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Carvana
Tempe, AZ
10,147 Reviews
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10,147 Reviews of Carvana
November 26, 2020
The Absolute Best decision ever!!! I was skeptical at 1st, but without a doubt the easiest process I have ever done. I love that I had the option to see the good and imperfections in the car before I pur 1st, but without a doubt the easiest process I have ever done. I love that I had the option to see the good and imperfections in the car before I purchased it. I highly recommend Carvana!!! No hidden fees, you pay the price listed, and a 7 day drive trial, I would have never got that experience at a dealership!! Thank you for an amazing experience!!!! More
by laceyburleigh
Employees Worked With
Memphis, TN
November 26, 2020
My car is already having engine problems that will cost thousands to fix. The warranty is barely worth anything. Basically feel helpless towards what I can now do with this car. thousands to fix. The warranty is barely worth anything. Basically feel helpless towards what I can now do with this car. More
by emily8888888
Employees Worked With
Do not remember
November 26, 2020
The process was easy and the delivery was safe. The person who dropped off the vehicle was professional and answered all of our questions. I will use Carvana for my future vehicle purchases. person who dropped off the vehicle was professional and answered all of our questions. I will use Carvana for my future vehicle purchases. More
by Brett
Employees Worked With
Unknown
November 26, 2020
The Austin Carvana team really took care of me . From the initial purchase , to the delivery, even the follow up . This was such an amazing and easy process. I would never step foot in a dealership again. initial purchase , to the delivery, even the follow up . This was such an amazing and easy process. I would never step foot in a dealership again. More
by Otorres921
Employees Worked With
Michael
November 26, 2020
Do they have cars and selection, Yes!!That's the only Do they have cars and selection, Yes!! That's the only good part about Carvana. Be ready for nonsensical texts and emails day after day if you go wit Do they have cars and selection, Yes!! That's the only good part about Carvana. Be ready for nonsensical texts and emails day after day if you go with them. Some benign some almost threatening, all while sitting around waiting for a month for you vehicle to show up. More
by gallardo.r83
Employees Worked With
All of the ones I worked with where varying levels of useless
November 26, 2020
I would like to give this dealership a better score but there seems to be a problem with their inspection process. Items were missed in both vehicles we purchased here. First, our truck - did not have curr there seems to be a problem with their inspection process. Items were missed in both vehicles we purchased here. First, our truck - did not have current oil change as noted. Oil life was down to 27% immediately after purchase. Second, this purchase, Cadillac XT5 - our advocate at pickup noted the windshield washer fluid was reported low and he checked it. The 2nd day of ownership, the notice came on again and we started the process through warranty to have it checked. A sensor was bad and we are waiting till the trial period is over to actually get it fixed. It’s not something to make me return the car but does make me irritated with Carvana for not taking time to correct this before our pick up day (which was over a week after completing the purchase documents online.) More
by Karen
Employees Worked With
Brandon
November 26, 2020
This was my first time purchasing with Carvanna. I really liked the user interface and ease of use for searching for used vehicles however I am overall disappointed with the experience. Pros: 1. Great u liked the user interface and ease of use for searching for used vehicles however I am overall disappointed with the experience. Pros: 1. Great user interface 2. Great inventory 3. Generally better pricing than competitors 4. Presales team is responsive and great Cons: 1. Vehicle arrived as incorrect color after triple checking prior to delivery 2. Post sales team was largely clueless and ineffective (1.5 hour wait times on the phone) 3. Car arrived with a severely damaged tire and in need of alignment (my trusted mechanic told me not to drive on it) 4. Still under warranty, I filed a claim with Carvanna and their third party repair service and found that their "mechanic network" consisted mostly of local pep boys. 5. The approval of the inspection from the silver rock took over 24 hours essentially leaving me without a car for a few days. 5. When I asked if they would reimburse me for ubers taken while my car was not driveable they declined and said, "we can't do that" (happy Thanksgiving, right?) Tldr: in the end I ended up keeping the vehicle due to my financing and the cars mechanical condition. Presale = 5 stars Postsale = 2 stars Think long and hard before you use this service. You may be better off paying the extra 1-3k at carmax or a cpo vehicle at a dealer. All in all would not recommend More
by David
Employees Worked With
Eric, Kyle
November 25, 2020
This dealership found a great deal in comparison to the research I did online. Everything was accurate. Only negative, I was disappointed in the cleanliness of the car. research I did online. Everything was accurate. Only negative, I was disappointed in the cleanliness of the car. More
by llanier0126
Employees Worked With
Gavin
November 25, 2020
We were supposed to pick up our first vehicle on a Saturday. We had to drive 4 hours to pick it up. We got a call saying the vehicle was broken into the night before and we could not pick it up afte Saturday. We had to drive 4 hours to pick it up. We got a call saying the vehicle was broken into the night before and we could not pick it up after already driving 2 hours. Turns out, they left the vehicle in an unsecured lot, and left it unlocked. Our inconvenience was due solely because of their neglect. Apparently multiple vehicles were broken into and stolen that same weekend. They did give us $250 for the trouble and helped us find another vehicle (different color and wheels) with mostly the same features. I will say this though, there pictures can be deceiving. When we arrived it was clear the vehicle had been re-painted and was not taped off properly as there was overspray on some of the trim. There were also a couple of major imperfections that were not addressed in the vehicle photos. I would not recommend purchasing a vehicle without first inspecting. More
by screen_name
Employees Worked With
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