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Carvana

Tempe, AZ

3.4
10,132 Reviews

HQ

Tempe, AZ

85281

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10,132 Reviews of Carvana

November 25, 2020

I love my new car! Service was and is AMAZING. My issue is the battery keeps dying. To avoid paying claims please replace before selling! More

by Karyl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
blue boots
November 24, 2020

I waited a long time for the car! Constantly kakieto problems were with delivery! They brought a car with scratches that were not specified. The windshield washer doesn't work. More

by Naz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No
Nov 25, 2020 -

Carvana responded

Your feedback is incredibly valuable as Carvana is always looking to improve the customer experience. We know how excited our customers are to purchase a new vehicle, but when that vehicle is delayed it certainly hinders that experience. This is never our intent as we know how greatly our customers rely on their vehicles to arrive on time for their means of transportation and lifestyle. We are very sorry to have inconvenienced you. Although you experienced bumps along the way, we appreciate the patience you had with us, and we hope you’re loving your new ride. Unfortunately, we are unable to locate your account with the information that you provided to look into your windshield washer concerns. We recommend getting in contact with Silverrock, our trusted warranty partner, to help resolve your concerns, if you have not already. Please do not hesitate to contact us if you have any other questions.

November 24, 2020

The best experience I ever had. I will recommend carvana to friends and family. Thank you again. Hopefully it will last me for a long time. More

by Tjatherholt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared
November 24, 2020

Oh my! Game changer says the woman who hadn’t bought a car in 25 years because I hate the process! This experience was a sheer joy, from selection to delivery! I always felt confident in the purchase even More

by Bibi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenae Douglas
November 24, 2020

There are many improvements that need to be made.. staff is great the process was not easy and worse on the 2nd car the time allotted for downloading is not enough to say the least.. the cars service lights More

by Cdelmare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Too many to name
Dec 10, 2020 -

Carvana responded

Your feedback is incredibly valuable as Carvana is always looking to improve the customer experience. We know how excited our customers are to purchase a new vehicle, but when that vehicle is delayed it certainly hinders that experience. This is never our intent as we know how greatly our customers rely on their vehicles to arrive on time for their means of transportation and lifestyle. We are very sorry to have inconvenienced you. We also know that many customers select to purchase from Carvana because of the convenience, and we want to be sure that convenience is lasting far past the 7-Day Money Back Guarantee, however it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100 day/4,189 mile limited warranty for an additional peace of mind, but we are very sorry for the frustration we have caused you. If you have not already, we recommend getting in Contact with Silverrock, our trusted warranty partner, to help resolve your vehicle concerns. You can always chat with us 24/7 if any questions arise. Thank you again for your feedback.

November 24, 2020

Buying a car through Carvana exceeded my expectations. All the reps I was in contact with were polite and provided the information I needed. The car was delivered in the same condition as quoted on the we More

by cindy.h
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan was the local rep in San Antonio, there were others who helped as well.
November 24, 2020

WORST COMPANY I have ever dealt with!!!! They misrepresented the interior damages and I have a window motor that is going bad. They offered no compensation and there was no inventory in the 7 day More

by dmjones0722
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I do not know anyones name as they do not provide their names when speaking with them on the phone or text.
Dec 14, 2020 -

Carvana responded

Carvana prides itself on providing our customers with an exceptional car-buying experience coupled with high-quality pre-owned vehicles. We know that many customers select to purchase from Carvana because of the convenience, and we want to be sure that convenience is lasting far past the 7-Day Money-Back Guarantee. However, it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100 day/4,189 mile warranty for an additional piece of mind, but we are very sorry for the frustration we have caused you. After further review of your account, we see that you have been working with our Post-Sale Team to resolve your concerns, and we encourage you to continue to do so. We appreciate the feedback you have provided us as we are always looking to improve the customer experience

November 24, 2020

The local team (Austin) did a great job. Everything went according to plan. In fact, the car ended up being available sooner than the date that was quoted on the site upon purchase. Victoria did a great j More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria
November 24, 2020

The easiest purchase I’ve ever made! Everyone who I came across, very friendly, polite and kind. Great experience, I’d recommend this to everyone! More

by L.Fernando.r
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I’m horrible with names, sorry. they’re great.
November 24, 2020

I have to say that despite all the trials and tribulations with a mechanical issue with the Jeep Compass, your staff could not have been better. All that I contacted for these weeks were excepti More

by Dshep44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CeCe, Ganesh
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