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Carvana

Tempe, AZ

3.0
10,165 Reviews

HQ

Tempe, AZ

85281

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10,165 Reviews of Carvana

December 09, 2020

This was a fantastic way to buy a car. I will never go to a dealer again! I had no idea what to expect and honestly I had my doubts but this was an awesome experience! More

by Cbram3434
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendrick
December 09, 2020

I loved how easy and quick the process was. The delivery of the car went even smoother. I would definitely purchase a car this way again. More

by Wlong972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max
December 09, 2020

Carvana made buying a car actually enjoyable! I shopped through several different options and compared them until I found just the right fit. I never received junk mail, unnecessary emails, texts, or calls More

by ecirizarry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trina
December 09, 2020

So many issues...they did not communicate about delivery, they “forgot” to complete the paperwork and didn’t notice until I called since I knew a payment was about to be due. This caused my tags to be delaye More

by WA_Tesla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Dec 09, 2020 -

Carvana responded

Thank you for bringing your concerns to our attention. It is disappointing to hear that we dropped the ball with your paperwork which in turn caused additional delays. Please know this is never our intention and we sincerely apologize for the frustration we have caused. As this can be painful to read, we are always looking for ways to improve and your feedback will help us do just that. Unfortunately, we are unable to locate your account with the name provided but would like the chance to turn your experience around. Please don't hesitate to reach out to us at (800) 333-4554 and we would be happy to help.

December 09, 2020

Excellent experience! Great variety to choose from. Best price I could find with least miles for the vehicle I wanted. All electronic signature via online. Fast and efficient. Picking up the vehicle was More

by marybeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ansley
December 09, 2020

I will definitely use this service again! After checking out a few local cat dealerships I was surprised and pleased how easy and stress free the process was. The whole car buying and financing took me abou More

by reno222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All very helpful and polite
December 09, 2020

Was easy to do actually way easier than I could have ever imagined...I literally bought a car without leaving the couch. Delivery was on time and prompt, Car looked better than it did on the pictures online More

by jake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HAHA Like I wrote their names down get real.
December 09, 2020

I was very pleased at how seem less and simple it was to find a car and go through the whole application process. I found my credit company - Capital One but they helped with the integration of the loan. Wo More

by Jennifer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember their names, sorry
December 09, 2020

The overall process was good, but I was VERY frustrated while trying to phone. “Your wait time is less than 10 minutes” would turn into 15-20 minutes. During one continuing series of calls, “Your wait time More

by NateLSchroder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
December 09, 2020

Impressed with amount of cars to choose. It was a smooth quick process to purchase the car. Highly recommend buying your next car from Carvana! More

by Myra S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel
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