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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

March 22, 2021

Overall it was a great experience. Easy, no hassle, friendly, good customer service. I was disappointed with delays but ultimately it turned out just right! The car is exactly what I was expecting. It More

by sfeltes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
March 22, 2021

Everything was great from the purchase to the delivery! I love my car! I’m telling all of my friends about Carvana. It was a great experience. More

by mselaine219
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Selena
March 22, 2021

The ease and efficiency was amazing.My daughter loves The ease and efficiency was amazing. My daughter loves her new car. Will definitely recommend Carvana to my friends and family. Customer for lif More

by cfjtex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shamari Garrett
March 22, 2021

Rough six weeks. “Available soon” turned out to be 5 weeks and a different trim level than advertised. The Carvana Advocates were uniformly friendly and professional, but unable to actually DO very muc More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan, William, Gerard, Katy, Sara, Mike.....
Mar 23, 2021 -

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. In regards to purchasing an On Demand vehicle, we do provide an estimated time of when the vehicle will be ready to be placed on the site because it is dependent on what step of the process the vehicle is in and if extra detailing does needs to be done. We certainly understand why you were frustrated that the process was not expedited since you did place a hold on the vehicle you reserved. We are happy to hear that our dedicated advocates and leadership could reach an amicable solution for your concerns. If we are able to improve your experience in any way, please do not hesitate to reach out to us at (800) 333-4554.

March 22, 2021

Carvana did an excellent job with my recent purchase of a Hyundai Elantra! They truly exceeded my expectations. I am not good with technology, but every carvana employee went out of their way to be helpful More

by nportz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven, so many & all exceptional!
March 22, 2021

This was literally the best car buying experience I have ever had. It was so easy, and I was only at the vending machine for about 15 minutes before driving off the lot with my new car. Everyone was super h More

by jordan.wirtjes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter at the Tempe, AZ vending machine.
March 22, 2021

Great! So far so good. Delivery person was very good. They seem to be on top of things. Consistently check in with you to see how things. Very happy! More

by Dnar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Briana?
March 22, 2021

Fast and easy would recommend for your next auto purchase, no more waiting at the dealer ship for 3 plus hours. Gave top dollar for my trade in! More

by Martin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Online
March 22, 2021

You would think that the commercials were full of expectations, promises of touch home delivery, and products that would not live up to the test drive's in-person experiences. But you be wrong, I fo More

by Rob.roy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James,
March 22, 2021

I never thought buying a car could be so fun, fast, and exciting. I loved the whole experience with carvana in Memphis Tennessee. Great job. More

by jasminewhite95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas
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