Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
10,128 Reviews of Carvana
March 24, 2021
I can't say enough good things about Carvana! By far the easiest way to buy a car without stress and worry. They tell you everything, step by step and the people are super helpful and knowledgeable. They an easiest way to buy a car without stress and worry. They tell you everything, step by step and the people are super helpful and knowledgeable. They answered any questions that I had quickly and accurately. The car I bought was actually better in person than online! That is a first for me! More
by joe.hallows03
Employees Worked With
Ben
March 24, 2021
The best decision I’ve made. The process of buying my dream car was stress free, and so easy. I highly recommend, will never waste my time going to an actual dealership. dream car was stress free, and so easy. I highly recommend, will never waste my time going to an actual dealership. More
by Marcoz2687
Employees Worked With
Matthew, carlos, peter,
March 24, 2021
Wonderful car buying expirence! Only problem was one person that called me saying how he was trying to set up my delivery but couldn't because I hadn't payed my down payment when I actually had 2 day ea person that called me saying how he was trying to set up my delivery but couldn't because I hadn't payed my down payment when I actually had 2 day earlier. He was very rude and kept saying how his system didn't show the payment and said "he would look into it, but if the system doesn't show it then it didn't happen". I called back the next day and the other person said the system didn't show the payment but looked somewhere else in the system and it showed I had indeed payed the down payment, he was very apologetic and insured me he would get my delivery set up as quickly as possible. Other than that one hiccup, everything went very smooth. I will still recommend Carvana to anyone that is looking for a new car. More
by mikequintanilla61
Employees Worked With
don't remember their names
March 24, 2021
My first time buying online and I must say that it wasn't very pleasant! Double charged me for the down-payment and it's been 10 days and still no refund!!!! Not too pleased with my purchase, but I'm afraid very pleasant! Double charged me for the down-payment and it's been 10 days and still no refund!!!! Not too pleased with my purchase, but I'm afraid to send it back because you guys may take more money out of my account!!! I would not recommend anyone to buy online!! More
by drummond330
Employees Worked With
Ryan
March 24, 2021
From start to finish this was a excellent experience. Will definitely purchase from again. I have already began recommending Carvanna to my friends and family. Will definitely purchase from again. I have already began recommending Carvanna to my friends and family. More
by eddieheadley6
Employees Worked With
Felicia
March 24, 2021
My experience with Carvana was amazing . Trevor was awesome and was very professional . He did not give us any problems. I love Carvana ! Great service! awesome and was very professional . He did not give us any problems. I love Carvana ! Great service! More
by tonykeith47
Employees Worked With
Trevor small
March 24, 2021
Buying the car was the easy part. Communicating with Carvana and getting the car delivered was a challenge. I love the concept, but Carvana is clearly understaffed. Even the online chat is horrible, Carvana and getting the car delivered was a challenge. I love the concept, but Carvana is clearly understaffed. Even the online chat is horrible, where it's obvious that 1 agent must be talking to 100 people at once. Ask a question and it may be 10 minutes or more before any response is returned. Likewise, the phone wait times are often over an hour, which is just unacceptable. Submit a form, and you may or may not get a reply. They also have problems with their transportation network. A quick Twitter search revealed that folks often find out the day before delivery is scheduled that there is a delay. This was the case for me. At 8am the day before delivery, I got an email that everything was on track. At 12:51pm that same day, I got an email that there was an unexpected delay with transportation, and it needed to be rescheduled for 5 days later! WHAT?! This suggests some major flaws with their internal communication, and transportation pipelines. To make matters worse, the day of my rescheduled delivery, I got a call that they couldn't deliver that day because my vehicle arrived damaged, and needed to be repaired first. This suggests carelessness, and further erodes confidence. In the end, I received my vehicle 1 week after the original scheduled delivery date, and with a couple of additional scuffs and scratches that Carvana will take care of through a third party (but it still requires that I do the leg work). Even with those minor cosmetic issues, I love the vehicle. It is in excellent condition otherwise. Despite those delays and the frustrations, overall I am happy with purchase, and I will probably buy from Carvana again in the future (but I hope they fix their staffing issues by then). More
by Anonymous
Employees Worked With
n/a
March 24, 2021
I was hesitant at first buying a car online, but turned out to be very straightforward and easy. The original delivery date got delayed, but a real person, Trina, reached out as soon as I texted them and w out to be very straightforward and easy. The original delivery date got delayed, but a real person, Trina, reached out as soon as I texted them and we worked out a new date. The delivery guy showed up in time, was super friendly and highly professional and the car matched all descriptions from the site. I highly recommend Carvana and would buy from them again! More
by ghuys
Employees Worked With
Trina
March 24, 2021
Amazing experience. Never talked to a salesman. Searching the inventory online was easy. They give you plenty of information to make an educated decision you can be happy with. You just have to know how to d the inventory online was easy. They give you plenty of information to make an educated decision you can be happy with. You just have to know how to download documents on there website and they will communicate with you by email & text. Easy Peasy! They dropped off our beautiful car and loaded up our trade-in and away they went. They are even taking care of the registration process....No visit to the BMV😁 More
by werehereat
Employees Worked With
Jennifer Roses, Ken Cook
March 24, 2021
I arrived on time but was told the car was still being prepared. After ten minutes I was told they were just filling up the gas tank. After an additional gas tank I was told again that they were preparing prepared. After ten minutes I was told they were just filling up the gas tank. After an additional gas tank I was told again that they were preparing the car. Finally, after more than 30 minutes of waiting, the sales rep came out to talk and said they would have the vehicle ready shortly. Ten minutes after that the car was finally ready. I chose Carvana for the convenience and this experience as certainly a disappointment. More
by Jamesalanharvey
Employees Worked With
Don’t remember
