Back

Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

Directions

By Type

10,128 Reviews of Carvana

December 24, 2020

Absolutely AMAZING experience! Easy, FAST, fun! No haggling or dishonest salesman. LITERALLY everything smooth. I'll never buy a car again any other way! Gave me top dollar for my trade in car, and GR More

by MG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember
December 23, 2020

I was thrilled to find the car of my dreams only to be let down when it arrived damaged beyond what was disclosed. I wasted work and personal time to deal with it. More

by nhdaisymom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Can’t recall names
Dec 24, 2020 -

Carvana responded

Thank you for taking the time to share your feedback with us. Carvana aims to provide customers with an exceptional car-buying process coupled with high-quality pre-owned vehicles. We are truly sorry that your vehicle arrived with more wear than expected. We conduct a 150-point inspection on every car to ensure that it meets our high standards, and we notate the 3-5 most prominent cosmetic blemishes that reflect the vehicle’s years on the road. It pains us to know that we let you down and did not meet your expectations. Our team of dedicated advocates is always here to answer any of your questions, so please don’t hesitate to reach out via our chat service 24/7. We hope you enjoy many years of adventures with your new ride!

Dec 24, 2020 -

nhdaisymom responded

To add more pain, the POA documents I signed upon delivery were not acceptable to register the car and now I have to find a notary over Christmas to resign them. Didn’t expect this either! What’s next?

December 23, 2020

I got a great car from Cavanna with impeccable service. Alas, I returned it. It was a little too large for my city driving. They make it easy and are totally professionals. I will buy another from t More

by lindainsf3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
christopher Doty for phone help - people delivering and picking up were great too.
December 23, 2020

The experience from online buying to watch the company car roll off the amazing “Car Vending” machine was awesome. If beats walking into a car dealership anyway!! More

by PWWBO.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Huh?
December 22, 2020

Entire team awesome , helpful. Delivery woman Jennifer was so amazing , kind , funny , helpful patient and all laughs outstanding customer service and to management Jeremiah awesome! More

by Love 1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremiah & Jennifer
December 22, 2020

The entire process was very efficient. There were many options for me to choose from. The car was in good condition, I’m still waiting for my plates but I expect to be an smooth process. More

by MINIMaria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Customer service
December 22, 2020

I've financed many vehicles and I'm extremely impressed with Carvana; the process was smooth, straight forward, and detailed bill of sale. No surprises at all!! Exceeded my expectations, from the vehicle, More

by Nuyorkom718
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joy Grey, Daniel Soranno, L. Anderson.
December 22, 2020

I was very happy with how easy everything was once I decided to move forward with the purchase of the vehicle. I used the financing with Carvana and that was smooth and seamless. It helped me to choose More

by steven.hysaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon
December 22, 2020

Excellent service the car was delivered in time and great customer service and the detailed service to the car was on point! I am extremely satisfied with carvana! Very respectfully More

by andersonville20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The driver
December 22, 2020

I’ll never purchase a vehicle any other way than carvana!!! My son told me to check it out and I owe this to him. I loved the easy search, the transparency, the simple process and the price! Probabl More

by Mdaniel3036
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Owens
...
559
...