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Carvana

Tempe, AZ

3.4
10,129 Reviews

HQ

Tempe, AZ

85281

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10,129 Reviews of Carvana

December 02, 2020

The process of searching for and buying a car was so easy! The delivery was very timely. It was an overall great experience. I would definitely recommend using Carvana. More

by Alexis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel
December 02, 2020

It was absolutely smooth and I loved the ease in which everything was done. I would definitely be buying from them again in the future. More

by Sgtramses
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendy
December 02, 2020

1. Too many requests for drivers license and insurance.. 4 times by different people or robots. 2. Pictures didn't show all defects. 2a. About 31 pinhead size house paint splatters from front to rear of More

by walterkorwek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
RobCop
Dec 03, 2020 -

Carvana responded

Thank you for providing us with your detailed feedback. We pride ourselves on providing excellent customer service and are disheartened to hear this was not your experience. Carvana strives to provide all of our customers with an easy streamlined experience during the verification process and apologize that documents were requested multiple times. A 150-point inspection is conducted on every car to ensure that it meets our high standards and we do notate the 3-5 most prominent cosmetic blemishes that reflect the vehicle’s years on the road. It pains us to know that we let you down and did not meet your expectations. Overall your experience does not reflect the convenience and ease that we hope to provide for every customer. After further review of your account we do see that you were able to speak to a member of our Post-Sale team to address the issues you were experiencing. If you have any additional questions please reach out to us at (800)333-4554, we will be more than happy to assist.

December 02, 2020

Very easy and delivery driver Stephen was excellent and very friendly. Only needed to make one phone call to customer service. Easier than a dealership and easier since I’m self employed. More

by wolverine1fan44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
December 02, 2020

Everyone that I’ve spoken to has been very friendly and helpful. It was neat to watch a car get delivered to my apartment and watch it come off the truck. I would recommend Carvana. More

by Nizzy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake
December 02, 2020

By far the best car buying experience in my life. The car was in impeccable shape and sent to a very reputable shop to be inspected prior to delivery, and they could not find a single thing wrong with it. I More

by Charles Shank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake and Heather in Richmond, BA.
December 02, 2020

I Purchased a 2017 F150 Lariet and as soon as it arrived I took it straight to my mechanic. He found over $1700.00 in required repairs. It also appears that the truck was in water in that there is much rust More

by gunnerz75@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jessica Stipic
Dec 09, 2020 -

Carvana responded

Thank you for taking the time to share your feedback with us. Carvana aims to provide customers with an exceptional car buying process coupled with high quality pre-owned vehicles. We are truly sorry that your vehicle arrived with more wear than anticipated. A 150-point inspection is conducted on every car to ensure that it meets our high standards and we do notate the 3-5 most prominent cosmetic blemishes that reflect the vehicle’s years on the road. It pains us to know that we let you down and did not meet your expectations. If you are still in the market for a vehicle, we would love the opportunity to regain your trust. Please don’t hesitate to reach out at (800) 333-4554.

Dec 09, 2020 -

gunnerz75@hotmail.com responded

I see that the same vehicle is listed on carvana and pending sale. Sure hope it was fixed. If not I pity the person who gets it. What a way to operate a business. Very sad. 12/10/20 I now see the truck is back on carvana. Obviously who ever got it to it to a mechanic and has now turned it back in. Thus is amazing.

December 02, 2020

The experience was great! No hassle in ordering, everyone was very fast and communicative. Car arrived on time and the delivery driver was wonderful and knowledgable! More

by Keith412
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard
December 02, 2020

I don't think I will ever set foot in a dealership again! I just "clicked" on the car I wanted, filled out some forms and it was shipped to me. Every single person I spoke with was amazing! I purchas More

by markwaters1971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Im not sure, I have spoken with many people. All have been great!
December 01, 2020

Great to work with. Will never go back to a car lot. Thank you for everything. Look forward to my next purchase with the company More

by Barnard660
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
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