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Carvana

Tempe, AZ

3.0
10,165 Reviews

HQ

Tempe, AZ

85281

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10,165 Reviews of Carvana

March 08, 2021

No salesmen to deal with. The process is super easy! I am recommending Carvana to all of my family and friends. I may never purchase another vehicle anywhere else! More

by mksim25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karri, Trina, Colton
March 08, 2021

Carvana really knocked my socks off! When I found a 2019 compact with only 7,700 miles on it, I thought it was just too good to be true. However, after reviewing the Carfax report that was provided through More

by Eugene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pernell
March 07, 2021

The car was NOT clean at all, very disappointed! Pet hair covering every seat!! Cosmetic damage not being taken care of fully! Disappointed very. M More

by brentandcrissy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill
Mar 08, 2021 -

Carvana responded

Thank you for taking time to share your feedback with us. We want to apologize for the condition of the vehicle when you received it. Part of our process not only is guaranteeing that the cars have gone through the 150-point inspection to ensure it drives as close to new as possible, but we also detail every vehicle so that it looks (and smells!) as close to new as possible. We pride ourselves on the great condition of our used vehicles and we can assure you that your experience is absolutely not excusable or typical of our process. Our team of dedicated advocates is always here to answer any of your questions, so please don’t hesitate to reach out via our chat service 24/7. We hope you enjoy many years of adventures with your new ride! 

March 07, 2021

The car buying experience with Carvana was easy an smoothest I’ve ever experienced from start to finish! Traded my car in an switched my plates over with no problems More

by patriceoliver25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na
March 07, 2021

Loved the experience throughout the entire process. Carvana eliminated the entire stress that comes along with buying a new car in person at a dealer. More

by Jessalva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vanessa Gutierrez
March 07, 2021

Im very please with my purchase. It was a very easy and painless process from start to finish. I would recommend Carvana to any future buyers. More

by Harmonysmom82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Mackey
March 07, 2021

Really easy, had no problem getting my SUV, delivery was great and they even came early. Great way to buy a car. Would definitely recommend to others. More

by ktrivette1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No one
March 07, 2021

Front end process was easy i.e. finding a car and setting up the purchase. On the back end delivery was delayed because of a cosmetic defective found during the inspection process. While I was disappointed More

by nachomail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
At this point I can't recall specific names sorry.
March 07, 2021

Well I was so excited to try Carvana for the first time. But I have to say I was disappointed. The day I picked up my truck “4 weeks after I bought it” the windshield was cracked, 2 weather strips were miss More

by anthony.romah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
Mar 08, 2021 -

Carvana responded

Thank you Anthony for taking the time to share a detailed review about your recent experience with Carvana. However, we are very disappointed to hear about the issues you experienced during your 7-Day Money Back Guarantee. The cracked windshield and missing weather strips definitely does not fit within our high standards we hold our vehicles to, and there is no excuse for us missing this during our inspection. When we purchase a vehicle, we do pass along everything that was given to us at that time. As we know how important the number of keys can be for our customers, we do notate the number of keys a vehicle will come with in our 360-degree tour. We also price our vehicles accordingly, taking into consideration the number of keys. We would like to sincerely apologize for any confusion or miscommunication regarding this matter. Nonetheless, we are happy to see that you have already been in touch with a specialist and we have the ball rolling on rectifying these issues. If you still have any questions or concerns, please feel free to reach out to us at (800) 333-4554.

March 07, 2021

My first time buying a car very helpful and kind when i call everyone is so kind so happy i went through Carvana Im happy More

by am14williams24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian and i don't remember the 2 ladies i was working with
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