Carvana

My second Carvana experience was even better than the 1st! Scott, my delivery driver, went above and beyond to make our surprise delivery perfect! He even had extra gifts inside the vehicle to make my da 1st! Scott, my delivery driver, went above and beyond to make our surprise delivery perfect! He even had extra gifts inside the vehicle to make my daughter’s birthday extra special. He really cared, and it showed! The vehicle was just as described and we are very happy with our second Carvana purchase! More

Honest to God experience: my daughter is turning 16 and we were looking for a great used car. She found one on Carvana and texted me the link. I had never used you before but thought I would check y’all o we were looking for a great used car. She found one on Carvana and texted me the link. I had never used you before but thought I would check y’all out. Saw the car and loved it, knew if I wanted to try it out and bring it back within 7 days I could, so I said, “Why not, let’s see how easy this really is.” In 45min, without ever standing up or taking my feet off of the ottoman, I had gotten a quote on my car trade in, accepted it ($800 better than my best offer at a dealership), selected the car, was approved for financing, took pictures of my license and car title, and was tentatively finished (pending review of my document upload). This was at 9:00pm on a Saturday night... while watching college football. Never. Left. The. Couch. Next morning, received a call that the documents had been approved and I picked my car up on Wednesday. Could not believe it; thought the pickup would be where the glitches came. Nope. They called me early and said if I wanted to come in early I could. Showed up 2 hrs ahead of time and before my wife could clean out our old car, I had keys in my hand to leave. No lie; I had to wait on my wife. We were in and out in maybe 15min. Maybe. I’ll never shop for cars another way agin. I really won’t. Could not believe it. True story More

Honestly overall great experience. Bravo, Carvana. The site was streamlined, easy to use, and straightforward. I loved being able to see the imperfections in each car. The car I wanted was very specific, site was streamlined, easy to use, and straightforward. I loved being able to see the imperfections in each car. The car I wanted was very specific, and new ones only came up 1-2 each week, so I was checking a lot, but when it was right, it was right! The advocates were honestly great customer service folx, which you don't get to say all the time nowadays. My two suggestions: 1) Send an email on Day 6 that says, "hey, your 7 day guarantee is almost up. Do you love your car? Click here to tell us you're keeping it, and we'll send you a little gift!" I know the whole point of money back guarantees is don't remind people and most people forget, but I think you could stay on brand with the helpfulness and thoroughness with such an email, and it wouldn't change the number of folx who send the car back. 2) After I kept my car, I got a message about missing paperwork, including "missing security agreement form from third party lien holder". I looked everywhere for what this is, asked my bank, called advocates, everything. Went back and forth for days. Turns out it's just the loan agreement I already had on file. I think adding a little FAQ or explanation for each missing document to avoid this confusion could be a nice addition. Hope these suggestions help, you all asked for feedback, which is one more reason I give you 5 stars! More

Great service! Great selection! Great people to deal with. Have been recommending you to everyone!!! Every thing was done on my phone and made it very convenient!! with. Have been recommending you to everyone!!! Every thing was done on my phone and made it very convenient!! More

Absolutely love Carvana and the car vending machine was the best experience I’ve ever had buying a car. I’ve recommended it to all my friends and family. Latasha (My advocate in Indiana) was awesome! Thank the best experience I’ve ever had buying a car. I’ve recommended it to all my friends and family. Latasha (My advocate in Indiana) was awesome! Thank you Latasha and thank you Carvana! More

You guys deliver GREAT! service time and time again. This is my second purchase. Keep up the good work. I do not miss dealing with the traditional car-buying experience! Thank you! is my second purchase. Keep up the good work. I do not miss dealing with the traditional car-buying experience! Thank you! More

This is the best experience I ever had purchasing a vehicle. The process was easy to follow and the time was minimal. My car was delivered with a smile and I will never buy a vehicle from anyone else vehicle. The process was easy to follow and the time was minimal. My car was delivered with a smile and I will never buy a vehicle from anyone else but Carvana! Carvana you ROCK! More

So, let me say that overall, this was a great experience, but there were a few minor issues...let me elaborate: Customer Service: Each time I needed to call, which was about three times I think, the wait but there were a few minor issues...let me elaborate: Customer Service: Each time I needed to call, which was about three times I think, the wait times were pretty long, probably close to 40 minutes...however, everyone I talked to were fantastic and did everything they could to solve my issue. Followup: When I did have a problem, I did have to take the initiative to call back to see what was happening with my purchase. It would have been great to have some more timely followup and calls back when needed. On-line Chat: I found this feature to be pretty useless...for the most part, you only get to chat with the BOT which is a waste of time in most cases. It would be great to have some actual people to chat with in real time, and when you did leave a IM to get a call back, it never came. Forms and So On: This is where I ran into the most problems, but when it came down to it, it wasn't your fault, and the last person I spoke to was super helpful in letting me know what I could do to solve my issue. Delivery: Perfect...and on time. Overall: I would definitely but another car from Carvana...it was great overall. More