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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
April 19, 2021
My 3rd purchase from Carvana! I am a car lover and Carvana pays the best on trade-ins. All 3 cars I have purchased we're in excellent shape and exactly as shown. Recently, I started a financial restru Carvana pays the best on trade-ins. All 3 cars I have purchased we're in excellent shape and exactly as shown. Recently, I started a financial restructure and my credit is poor Carvana and I worked a deal on the perfect car! More
by vegaslarry1
Employees Worked With
Jason
April 19, 2021
3 times delay the delivery. Carvana’s Customer service is the worst, maybe 2 people are good, but the another people is so bad. Carvana change my specification’s car. The website shows Diesel (is gas), shows the worst, maybe 2 people are good, but the another people is so bad. Carvana change my specification’s car. The website shows Diesel (is gas), shows wireless Bluetooth and didn’t have it, Showa alloy wheels and didn’t have it. But the price was the show into the website. I have now the car because I couldn’t lose more time, I need to work in the car but I don’t recommend Carvana. More
by Hernan Franco
Employees Worked With
A lot employees but only two are good
April 19, 2021
Carvana helped me purchase my first car. Even though there were a few delays, I think there was a bit of overpromising when it came to delivery times and I didn't really mind too much. All the customer there were a few delays, I think there was a bit of overpromising when it came to delivery times and I didn't really mind too much. All the customer service associates I spoke to were incredibly friendly and the process was really simple and convenient. Also I really appreciate that Carvana doesn't ask for your social security number right off the bat, letting you freely browse with reasonable quotes first, unlike DriveTime. I love my car and it wouldn't have been possible without Carvana! Thanks! More
by stleon07
Employees Worked With
David
April 18, 2021
Quality car with low miles. Car is in great shape and fairly clean. It could have used a proper detail. Lots of desert dirt in the crevices. Under the hood was filthy, you could see where fluids built up fairly clean. It could have used a proper detail. Lots of desert dirt in the crevices. Under the hood was filthy, you could see where fluids built up. Other than that the process was ok not perfect. I was told first that the proof of insurance I provided was insufficient, bait after the representative did some due diligence it was approved to use. I was also initially told that I couldn’t use my own tag, but when the cat was dropped off they told me they could use the tag and they took a picture of it and sent it in to be used. More
by rjrjr6506
Employees Worked With
Didn’t note their names.
April 18, 2021
My Carvana experience was excellent. From the initial picking out of the vehicle I wanted through the delivery of my vehicle. Umika was the delivery person and she was beyond professional as well as per picking out of the vehicle I wanted through the delivery of my vehicle. Umika was the delivery person and she was beyond professional as well as personable. I am confident in recommending Carvana to everyone I know. More
by Michele
Employees Worked With
Umika
April 18, 2021
Everything about the exchange and customer service was above board and the best car purchase experience I've ever had. Highly recommend this type of automobile purchasing. above board and the best car purchase experience I've ever had. Highly recommend this type of automobile purchasing. More
by Todd S.
Employees Worked With
Pam
April 18, 2021
I put money down (fully refundable) and a hold on a newly listed vehicle on Carvana. A bit overpriced according to Kelly Blue Book & Car Gurus, but what I wanted and they valued my trade at a bit more than I listed vehicle on Carvana. A bit overpriced according to Kelly Blue Book & Car Gurus, but what I wanted and they valued my trade at a bit more than I expected. The vehicle to be purchased has a rather high demand and received numerous additional "holds" over the next few days The listed car would be "going through inspection" and I would be able to complete the transaction when that was done. My trade price was valid for 7 days. I secured a loan on the numbers they gave me. I began calling after 4 days to complete the transaction- was told the vehicle not through inspection although it showed on line that it had passed the 150 point checklist just did not have the final pictures of imperfections. On the 6th & 7th day, they did not know when the inspection would be completed - I stated I wanted to lock the transaction price = they said my trade value should not change, in fact it could go up. On they 8th day (a Sunday) I received notification the deal was ready to complete but they would have to redo my trade in. No condition change and it had fewer miles than I had estimated in the original submission. They re-evaluated it ~10% than less, but the new price would be valid for 22 days. I firmly believe they delayed the final inspection report so they could maximize profit on this transaction for a vehicle in demand. Guess you can't blame them, but I believe they miss led and lied to me. More
by mmfiese
Employees Worked With
Numerous
April 18, 2021
Great assortment of vehicles. Buying process was so easy. Customer service great and with you every step. Delivery drivers are knowledgeable and super friendly. I'll never go to a dealer again! Customer service great and with you every step. Delivery drivers are knowledgeable and super friendly. I'll never go to a dealer again! More
by Happy customer
Employees Worked With
Tyler
April 18, 2021
Oh where to begin. False advertising? Broken promises? Poor service? No follow through? No resolution? Nothing about my experience reflected the claimed "culture of integrity". It's too bad that what shou Poor service? No follow through? No resolution? Nothing about my experience reflected the claimed "culture of integrity". It's too bad that what should've been an exciting experience turned into such a bitter disappointment. More
by jenhampson
Employees Worked With
Ro
