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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
October 27, 2020
I have the greatest experience with my purchase from Carvana. The delivery lady, Lindsey rocks!!! She was very professional and polite as well. She made the experience of home delivery very easy!! Thank Carvana. The delivery lady, Lindsey rocks!!! She was very professional and polite as well. She made the experience of home delivery very easy!! Thanks Carvana!! More
by Shawandamg3
Employees Worked With
Lindsey,
October 27, 2020
Buyer Beware.My first buying experience with Carvana Buyer Beware. My first buying experience with Carvana has left me unfulfilled, and very disappointed. I write this as a warning, but also as comfor Buyer Beware. My first buying experience with Carvana has left me unfulfilled, and very disappointed. I write this as a warning, but also as comfort for those who have, and will engage with Carvana. I recommend the following: Restrain from stating, “We put every vehicle through a 150 point inspection so that you can be 100% confident in the quality and safety of your vehicle,” if the vehicle has mechanical issues. To that, try to examine the car the day before delivery, not the day of. Further, restrain from re-listing a car with the same guarantee if it still isn’t mechanically fixed. That looks bad for your ethics. Restrain from amending contracts already signed by both parties without informing customers of the changes. Try to not make a customer contract for insurance until you know the car is ready for delivery. Work on your communication! Experiencing massive phone delays and dropped calls is never fun. Also please stick to at least one promise and call-back when you say you will. Oh and keep your associates informed! If they are asked about an issue, let’s have a more professional response than “no one told me that was even a problem.” Lastly, don’t get customers' hopes up with positive text messages saying that the order is confirmed and ready for delivery, if it isn’t. What enticed me to Carvana was their claim that they are the leaders in contactless delivery after many said it wasn’t possible. After an experience like this, it’s worthy of re-examination. Buyer Beware. More
by KEV
Employees Worked With
Forget
October 27, 2020
Carvana made what is normally a grueling, draining process into a seamless delight! Gone are the hours upon hours spent sitting at a dealership, haggling over numbers & taking a beating on trade-ins. process into a seamless delight! Gone are the hours upon hours spent sitting at a dealership, haggling over numbers & taking a beating on trade-ins. Car buying is fun again thanks to Carvana! Shopping was a blast. Carvana’s customer service is highly responsive & genuinely empathetic. The delivery process was so simple & efficient. Well done all around, Carvana, bravo! I’ll never car shop elsewhere again! More
by vicstress69
Employees Worked With
Too many to list
October 26, 2020
Excellent experience with trading and buying a new truck. Process was very simple and pretty quick process. Have recommended multiple people to Carvana due to my great experience Process was very simple and pretty quick process. Have recommended multiple people to Carvana due to my great experience More
by Johnsonjesse709
Employees Worked With
Brandon
October 26, 2020
They cancelled my order at first without trying to help me figure it out, but they deliverer was SUPER nice and worked with me to make sure I got my car that night. me figure it out, but they deliverer was SUPER nice and worked with me to make sure I got my car that night. More
by Julie
Employees Worked With
Jaren
October 26, 2020
Carvana is an awesome way to purchase your dream vehicle! Thank you Carvana for making my car buying experience one to remember always!Thank you Thank you Carvana for making my car buying experience one to remember always!Thank you More
by Ambitious40
Employees Worked With
Deliverer was awesome
October 26, 2020
The process from selecting my vehicle to delivery was smooth. The delivery guy let me know that he had already started a claim for me due to a chipped windshield which let me know they did a thorough che smooth. The delivery guy let me know that he had already started a claim for me due to a chipped windshield which let me know they did a thorough check on the vehicle. However, during the 7 day return period, I noticed that there was a warning that was coming up. I went to the recommended shop and they said the car was fine. Took the car to AutoZone and they said the message coming up was because of the alternator. The reason I chose to get a new vehicle was because I have had mechanical issues with my previous vehicle for over a year and didn't want to spend any more money on repairs to have the same issues keep coming up. I'm hoping this is a minor inconvenience that will not result in the car being in the shop for a long time or being returned as I really like this car. Had I not had issues, my review would have been rated a lot higher. More
by MaiHamu
Employees Worked With
can't remember
October 26, 2020
Great experience. I will never use a dealership again. No haggling. No hidden costs. Very smooth. Highly recommend. Car exactly as described. Customer service was great and held my had through the ent No haggling. No hidden costs. Very smooth. Highly recommend. Car exactly as described. Customer service was great and held my had through the entire process More
by kp1
Employees Worked With
Car delivery driver
October 26, 2020
The best and only way to buy a car. This was my second purchase with them. I traded my previous car from them with ease. Great customer service and fast delivery/pickup of your vehicle. Couldn’t ask for m purchase with them. I traded my previous car from them with ease. Great customer service and fast delivery/pickup of your vehicle. Couldn’t ask for more! More
by Jeffrey Lyons
Employees Worked With
Pittsburgh Crew!
