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Carvana

Tempe, AZ

3.4
10,129 Reviews

HQ

Tempe, AZ

85281

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10,129 Reviews of Carvana

March 02, 2021

After going to a few dealerships in the Los Angeles metropolitan area and getting a bunch of fees added to the initial advertised price on the car we wanted, we decided to search online for a dealershi More

by daniele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
March 02, 2021

The car was disgusting Missing matsSaid it had one key The car was disgusting Missing mats Said it had one key but it was a key fob not even a real key Came with an alert saying it needed oil change! More

by karinasilva0106
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No one spoke with me
Mar 03, 2021 -

Carvana responded

Thank you for sharing your feedback with us in regards to your Carvana experience. Carvana prides itself on providing excellent customer service and having a streamlined car buying process. We are truly sorry that we fell short of this. We care about the quality of our vehicles, as a 150 point inspection is completed on every vehicle to ensure that it meets our high standards. During this inspection, we want to take the necessary time to review every aspect of the car and address any areas of concern. The last thing we would ever want to do is deliver a vehicle that does not meet this standard and we are disappointed to hear that the vehicle was presented in this condition. Please give us a call at (800) 333-4554 and one of our dedicated post-sale specialists will help get your issues resolved.

March 01, 2021

The process was smooth. We were in and out about 20 minutes. I definitely recommend Carvana. I returned the 1st car I had ordered during the 7 day review. Car was fine, but lacked features we decided w More

by john
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
i wish i could remember their names. Lady who worked on return and new purchase, lady who helped me reschedule my appointment for pickup and guy at dealship
March 01, 2021

Due to the ongoing covid 19 it was great having the convenience to buy a car online and delivered to my front door! Thank you More

by Rachelan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All involved was very helpful
March 01, 2021

The customer service is outstanding! The driver was The customer service is outstanding! The driver was friendly. Delivery was on time!! Great experience would definitely recommend! Thank you again, lo More

by tania.drn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amir
March 01, 2021

It was a very easy hassle free experience! They are available to help weather it’s calling texting or emailing! Answered my questions super fast! More

by Paigeb11492
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember
March 01, 2021

I was nervous to deal with a dealer that I couldn't see or test drive a vehicle before a purchase. I went ahead and checked it out. I got to see the vehicles inside and out. There was no rush or hassle. Wh More

by Jaime
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier
March 01, 2021

This was the best experience - no haggling, just pick your car, finance, pick it up - they handle everything - no hours at a dealership - loved it!!! I would definitely recommend! More

by mrissro71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah was terrific!
March 01, 2021

Carvana was the experience of a lifetime. They’re the only ones that go would work with me on my budget. Def recommend! Thanks carvana! More

by CaidenTyler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember I’m so sorry.
March 01, 2021

So apprehensive about this process. Literally easy and painless. So much so that my wife purchased a second vehicle the following week. Amicably priced, no hassles. More

by roberthensleyemail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wish I knew, both excellent
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