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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

March 26, 2021

Great choices. Great prices. Great quality. Great trade in deal. Easy to shop. Easy to complete purchase. Easy to complete trade in. And great fun to watch machine delivery. More

by Carbuyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do, not, remember
March 26, 2021

Great service! I got my car as promised and the car is perfect. Even better than I expected in person! My purchase experience was great from the get go. Carvana updated me on the paperwork, delivery guy w More

by Judy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David (the delivery guy) - AWESOME delivery service!
March 26, 2021

Such an easy process. The whole process! The delivery driver did an amazing job too! My vehicle is perfect. I will be purchasing another vehicle in the future. I highly recommend!!!!! More

by Nicolemlutz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember her name
March 26, 2021

Carvana is defentley the way to buy a used car. I couldn't be happier with my purchase and how easy the buying was. A 7 day free trial and a full tank of gas to test drive. Thank you Carvana for bein More

by Sue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
March 26, 2021

Getting the car was easy, post paperwork was a nightmare. Bullying tactics were unnecessary, they didn't send paperwork but continued to harass me. Once I finally received the paperwork I returned it immedia More

by jwilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
online
Mar 26, 2021 -

Carvana responded

Thank you for bringing your concerns to our attention. Carvana’s goal is to create a stress-free car buying experience and it looks like we missed the mark. We are sorry to hear about the miscommunication that transpired regarding your vehicle’s registration paperwork. We encourage each of our advocates to establish clear lines of communication with each of our customers so as to avoid any confusion. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

March 26, 2021

I was not sure what to expect from this experience but was totally surprised at how smooth & easy the entire process was. I am very happy with the entire process; trade evaluation, car purchase, pricing More

by daniel_doty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember names
March 26, 2021

I love my Jeep! I will never purchase from anyone else. My experience with Carvana was exceptional. The two people I did talk to were very pleasant and professional. Thank you Carvana More

by risacherd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember. Sorry
March 26, 2021

Possibly the WORST car buying experience ever. The car that apparently passed an 150pt inspection was a death trap! Do not purchase a car, period! More

by libby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
Mar 26, 2021 -

Carvana responded

Thank you for taking the time to leave this detailed feedback towards your Carvana experience. We are terribly sorry that the car did not come free of issues. In terms of the mechanical concerns you mentioned, all of our vehicles go through two separate inspections- our initial 150-point inspection and a second pre-delivery inspection prior to the delivery of the car. None of our vehicles should come with any mechanical issues, and we are more than happy to look into this for you to reach an amicable solution. Please reach out to SilverRock, our trusted warranty partner, in order to have your concerns reviewed. If we are able to improve your experience in any way, please do not hesitate to reach out to us at (800) 333-4554.

March 25, 2021

As a third time car buyer using a dealership, Carvana (with the exception of my amazing deliverer & car) was THE WORST EXPERIENCE. Most reps were nice, but you all could not get ONE thing right. Delivery More

by Heidipeelen
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Um how? Y’all had a bee “rep” call constantly...
Mar 25, 2021 -

Carvana responded

We appreciate you taking the time to provide us with your feedback, as we know your time is valuable. Carvana works diligently as possible to ensure vehicles are transported and delivered on time. We apologize for the miscommunication throughout your delivery experience as we want each of our customers to have a memorable experience. We want to apologize for the multiple areas that we fell short with your car buying journey.  Please do not hesitate to reach out if you have any further questions or concerns.

March 25, 2021

I loved everything about this. I loath dealing with salespeople, and always feel like they are trying to get one over on me. Since this experience was online, there was no haggling, everything was righ More

by SSheehan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can't remember
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