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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

November 02, 2020

Terrible experience, the truck showed up with a dent and a scratch that were not previously not disclosed. I took pictures and sent it to the delivery person , I never heard back More

by lstocker29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa
Nov 05, 2020 -

Carvana responded

Thank you for taking the time to share your feedback with us. At Carvana, we do our best to annotate the 3-5 most significant imperfections in our 360-degree tour on our website. As well as we complete a rigorous 150-point inspection on every car to ensure it meets our high standards. Since we sell pre-owned vehicles, additional wear should be expected from their years on the road. With that being said, it is disappointing to hear that your vehicle arrived with more wear than anticipated, and for that, we are truly sorry. Overall your experience does not reflect the convenience and ease that we hope to provide for every customer. After further review of your account, it does appear as though you were able to speak with a member of our Post-Sale Department to resolve the issues you were experiencing. If you have any further questions please reach out to us at (800) 333-4554, we will be more than happy to assist you.

November 01, 2020

This was my second time purchasing a car from Carvana. I highly recommend this company to anyone looking for a car. My delivery was delayed but I was informed of the reasons in detail. As someone who works More

by Simslsrx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon
November 01, 2020

Very easy and simple to use. The experience was very good will purchase more cars in the future from carvana. Thanks for the professionalism appreciated. More

by chris21beard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin
November 01, 2020

The customer service representatives were wonderful. The process of buying our vehicle was so easy. The price of the vehicle was on point. So happy. More

by jcrum1984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth, Chloe Nelson, Katie Clement
November 01, 2020

I had an overall great experience. The employee who brought the car was very good. My issues where the following... I received a call the morning of my scheduled pick up that my car hadn’t been prepp More

by crystal_851
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor?
November 01, 2020

Excellent transaction from start to finish. Great customer service both on phone and in person at the delivery. Highly recommend buying a car from Carvana. More

by lowspark71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie - Norfolk MA depot
November 01, 2020

The entire process was so easy and simple. We considered outside financing but everything was comparable so just easier to go through Carvana as well. Our only disappointment was that the outside of the car More

by Tara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob
October 31, 2020

This was my first experience in purchasing a used vehicle online without physically inspecting it first. My experience with Carvana was outstanding. My truck arrived on time and had been previously serviced More

by dmturn3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy
October 31, 2020

$16,900 Mazda is Great! So far. However the Cleaning $16,900 Mazda is Great! So far. However the Cleaning job that was done Sub Par. 1 out of 5. Windows interior was not good. More

by PimpinANewMazda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delivery Driver was very Pleasant & Friendly.
October 31, 2020

Buying a car from Carvana was a breeze! It took the stress out of purchasing a new car & the process was nearly seamless! Delivery was on time & very efficient! The car has been treating me well! & wha More

by mdcantrell94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
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