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Carvana

Tempe, AZ

3.0
10,165 Reviews

HQ

Tempe, AZ

85281

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10,165 Reviews of Carvana

December 08, 2020

Better than I thought it would be at first I was kind of leary and doubtful....vechile better than ny expectations so far ..from vechike search down to the delivery More

by raynj69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian mostly..lol
December 08, 2020

I couldn’t be more pleased with the whole process. From viewing the inventory, to applying for purchase, to the delivery of the vehicle. Everything was so very easy!!! The delivery drivers were very profes More

by debbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everybody
December 08, 2020

The overall process was made very easy, and I love the car, but there were 2 chips in the windshield that I hadn’t seen in the listing. The delivery guy set me up for an appointment with safelite, only fo More

by ethan525
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus
December 08, 2020

Not a good or even ok way of buying a car new or perused. You'd save money if Carvana sold nice and inspected vehicles, but promise you they do not!!!!!!! Run!!!!! More

by Jaypey05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cori
Dec 10, 2020 -

Carvana responded

Thank you for sharing your thoughts with Carvana. We are very sorry to hear about your experience. All of our vehicles go through a rigorous 150-point inspection to ensure they meet our strict mechanical and safety standards. If there is any way we can assist going forward, please feel free to contact Carvana at (800)-333-4554 or utilize our chat feature that’s available 24/7.

December 08, 2020

Great place to get a car from. Service was great and the place was very clean. The customer service when greeted all the way to leaving was great. More

by w.live08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember his name. Sorry
December 08, 2020

This was the easiest, most exciting time I had purchasing a car. I found the car I wanted online, completed the process that took about 30 minutes and was ready to go pick up my car! Andrew was AMAZING!! More

by thefabulousmsk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
December 08, 2020

Great experience overall. I didn't initially like that the normal representatives on the phone couldn't get update from the reconditioning facility in Nashville, but after calling a few times, I got ahold More

by PHXOKC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raval (in Phoenix HQ?), the gentleman at the OKC pickup location, a few others (sorry I didn't take everyone's names)
December 08, 2020

No floor mats, no full tank of gas, and salesman joyriding in my car before I picked up.. worse experience ever... never recommending anyone to Carvana..... ever I mean ever More

by Jaypey05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cori ,Amanda
Dec 09, 2020 -

Carvana responded

Thank you for your feedback regarding your recent Carvana purchase. It is unacceptable to hear that your vehicle did not arrive in the standards Carvana has set. Purchasing a vehicle should be an amazing experience, and we are sorry to have let you down. Please know we take your sentiments seriously, and we will be holding the proper teams accountable. We are thankful you took the time to share your personal experience and are happy to see you moved forward with purchasing a Carvana vehicle. Please do not hesitate to contact Carvana should you have any other questions or concerns at (800)-333-4554.

December 08, 2020

I surprised my kids with a trip to the vending machine for a new car. The whole experience was amazing! The purchase was simple, the staff was kind and the vending machine was awesome! More

by Frankzilla79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
December 08, 2020

Best car buying experience I’ve ever had. Great customer service. My car got a clean bill of health from 3 different local mechanics, confirming Carvana’s checklist. Thanks! More

by Mike in KS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raphael; Jeuda
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