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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
April 22, 2021
Battery was not tested prior to delivery. Failed test. Had to have the battery replaced myself (no cost just the inconvenience) Car not clean or detailed. Inside Very dirty. Yet that was checked off on th Had to have the battery replaced myself (no cost just the inconvenience) Car not clean or detailed. Inside Very dirty. Yet that was checked off on the 150 point check. Along with the battery. Certainly expected my “new” Carvana car to arrive clean on the inside. That’s part of the new car experience right? The car does seem solid and I really love it. More
by Shannon
Employees Worked With
Spoke to so many i can’t remember names. They were all nice.
April 22, 2021
After a long search for a vehicle, we investigated Carvana. We were a little sceptical about buying a car online sight unseen. We did a lot of research, reading a lot of reviews of people's Carvana ex Carvana. We were a little sceptical about buying a car online sight unseen. We did a lot of research, reading a lot of reviews of people's Carvana experience. After deciding to purchase from Carvana, we searched many vehicles. We reserved a "coming soon" vehicle. It took about three weeks to be able to view the photos. The wait was worth it. We were very pleased with the purchase process. Carvana also addressed all our concerns before, during and after the purchase. There were some post-purchase issues that Carvana addressed and resolved. More
by Marshall
Employees Worked With
Jonathan
April 21, 2021
Impeccable customer service. I highly recommend Carvana to everyone! Carvana makes the car buying process enjoyable. All questions I had were answered with a positive attitude. And the vending machine expe to everyone! Carvana makes the car buying process enjoyable. All questions I had were answered with a positive attitude. And the vending machine experience is beyond cool! More
by emily
Employees Worked With
Amanda, Larry
April 21, 2021
My delivery was 3 days late and the vehicle was super dirty. It had bugs all over it and mud all under it, I Was told I would get a voucher for a car wash and never received one. The delivery guy was dirty. It had bugs all over it and mud all under it, I Was told I would get a voucher for a car wash and never received one. The delivery guy was a super nice guy and helpful More
by Christapia
Employees Worked With
Tom
April 21, 2021
It has been an amazing experience. We love our Volvo XC60. The gentlemen that delivered our vehicle was very nice and went over the paper work thoroughly. He delivered the vehicle early. XC60. The gentlemen that delivered our vehicle was very nice and went over the paper work thoroughly. He delivered the vehicle early. More
by tammyhoughton003
Employees Worked With
Daniel
April 21, 2021
The vehicle's interior photos ended up being of another vehicle, not the one I bought. There was damage that was undisclosed although this may have been caused by a 3rd party transporter, this too is still vehicle, not the one I bought. There was damage that was undisclosed although this may have been caused by a 3rd party transporter, this too is still unknown. I initially had to wait 8 days for delivery and up to the day before arrival I was told that everything was on time and my scheduled delivery would be on time. Later that day I was informed to call Carvana about a "problem" with my delivery date. I was then informed that due to unknown circumstances my vehicle never departed it's original location and now delivery would be an additional 9 days! I was given multiple excuses, none of which made sense. Let it be noted I had to call them so many times just to get answers that I lost track of how many. After finally arriving what was 17 days from initial purchase, the vehicle was covered in scratches all along the bottom trim from front to back on both sides. In addition, the rear bumper had numerous (50+) paint chips across it's entirety. After what seems like 100 more calls (mostly initiated by me) just to get answers much less corrective action on the damage I started the painful processof dealing with their insurance company Silver Rock. They are painfully slow in responding to me or the repair facilities and trying to get reimbursed for my rental car is just a joke!! It has been over a month since my initial purchase and to date my car is still being repaired. Ironically Carvana had no problem taking my down-payment and now my 1st months car payment all while I have still yet been able to drive my car!!! Thank you Carvana for ensuring that my next car purchase will undoubtedly be at a dealership and not from you. More
by pwrlasvegas
Employees Worked With
None
April 21, 2021
Any question I had was answered quickly and professionally by knowledgeable people who were very friendly and patient. The entire process was so easy and simple. They worked with me to get a pa professionally by knowledgeable people who were very friendly and patient. The entire process was so easy and simple. They worked with me to get a payment I wanted, and a car I love. I tried out several. More
by amhwhite1
Employees Worked With
Laura, Adam,and many more
April 21, 2021
It was very easy, and most people I dealt with were very helpful. My car was not clean upon arrival. The outside had mud all over it, and the inside was not vacuumed or wiped down. There were several warn helpful. My car was not clean upon arrival. The outside had mud all over it, and the inside was not vacuumed or wiped down. There were several warning lights on it and I was told to take it in. I have done so and am waiting for the results. More
by MTark
Employees Worked With
? dont remember
April 21, 2021
This was an amazing car buying experience! Everyone I spoke to was super nice and helpful. My only complaint was the cleanliness of the vehicle spoke to was super nice and helpful. My only complaint was the cleanliness of the vehicle More
by Emtfrank97
Employees Worked With
Don’t remember
