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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

March 25, 2021

Buying a car online was an amazing experience. I hate to deal with car salespeople. Buying from Carvana was an easy and enjoyable experience. Everything was completely done online and because I live in More

by Will
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jellyca
March 25, 2021

This was the easiest and pleasant car buying experience I’ve ever had. I highly recommend it’s very impressive! The only blip which is minor for me, is that I know my car was smoked in since I’ve seen a More

by Karilallred
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephan
March 25, 2021

This was a super easy process. Everyone I spoke with was very kind and helpful. I absolutely loved the entire experience from start to finish! I would definitely use Carvana in the future! More

by bpick324
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Riley
March 25, 2021

Worst car buying experience I ever had. If I could give 0 stars I would. Took almost 2 months to get the car. The car was filthy when it finally did arrive. I definitely will not reccomend them to ANYON More

by casteranderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Many
Mar 25, 2021 -

Carvana responded

Thank you so much for reaching out regarding your recent experience with Carvana. We pride ourselves on the quality of our vehicles and the efficiency of our customer advocates, and we apologize that in this situation we have fallen short of both. We want to ensure that every customer has an exceptional car buying process. This starts with meeting the deadlines we set and providing accurate timelines. The last thing we want to do is inconvenience a customer in any way with multiple delays, in addition to having the vehicle arrive dirty. Part of our process not only is guaranteeing that the cars have gone through the 150-point inspection to ensure it drives as close to new as possible, but we also detail every vehicle so that it looks (and smells!) as close to new as possible. We pride ourselves on the great condition of our used vehicles and we can assure you that your experience is absolutely not excusable or typical of our process.  If we are able to improve your experience in any ways, please give us a call at (800) 333-4554.

March 25, 2021

I was.overjoyed with my car's appearance. It rides great and looks amazing. However, I was a bit dismayed when I visited Toyota and found out how much a spare key costs. If I had known this cost I would hav More

by Tate4jesus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
March 25, 2021

I strongly suggest this way of car buying from carvana. Many attractive quality cars to look at. The process I was able to do in my spare time. They came to me for my convenience. I didn't need to miss wo More

by robdmn007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcye
March 25, 2021

What can I say the whole experience is awesome. I love it so much I just bought my second car. Keep up the awesome work. More

by simarcm71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
March 25, 2021

Great experience so far! Very responsive agent and very knowledgeable. Appreciate all the help! Everything was scheduled perfectly and delivery was perfect! I would recommend. More

by Eva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deyshond Bond
March 25, 2021

Your customer service could not have been more up beat, professional, and made the process easy breezy. Casey who delivered the car was the best and put me at ease. She was the first person I came in conta More

by lindabrennaninteriors
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey, Zenna
March 25, 2021

I knew this was the car i wanted and am happy with my purchase in the regard. I had the worst time with the over all process. Issues with paper work to start! At one point my car got picked back out to t More

by Ellesell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carvana
Mar 25, 2021 -

Carvana responded

We are so sorry to hear that your experience with us has been less than exceptional. Carvana appreciates you taking the time to leave your honest review so we can continue to improve our process. We are disappointed to hear that you encountered some technical difficulties during your purchase process. We strive for a seamless, stress-free process from start to finish, so we would like to apologize that this was not the case here. We always work as diligently as possible to ensure that vehicles are transported and delivered on time, so it is disheartening to hear that you encountered delays in your purchase. Thank you for the insight you have provided to us and we hope this does not tarnish the enjoyment of your new ride.

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