me informed all the way thru the process. More
by agibala
Employees Worked With
Not sure
April 23, 2021
Things you did well:The online purchase process and Things you did well: The online purchase process and delivery were terrific. Very easy to use and the delivery driver was very friendly. The re Things you did well: The online purchase process and delivery were terrific. Very easy to use and the delivery driver was very friendly. The reservation process was also very quick and helpful. Car photos were clear and the car was delivered in sparkling condition. Silver Rock agreed to pay for repairs at a VW dealership with no co-pay (see below) Things you did not do well: Car was advertised as White but is actually White Silver Metallic. To be fair I didn’t notice this difference in color for about a week. Even the VW techs thought it was Pure White at first glance. It’s a subtle color difference but I would expect a car sales company to be specific and get it exactly right. The original sales sticker included in the car specified the exact color. Info should have been taken from that. I love this color, even though it’s not what I expect which is why I kept the car. Car was delivered with more than 40k miles, but the VW recommended 40k mile service was never performed. Despite Carvana’s inspection approval of the brake pads, a VW safety inspection found that the front brake pads needed replacing. The car was delivered with strut pucks still in the front suspension. Technically these should have been removed by the VW dealer prior to the car being sold for the first time, and I wouldn’t really expect any used car inspector to check for them, since it’s a VW specific problem and they should never make it into a customer’s hands anyway. Still, the car had a very stiff ride before I found and removed them myself. They also could have caused damage to the front suspension. Getting a real person on the phone to talk to takes a very long time. I tried using the chat feature on the site and tried chatting through SMS but both times I was never able to get through to a real person. Overall I’m pretty impressed with Carvana despite the issues mentioned above. If SilverRock had refused to cover the repairs I mentioned this rating would have been MUCH lower. It’s unacceptable to sell a car to someone and expect them to immeadiately spend $1200 of their own money on repairs/needed maintenance. More
by will
Employees Worked With
I don’t remember the deliver drivers name
April 23, 2021
This was hands down the easiest car I've ever bought. Kendall was a delight when he dropped off the vehical. I'm in love with my new car. Kendall was a delight when he dropped off the vehical. I'm in love with my new car. More
by underwoodj9594
Employees Worked With
Kendall, Elizabeth
April 22, 2021
So easy to work with in all aspects. Really helped me out when I was in a tough spot vehicle-wise. Highly recommended. My salesperson was very nice and professional. when I was in a tough spot vehicle-wise. Highly recommended. My salesperson was very nice and professional. More
by wbthomas3
Employees Worked With
Salesperson for my 630 appt.
April 22, 2021
I was brought a car with no state inspection. I had to do it myself. Found a leaking left front strut. And then found out that the sunroof was leaking so bad that the floors were soaking wet. Decided to retu it myself. Found a leaking left front strut. And then found out that the sunroof was leaking so bad that the floors were soaking wet. Decided to return the car set up an appointment for it to get picked up. No one showed up to pick the car up. I am very busy this week as my daughter is getting married on Saturday and this has been a complete hassle. More
by lynnepengelly
Employees Worked With
Not know
April 22, 2021
Simple, convenient and fast, from the application, to choosing a car to delivery. Never going to dealership again! Everyone was very knowledgeable, friendly and customer service oriented!! choosing a car to delivery. Never going to dealership again! Everyone was very knowledgeable, friendly and customer service oriented!! More
by virmary.concepcion
Employees Worked With
Marcus
