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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
April 22, 2021
I love the car but your standards of clean is really disappointing, I received the vehicle and the inside was so dirty I didn’t know if I wanted to keep the car. You shouldn’t send a paying customer a c disappointing, I received the vehicle and the inside was so dirty I didn’t know if I wanted to keep the car. You shouldn’t send a paying customer a car that was that filthy! More
by Abigail fields
Employees Worked With
Don’t remember
April 22, 2021
What a great and smooth transition, I traded my vehicle and received my new vehicle with no issues or hassles! The paperwork was easy and they came to me. and received my new vehicle with no issues or hassles! The paperwork was easy and they came to me. More
by olivererinn
Employees Worked With
Dekotah was very pleasant and explained everything well!
April 22, 2021
Traded in my old car for another one on Carvana. Overall it was a decent experience. My 3* review is based solely on the fact they advertised the car as keyless entry and when I got it they current key it was a decent experience. My 3* review is based solely on the fact they advertised the car as keyless entry and when I got it they current key didn't even work without setting off the alarm, so 2 missed work days and 150 miles of driving back and forth to the dealership to get it sorted I finally have a working key for this car. Sadly, Carvana will probably keep my down payment and offer no reimbursement for the hassle I had to deal with just to get a functioning car that should have been functioning as soon as it was unloaded off the truck. More
by spyrate
Employees Worked With
Carvana
April 22, 2021
I will never buy another car from Carvana, My corVette came with a wheel issue and they refused to fix. when at 2nd week the vette was at the dealer already, also came with a gas leak. Spoke with several came with a wheel issue and they refused to fix. when at 2nd week the vette was at the dealer already, also came with a gas leak. Spoke with several customer service and they gave me the run around. I will tell hundreds of people about this awful experience. Lost time of work for days, trying to talk to them. Even when the dealer told them they still refusing. Stay away from them. Is a lot better places to buy cars, especially vettes. More
by Vivianna
Employees Worked With
Chase Johnson
April 22, 2021
I had a great experience with Carvana. Each rep I spoke with was not only knowledgeable but patient will all and any questions and concerns I had along the way. Additionally, on delivery day, the driver wa with was not only knowledgeable but patient will all and any questions and concerns I had along the way. Additionally, on delivery day, the driver was incredibly helpful in answering all my questions both Carvana and specifically car related! I am absolutely thrilled about the ease and transparency I experienced working with this service to purchase my vehicle, highly recommend. More
by medrlynn
Employees Worked With
Deravine Harckman
April 22, 2021
Quick response to my inquiry about the vehicle I wanted. Purchase and delivery were fast. Wasn't pleased with the old battery they sent the vehicle with though. I know it was a used vehicle but still. Purchase and delivery were fast. Wasn't pleased with the old battery they sent the vehicle with though. I know it was a used vehicle but still. More
by Sphinxy66
Employees Worked With
Emilio
April 22, 2021
Great process and responses to my questions. Keeping me Great process and responses to my questions. Keeping me informed along the way including the issue that delayed delivery 15 days. Very happy so f Great process and responses to my questions. Keeping me informed along the way including the issue that delayed delivery 15 days. Very happy so far. More
by devildg7
Employees Worked With
Drivers
April 22, 2021
I drove from Omaha, Nebraska to Kansas City to pick up my car. When I was halfway to Kansas City (after an hour 1/2 of driving), they called me to tell me the oil needed changed and could not be done the sam car. When I was halfway to Kansas City (after an hour 1/2 of driving), they called me to tell me the oil needed changed and could not be done the same day I was picking up the car. They gave me $100 in gift cards so that I could take my car and get the oil changed. The gift cards were not enough to cover the oil change. I had to drive around a city that I do not live in and find an appropriate mechanic to change the oil on my car which took about an hour and a half. I further realized that one of the key fobs does not work and it is $300 to fix. They clearly did not look the car over before selling it. I bought a car and immediately had $400+ to pay in extras that should have been covered by Carvana. More
by boyle_jill
Employees Worked With
I do not remember the name of the caller.
April 22, 2021
My purchase was very easy. I love my new Avalon Hybrid. When I purchased the car odometer read 3,383. The current odometer reads 4,257 after delivery and a month of my driving. The North Carolina title ar When I purchased the car odometer read 3,383. The current odometer reads 4,257 after delivery and a month of my driving. The North Carolina title arrived yesterday listing the mileage as 8,466. I am confused by this discrepancy. Tried to call (1-800-3334554) a recording kept saying the wait time was one hour. So I chose to write this review. More
by jamespam25
Employees Worked With
Paul Breaux
April 22, 2021
My car had damage when delivered to the hub. After numerous conversations with customer care advocates, they were unable to contact the hub in Las Vegas. After a week plus, an advocate was informed b numerous conversations with customer care advocates, they were unable to contact the hub in Las Vegas. After a week plus, an advocate was informed by a manager that the hub was closed for construction. It took well over a week for them to schedule the simple repair. On multiple occasions, I had a return call scheduled that did not materialise. All in all, I think customer service did a good job. The poor experience can be laid on the lap of management. The process to purchase the vehicle took about a month. More
by car buyer
Employees Worked With
Numerous, Michelle was a manager.
