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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
November 18, 2020
Fast and easy process. It was surprisingly quick. Thankful for the opportunity. Car was in excellent condition, didn’t even notice the areas on the door and hood that had a scratch or dent. Car was c Thankful for the opportunity. Car was in excellent condition, didn’t even notice the areas on the door and hood that had a scratch or dent. Car was clean, on full, and ready to go More
by j.perezro
Employees Worked With
Justin
November 18, 2020
Loved every minute of it! Best car buying experience ever! From start to finish! Love, love, love the car vending machine! Easy process from start to finish! You can’t go wrong with the 7 day return! I ever! From start to finish! Love, love, love the car vending machine! Easy process from start to finish! You can’t go wrong with the 7 day return! I love my new car! It is a 2014 BMW and it looks brand new inside and out! I ❤️ Carvana! More
by Niki Nicholson
Employees Worked With
I’m sorry but I can’t remember
November 18, 2020
Without question, the best car-buying opportunity I've experienced. I purchased a 2019 Nissan Rogue, with 37K miles, and with only a $400 down payment. I was also able to add gap insurance and an extend experienced. I purchased a 2019 Nissan Rogue, with 37K miles, and with only a $400 down payment. I was also able to add gap insurance and an extended warranty. Everything up to the delivery of my vehicle was done through the Carvana app and a follow-up call by an agent to confirm and explain the steps. Delivery times are quick - within days, depending on how quickly you can submit the required paperwork. The delivery driver was also friends and patient. She answered any questions and it made me feel confident in my purchase. Just a top-notch experience. More
by anthafla
Employees Worked With
N/A
November 18, 2020
I am leaving zero stars. Our car was delivered dirty with missing parts (I.e., wheel locks, inflater kit, license bracket) and a broken light strip inside. Where was the 150 point checklist that said it pass missing parts (I.e., wheel locks, inflater kit, license bracket) and a broken light strip inside. Where was the 150 point checklist that said it passed??! Our car is now in the shop during our 7 day period. Not what I was expecting with a new car. More
by franco gordillo
Employees Worked With
Called too many times to keep track
November 17, 2020
Awesome experience all around. So much easier than the hassle at a dealership. The agent who delivered the vehicle was very polite and got us on our way in no time. hassle at a dealership. The agent who delivered the vehicle was very polite and got us on our way in no time. More
by Kevin
Employees Worked With
Don't recall
November 17, 2020
Carvana was highly recommended, but I found the first part of the experience unnerving. Would have appreciated knowing the process instead of being pressured and threatened with ultimatums and ridiculous part of the experience unnerving. Would have appreciated knowing the process instead of being pressured and threatened with ultimatums and ridiculous timelines as they loomed. But when the car was damaged in transit, well they took an additional five days without apology. Love the car, love the delivery, loved not having to do all the tiresome bits, but your customer relations needs work. More
by annabelle522
Employees Worked With
Craig was great.
November 17, 2020
From start to finish, my Carvana experience was FANTASTIC!! There were so many available vehicle options, I did not know where to begin...I even financed my vehichle with Carvana which helped me st FANTASTIC!! There were so many available vehicle options, I did not know where to begin...I even financed my vehichle with Carvana which helped me stay within my budget. SUPER GREAT JOB to EVERYONE at Carvana. I will definitely share my experience!!!! More
by Stacie
Employees Worked With
n/a
November 17, 2020
This was the best car buying experience I have ever had! I was blown away how easy it was, no hassle, and no dealership salesperson interactions. There was a little disarray from app to website but nothin I was blown away how easy it was, no hassle, and no dealership salesperson interactions. There was a little disarray from app to website but nothing to really knock the experience. More
by Jon M
Employees Worked With
unknown
November 16, 2020
Upfront, open and transparent. What you see is what you get. And no waiting all day at the dealership. No pressure or pushy sales people. I'd choose carvana again in a heartbeat get. And no waiting all day at the dealership. No pressure or pushy sales people. I'd choose carvana again in a heartbeat More
by stallingsjason
Employees Worked With
Jim
November 16, 2020
I sold my car and buy a car. I did everything in the convenience of my home. I do not have to wait a long time at a car dealership or negotiate with them. Best car deal and service! Best customer suppor convenience of my home. I do not have to wait a long time at a car dealership or negotiate with them. Best car deal and service! Best customer support. No hidden fees and what ever they said in the website is true. Highly recommended! More
by Susantran
Employees Worked With
Everyone
