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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
October 20, 2020
Really good experience overall process take 15min once you arrive to the vending to get your vehicle out very recommended process skip the long waits you arrive to the vending to get your vehicle out very recommended process skip the long waits More
by Carlos
Employees Worked With
TBD
October 20, 2020
Carvana car shopping is the way to go! If you do your research in advance, this is the best way to buy a car. It was the best car buying experience I've ever had. No haggling over price, no pressure f research in advance, this is the best way to buy a car. It was the best car buying experience I've ever had. No haggling over price, no pressure from pinky ringed salesmen, no push to buy today! Fair price for my trade in, as well. Delivery was flawless. More
by Mariamerlin
Employees Worked With
Online purchase.
October 20, 2020
This was the easiest car buying experience I have ever had! Everything was handled exceptionally well and professional. The process was simple and they were more than willing to answer any and all of my q had! Everything was handled exceptionally well and professional. The process was simple and they were more than willing to answer any and all of my questions. I felt secure in my purchase and I love my new car! Thank you Carvana for exceeding my expectations, especially during the time of COVID-19. Toucheless delivery was a breeze and I am 100 % satisfied! More
by b.e.miller1990
Employees Worked With
Scott
October 20, 2020
The people at the Westminster, Ca, dealership were very The people at the Westminster, Ca, dealership were very friendly and explained all the details of this purchase very well. We are very happy with thi The people at the Westminster, Ca, dealership were very friendly and explained all the details of this purchase very well. We are very happy with this vehicle. However, the radio mast antenna was missing as was the front license plate mounting bracket. I have purchased the antenna from a local Chevrolet dealership. I am currently awaiting reimbursement from Carvana.com for that fix. I just received my California license plates and registration yesterday (10/19/2020) and discovered the missing front license plate mounting bracket! Now I have to order another part that should have been on the vehicle already, install it or pay to have it installed and wait weeks for reimbursement. In the antenna issue, I had to talk to 5 different people from Carvana.com. This took hours on the phone. I finally got authorization to purchase the missing antenna from a rep named Jordan. He was very helpful in this matter. Now I have to dive into this again for the front license plate bracket. l am not happy about this. The missing parts are standard parts that should have been discovered and corrected by the team at Carvana.com. More
by Mcvarmott
Employees Worked With
Justin at the Westminster, Ca. dealership and Jordan (customer service)
October 20, 2020
Overall an excellent experience. Things that went well: all the contact with people, either on the phone or our in-person delivery, were terrific. And, because I was looking for a hybrid, my options in MN all the contact with people, either on the phone or our in-person delivery, were terrific. And, because I was looking for a hybrid, my options in MN were limited so Carvana helped me get the car I wanted. The one important glitch: the '4 imperfections' listed in the photos were not at all the only dings. There were a handful of other notable chips or scratches, and two of them are in the metal areas of the car (a dealbreaker in MN). I pointed them out to the deliveryperson, who was very responsive in taking photos and pointing me to a service process that carvana has to fix such things at their expense... but that still means I have to take it to a shop of their choosing, twice. That's time spent on my end, and had I known about these particular dings, I probably would have waited for a car to come up in a little better shape... that is, if one can tell such things from the photos/notes online. So! I would say an excellent process overall, but in my case, the assessment of the car was incomplete. More
by stephanie
Employees Worked With
i don't remember their names, sorry!
October 20, 2020
I have a great experience with Carvana. Originally I did not plan to buy a car since credit karma connect me with Carvana so I tried. Surprisingly less then 5 minutes I got approve for the car I want Camry not plan to buy a car since credit karma connect me with Carvana so I tried. Surprisingly less then 5 minutes I got approve for the car I want Camry SE 2019 with low mileage and WITHOUT ANY DOWN PAYMENT. When I pick up my car the service was excellent Quick and safe More
by ddwiwardani
Employees Worked With
Tyler
October 19, 2020
Literally gave me a car that my mechanic said was in awful condition and would be a goner in 3 years. I also experienced 3 delays so it took a month to get a car that was a piece of crap. awful condition and would be a goner in 3 years. I also experienced 3 delays so it took a month to get a car that was a piece of crap. More
by Taylor9190
Employees Worked With
John
October 19, 2020
The transaction itself was horrible, 10 to 12 hrs on the The transaction itself was horrible, 10 to 12 hrs on the phone, mostly on hold and talked to 15 to 20 advocates, pick up and delivery was great. I am The transaction itself was horrible, 10 to 12 hrs on the phone, mostly on hold and talked to 15 to 20 advocates, pick up and delivery was great. I am going to be very interested to see how the process goes from here More
by Don Eric
Employees Worked With
Tristan
October 19, 2020
I absolutely loved doing my business with Carvana, it was honestly the best car selling and car buying experience I've ever had. Extremely professional. You Rock Carvana was honestly the best car selling and car buying experience I've ever had. Extremely professional. You Rock Carvana More
by trudyczu
Employees Worked With
Hailey
October 19, 2020
Carvana is a great place to find really good cars. I love how I was able to use the filters for the down payment and monthly payments. As with any used car, it’s always wise to get it checked out after you b how I was able to use the filters for the down payment and monthly payments. As with any used car, it’s always wise to get it checked out after you buy it. And with Carvana, the warranties that are provided are awesome, especially for people who don’t know a lot about the mechanics of a vehicle. I found my 2013 Hyundai Sonata at a great rate with what I wanted to put down, and I can’t be happier and more grateful to finally have a car after many years! Thank you Carvana! I can finally be on my way, literally!! More
by Mel0868
Employees Worked With
Garrett
