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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
March 03, 2021
Delivery was delayed communication was good truck arrived with damage they offered to fix it also threw away floor mats without asking and car looks as if a child washed it all windows were smeared food was with damage they offered to fix it also threw away floor mats without asking and car looks as if a child washed it all windows were smeared food was stuck to seat outside was very dirty wheel wells had mud in them kinda upset I had to have a car detailed that was supposed have done already, Also power folding mirrors don’t fold and cruise control doesn’t work I thought all of this was supposed to be checked out seems as if carvana is too busy to deal with that stuff over all online process was great More
by ben.menge
Employees Worked With
Don’t remember
March 03, 2021
I am very pleased with the sale of our truck , and the purchase of a car from Carvana. The process and speed of the paperwork was something to marvel at. The car was delivered very quickly, but was not de purchase of a car from Carvana. The process and speed of the paperwork was something to marvel at. The car was delivered very quickly, but was not detailed. It had a number of scratches as well. The very next day the car was at a local body shop being fixed up. Auto Exteriors of Lancaster, SC. , had the car looking like it was brand new. Carvana has delivered a five star service. If in the future, you can be sure that I will shop Carvana over a dealership. Thank you Carvana. More
by dklusk
Employees Worked With
all the customer advocates
March 03, 2021
Long process that took more than 3 days to complete. Then delivery dates changed 3 times. Had to continue to obtain documents for the "advocate." I could never get people on the phone. On hold for 30 minute delivery dates changed 3 times. Had to continue to obtain documents for the "advocate." I could never get people on the phone. On hold for 30 minutes sometimes. Never spoke to the same person. One person did not know what the other was doing. Never the same information given. Had to purchase a temp tag when I did not want or need one. After being told I did not want one, they refused to take it off. Never again. More
by GWC
Employees Worked With
various
March 03, 2021
Awesome experience and I would be buying more cars from Carvana for years to come because the experience was so enjoyable and nice plus quick and easy Carvana for years to come because the experience was so enjoyable and nice plus quick and easy More
by M.holloway
Employees Worked With
The driver was very nice
March 03, 2021
The most simple process for purchasing a vehicle I have ever experienced. 10/10 for Convenience. The vehicle I purchased was in immaculate condition inside, every tiny flaw was marked on the listing and th ever experienced. 10/10 for Convenience. The vehicle I purchased was in immaculate condition inside, every tiny flaw was marked on the listing and the descriptions were spot on! Would reccomend Carvana 100% More
by AshleyHawkins
Employees Worked With
N/A
March 03, 2021
I had a pleasant experience and the problems that I had were addressed and corrected. I do recommend that cars delivered to Connecticut have the front license plate bracket. You have to have a front plat were addressed and corrected. I do recommend that cars delivered to Connecticut have the front license plate bracket. You have to have a front plate in this state. More
by jackie_desrochers
Employees Worked With
Tyler, Mike, Aaron, Cameron
March 03, 2021
The process amazing. My car had a pump and strut leak but the warranty covered. I question their inspection process as the car should have never been delivered with those leaks. Within 1 hour of delivery th the warranty covered. I question their inspection process as the car should have never been delivered with those leaks. Within 1 hour of delivery the coolant light was on. The warranty process is easy and covers up for the car quality issues. More
by Dcwilke
Employees Worked With
Can’t recall
March 03, 2021
I have a habit of changing cars about as often as many people change winter coats. And, although, on the surface, Carvana may not seem like the least expensive option for a used car, they are far and away people change winter coats. And, although, on the surface, Carvana may not seem like the least expensive option for a used car, they are far and away the best value. Carvana has been the best car buying experience I have had. Ever. No BS, no sneaky up charges, no salespeople. They offered a fair price for my trade in and sold me a car for a fair price given that, I got a 7 day test drive and a 100 day warranty on a 10 year old car. I promise that you won't find any of these things at your local used car dealer. Not to mention that I did the entire deal from home and they delivered my new car right to my driveway. If you're looking for a use car, you owe to yourself to at least give them a chance. More
by tasain
Employees Worked With
Scott
March 03, 2021
Why would anyone go to a dealer? The one person inchose to talk to during the shopping process was knowledgeable and not pushy, Huge inventory available and no pressure. The delivery process was simple as to talk to during the shopping process was knowledgeable and not pushy, Huge inventory available and no pressure. The delivery process was simple as was the paperwork and financing process. The 7 day test drive was ideal as well. No complaints. More
by number1_blind
Employees Worked With
ummmmmmm dunno
