
Carvana
Tempe, AZ
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10,132 Reviews of Carvana
I waited a long time for the car! Constantly kakieto problems were with delivery! They brought a car with scratches that were not specified. The windshield washer doesn't work. problems were with delivery! They brought a car with scratches that were not specified. The windshield washer doesn't work. More
Oh my! Game changer says the woman who hadn’t bought a car in 25 years because I hate the process! This experience was a sheer joy, from selection to delivery! I always felt confident in the purchase even car in 25 years because I hate the process! This experience was a sheer joy, from selection to delivery! I always felt confident in the purchase even though I had not driven it. The price was great, the peeps were great, and I love my new car!!! More
There are many improvements that need to be made.. staff is great the process was not easy and worse on the 2nd car the time allotted for downloading is not enough to say the least.. the cars service lights is great the process was not easy and worse on the 2nd car the time allotted for downloading is not enough to say the least.. the cars service lights are on, it was not very clean there was an additional dent they say they will fill the tank it was not full.. on a good note for the most art the people you speak to are very friendly.. my car was delayed in delivery by almost a week More
Buying a car through Carvana exceeded my expectations. All the reps I was in contact with were polite and provided the information I needed. The car was delivered in the same condition as quoted on the we All the reps I was in contact with were polite and provided the information I needed. The car was delivered in the same condition as quoted on the website, and delivery was hassle-free, delivered to my home, and the delivery rep Bryan was helpful and patient. I was nervous about buying a car this way, and yet it turned out wonderfully. I just received my license plates today, only a few weeks after my 7 day trial period ended. I highly recommend Carvana. More
WORST COMPANY I have ever dealt with!!!! They misrepresented the interior damages and I have a window motor that is going bad. They offered no compensation and there was no inventory in the 7 day misrepresented the interior damages and I have a window motor that is going bad. They offered no compensation and there was no inventory in the 7 day period to send it back so I would not have had a car. They offered to send me to Silver Rock to see what can be fixed; however, Silver Rock does not see the window listed and now Carvana will not respond to my messages. I guess since I became the owner at 05:30 pm yesterday, now they do not care what happens. As a side note, they sent me a gift of a broken cup and bent sunglasses that went in the trash because they were unusable as they were broken. My car also arrived poorly cleaned with dirt, glitter, and some brown liquid dripping down the back of 3rd row. I would NEVER recommend them to anyone. More
The local team (Austin) did a great job. Everything went according to plan. In fact, the car ended up being available sooner than the date that was quoted on the site upon purchase. Victoria did a great j according to plan. In fact, the car ended up being available sooner than the date that was quoted on the site upon purchase. Victoria did a great job of delivering the car. Only issues with the car were that it had more blemishes, scratches and dings than were shown on the website (black car, so understood, somewhat), and the state of the proximity keys that were delivered with the vehicle. I get that Carvana doesn't want to erode its margins by spending money on replacing keys or reprogramming them. But I got one native (Chevy) key that doesn't match to any driver number, and one GMC key that looks like it went through the invasion of Normandy. It's Driver One, and I finally got it to work, but could ya spare it? It might be better to get the keys right and build that into the price. That said, the value of NOT having to sit in the finance guy's cubicle and parry multiple attempts to expand the sale is hard to overstate. More
The easiest purchase I’ve ever made! Everyone who I came across, very friendly, polite and kind. Great experience, I’d recommend this to everyone! across, very friendly, polite and kind. Great experience, I’d recommend this to everyone! More
I have to say that despite all the trials and tribulations with a mechanical issue with the Jeep Compass, your staff could not have been better. All that I contacted for these weeks were excepti tribulations with a mechanical issue with the Jeep Compass, your staff could not have been better. All that I contacted for these weeks were exceptional at providing feedback as to the status of the vehicle. I want to give a special thanks to CeCe who was our first advocate was awesome at trying to deliver the vehicle and keeping us informed during the next few weeks. Ganesh was excellent during the final delivery. It went flawlessly. Working with Carvana was a new experience at buying a vehicle, and as long as Caravana exists I hope never purchase a vehicle in a showroom floor again. Again, thank you to all!! More