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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

December 09, 2020

That best experience ever., on buying a car with really helpful personal! And the 7 day return policy help me a lot on pick my vehicle More

by Fernando Cruz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Every one that I deal with????????
December 09, 2020

Everything went fairly smoothly except for the fact that my new car was leaking oil. They refuse to pay for the repair I had done More

by nikolvanvels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t remember
Dec 17, 2020 -

Carvana responded

Carvana prides itself on providing our customers with an exceptional car-buying experience coupled with high-quality pre-owned vehicles. We know that many customers select to purchase from Carvana because of the convenience, and we want to be sure that convenience is lasting far past the 7-Day Money-Back Guarantee, however, it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100 day/4,189 mile warranty for additional peace of mind, but we are very sorry for the frustration we have caused you. We recommend getting in contact with Silverrock, our trusted warranty partner, to help resolve your concerns. You can always chat with us 24/7 if questions arise. We appreciate the feedback you have provided us, as we are always looking to improve the customer experience.

December 09, 2020

Better than the last time--if you are purchasing as a business a lot more difficult. Only 4 hours on the phone this time, multiple phone, calls, on hold, waiting to be transferred, etc. All of the staf More

by mjh
Recommend Dealer
Yes
Employees Worked With
Too many to remember
December 09, 2020

My experience with Carvana was great up until I tried to talk to you about questions I had pertaining to my truck was put on hold for 30 minutes promised you would call me back and never did More

by Mbarres2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None
Dec 14, 2020 -

Carvana responded

Thank you for your feedback regarding the customer service you received. Teaching our advocates how to communicate with empathy, passion, and understanding is essential to who Carvana is, and we are sorry that your experience was anything less than that. We know how valuable your time is and we are sorry we made you wait. All of our calls are 100% recorded for quality assurance, and we are always looking for ways we can improve. Your feedback will help us do just that. Thank you for the insight you have provided to us, and we hope this does not tarnish the enjoyment of your new ride.

December 09, 2020

Seamless process overall, from browsing to purchasing. So much nicer than working with a traditional dealership. The rep that brought our new van was very friendly and super informative. I would definit More

by whelanm87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff
December 09, 2020

This is the fourth car we have purchased from Carvana and is still the easiest way to buy a car. Very smooth and easy to work with. More

by freeop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria, Steven
December 09, 2020

I have been looking for a Ford F-150 for about 3 months. I went to couple of dealerships in my area and again was very disappointed at being pressured to purchase that day and most of the time pressured to More

by 5cliff15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of names
December 09, 2020

The experience was fantastic. First let me say that I would never dreamed I would buy a car this way. I am a former General Manager of Automobile dealerships with 15+ years in the industry. I visited 3 More

by gm0214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
December 09, 2020

great service! love dealing with carvana they are so helpful and very nice when they deliver my car to the house,very good professionals sevice! More

by crew2bee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
john mcrae
December 09, 2020

Overall, this was a good car buying experience. My purchase is 100% complete and I have the registration, plates, and title to my new truck. I've driven it over 1000 miles without any issues. My onl More

by Keith M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody
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