Carvana

I was skeptical at first about purchasing a car online before I could see it in person, but I'm glad I went through with it anyway. Easiest car buying experience I've ever had. Nothing else can compare. M before I could see it in person, but I'm glad I went through with it anyway. Easiest car buying experience I've ever had. Nothing else can compare. My car was delivered so clean it looked like it had been detailed. I found an electrical issue with the car which was covered by Carvana's warranty. It is a complicated part to install so I took the car to my local dealer where Carvana waived my deductible for the repair. I will buy from Carvana again primarily because they do exactly what they say they are going to do in every part of the process. More

I would like to give this dealership a better score but there seems to be a problem with their inspection process. Items were missed in both vehicles we purchased here. First, our truck - did not have curr there seems to be a problem with their inspection process. Items were missed in both vehicles we purchased here. First, our truck - did not have current oil change as noted. Oil life was down to 27% immediately after purchase. Second, this purchase, Cadillac XT5 - our advocate at pickup noted the windshield washer fluid was reported low and he checked it. The 2nd day of ownership, the notice came on again and we started the process through warranty to have it checked. A sensor was bad and we are waiting till the trial period is over to actually get it fixed. It’s not something to make me return the car but does make me irritated with Carvana for not taking time to correct this before our pick up day (which was over a week after completing the purchase documents online.) More

The Austin Carvana team really took care of me . From the initial purchase , to the delivery, even the follow up . This was such an amazing and easy process. I would never step foot in a dealership again. initial purchase , to the delivery, even the follow up . This was such an amazing and easy process. I would never step foot in a dealership again. More

This was my first time purchasing with Carvanna. I really liked the user interface and ease of use for searching for used vehicles however I am overall disappointed with the experience. Pros: 1. Great u liked the user interface and ease of use for searching for used vehicles however I am overall disappointed with the experience. Pros: 1. Great user interface 2. Great inventory 3. Generally better pricing than competitors 4. Presales team is responsive and great Cons: 1. Vehicle arrived as incorrect color after triple checking prior to delivery 2. Post sales team was largely clueless and ineffective (1.5 hour wait times on the phone) 3. Car arrived with a severely damaged tire and in need of alignment (my trusted mechanic told me not to drive on it) 4. Still under warranty, I filed a claim with Carvanna and their third party repair service and found that their "mechanic network" consisted mostly of local pep boys. 5. The approval of the inspection from the silver rock took over 24 hours essentially leaving me without a car for a few days. 5. When I asked if they would reimburse me for ubers taken while my car was not driveable they declined and said, "we can't do that" (happy Thanksgiving, right?) Tldr: in the end I ended up keeping the vehicle due to my financing and the cars mechanical condition. Presale = 5 stars Postsale = 2 stars Think long and hard before you use this service. You may be better off paying the extra 1-3k at carmax or a cpo vehicle at a dealer. All in all would not recommend More

Carvana was super easy and fun. The driver showed up and was really friendly and helpful. There were a few minor internal cosmetic issues that were not mentioned online, but I might be able to get those fix was really friendly and helpful. There were a few minor internal cosmetic issues that were not mentioned online, but I might be able to get those fixed through the warranty. The customer service was great. More

The Absolute Best decision ever!!! I was skeptical at 1st, but without a doubt the easiest process I have ever done. I love that I had the option to see the good and imperfections in the car before I pur 1st, but without a doubt the easiest process I have ever done. I love that I had the option to see the good and imperfections in the car before I purchased it. I highly recommend Carvana!!! No hidden fees, you pay the price listed, and a 7 day drive trial, I would have never got that experience at a dealership!! Thank you for an amazing experience!!!! More

Easiest car purchase I have ever made. After 50 years of driving and buying cars for 4 children and myself, this was great!!The driver that delivered the car was very friendly and knowledgeable. After he re driving and buying cars for 4 children and myself, this was great!!The driver that delivered the car was very friendly and knowledgeable. After he removed the car from the truck he personally wiped down the inside and outside of the car so it looked it's best for us. Be assured, I will use your company again should I need another car. Thank you!! More