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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
November 19, 2020
It was mostly a great experience. We got the car we wanted at the price we wanted. After delivery we discovered that the coolant cap was left off during what I imagine was routine maintenance and the w wanted at the price we wanted. After delivery we discovered that the coolant cap was left off during what I imagine was routine maintenance and the well was mostly dry. We luckily caught it before (we think) it caused any damage. We called your associates a few times, but they were nonplussed, pointed us to a shop, and told us to take a look if we're worried about damage. We were hoping for a little more attention to what could have caused the engine to seize/overheat as we drove it, but instead have another chore on our hands. Delivery was great. Service up to a point was also great. The followthrough was a number of phone calls to 3rd party services or associates that simply weren't sure how to proceed with our issue. More
by ebenoist
Employees Worked With
Andrew dropped it off? I don't have record of whom we spoke with
November 19, 2020
It's been a very good experience. All Carvana staff has been extremely friendly and helpful every time I needed assistance. I am very happy with my purchase! been extremely friendly and helpful every time I needed assistance. I am very happy with my purchase! More
by susana.aguirre
Employees Worked With
Genna, Tony, Travis, maybe more I don't remember. All very very nice!
November 19, 2020
Everything was outstanding! The staff was incredible and responsive. We never anticipated that we would purchase a car this way, but we found what we wanted and got it locked in! responsive. We never anticipated that we would purchase a car this way, but we found what we wanted and got it locked in! More
by EAB
Employees Worked With
Demi
November 19, 2020
Decent price but horrible customer service.Vehicle did Decent price but horrible customer service. Vehicle did not have spare tire and even though the manufacturer said it was standard and required lo Decent price but horrible customer service. Vehicle did not have spare tire and even though the manufacturer said it was standard and required local hub installed a cheap inflator kit. The problem with Inflatpr kits is of the tire gets shredded the inflatpr kit does no good. I can’t return Vehicle now but I can definitely let others know to be prepared and insist that the spare Tire be installed before purchase. Very bad customer service and all the disclaimers well Might be legal still doesn’t make it right. This is. A major safety item and that is in addition to the wimchield rock chip that was not disclosed during purchase. Two major safety items that they don’t even follow their own checklist for. The 150 point checklist is a scam and is what they want it to be not whats legal, safe or even right. More
by EXPE
Employees Worked With
Blue mound TX hub
November 19, 2020
Awesome experience and excellent service! Car dealerships take note, your days of hassling the customer are over. You all are going the way of Blockbuster Video. take note, your days of hassling the customer are over. You all are going the way of Blockbuster Video. More
by NO MORE DEALERSHIPS!
Employees Worked With
The entire Carvana team I worked with were 5 star employees all the way!
November 18, 2020
I found the entire process to be unorganized, hard to deal with, hard to communicate with, poor follow up, still waiting on my second key, have no idea why this is so hard to accomplish, the process is s deal with, hard to communicate with, poor follow up, still waiting on my second key, have no idea why this is so hard to accomplish, the process is severely flawed, the guy who (finally after 4 appointments) had a brain, everyone else, not so much. Absolutely would not use again More
by robharrison534
Employees Worked With
unknown
November 18, 2020
We never knew car buying could be this simple and well done. We haven’t purchased a car in more than a decade. Carvana kept us informed ever step of the way. We even had a minor service concern during o done. We haven’t purchased a car in more than a decade. Carvana kept us informed ever step of the way. We even had a minor service concern during our first seven days and had the chance to experience the service warranty process. We were treated with respect, professionalism and decency at every turn. So, even though we are senior citizens, the Carvana process totally won us over. And our vehicle is great so far (aside from the issue referenced above). We are enjoying our vehicle so much already. When the COVID19 pandemic is over,, we hope for some road trips thanks to Carvana. More
by Donna & Larry
Employees Worked With
Robert
November 18, 2020
My deepest appreciation to Giordi, the man who delivered the car. My car did not have an owners manual. Giordi ordered one for me on EBay. I love my new car. the car. My car did not have an owners manual. Giordi ordered one for me on EBay. I love my new car. More
by Orlsrg
Employees Worked With
Giordi
November 18, 2020
Fast delivery. The car is nice. I did take it to the dealership to get it checked out and they found $3500 worth of repairs. The 90 day warranty covered it and it’s good to go now. Repairs took a month dealership to get it checked out and they found $3500 worth of repairs. The 90 day warranty covered it and it’s good to go now. Repairs took a month because it took 2 weeks to get it approved. Other than that I love my car and I would buy from them again. More
by Danielle
Employees Worked With
N/A
November 18, 2020
Car was damaged by delivery, arrived 1 hour late. Had to take the car to repair facility that was 1 hour away for estimate. NOT HAPPY!!! My recommendation to Carvana, if you damage a car, fix it before deli take the car to repair facility that was 1 hour away for estimate. NOT HAPPY!!! My recommendation to Carvana, if you damage a car, fix it before delivery . The customer should not have to run around to get the repairs done. Other than that I love the car. More
by weh1964
Employees Worked With
Unknown
