Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
10,128 Reviews of Carvana
October 19, 2020
The buying experience on this site is top notch. I will highly recommend this for future car buyers that I know. Thank you so much for the opportunity highly recommend this for future car buyers that I know. Thank you so much for the opportunity More
by ScheaaG
Employees Worked With
N/A
October 19, 2020
Great experience! Everything went perfect and I have absolutely no complaints! Wife is in love with her car and her experience! Thank you for this awesome opportunity and for the Carvana experience! absolutely no complaints! Wife is in love with her car and her experience! Thank you for this awesome opportunity and for the Carvana experience! More
by Joe Medina
Employees Worked With
Jacob
October 19, 2020
This was the best car buying process I’ve ever had. I searched online and found what I want. It was delivered carefully and with ease. No long wait like the dealership. searched online and found what I want. It was delivered carefully and with ease. No long wait like the dealership. More
by Ruthie12004
Employees Worked With
NA
October 19, 2020
I wouldn't quite rate the transaction as enjoyable. A lot of back and forth by email and phone. You cant call anyone back on a direct line. Wait times to get some one on the line took upwards of 45 Minutes. of back and forth by email and phone. You cant call anyone back on a direct line. Wait times to get some one on the line took upwards of 45 Minutes. There was nothing easy about the process. Covid didn't help but, I think its kind of an excuse. I wont use Carvana again. I like good customer Service and this wasn't it. The only bright lining here is that my daughter loves the car she got. More
by airsimple
Employees Worked With
Not sure
October 19, 2020
The car buying process wasn't so bad, but the aftermath has been awful. I opted to have Carvana take care of my registration, because who wouldn't go for skipping the hassle. Turns out it is 2.5 months lat has been awful. I opted to have Carvana take care of my registration, because who wouldn't go for skipping the hassle. Turns out it is 2.5 months later and it still isn't taken care of. I called and asked what the xxxx was going on and they told me that the third party they use to do title had shut down for Covid in March. I called in September after making my purchase in August. Well thanks guys, would have been nice if you had let me know that when I purchased the vehicle. I'd be happy to up change my rating if Carvana would actually reach out to me about the status and help get this sorted out. More
by kslbrowser
Employees Worked With
Don't remember
October 19, 2020
Super easy and so convenient. Any questions that I've had were promptly answered. Financing, seeing the car's true state online (including minor chips, etc.) helped me avoid any surprises. This is the first were promptly answered. Financing, seeing the car's true state online (including minor chips, etc.) helped me avoid any surprises. This is the first car I've ever bought because I wanted it as opposed to purchasing out of necessity due to a vehicle failing, and I'm so glad I went with Carvana! More
by legar612
Employees Worked With
I can't remember her name
October 19, 2020
It was easy, and fast. Charmaine, the person who dropped off the car, was wonderful. Very nice young woman. I haven't had any issues with the care and it's been more than 6 weeks off the car, was wonderful. Very nice young woman. I haven't had any issues with the care and it's been more than 6 weeks More
by Dwpeacock0424
Employees Worked With
Charmaine
October 19, 2020
Very satisfied with the service,it was quick and they kept their word and stood by it.I will probably never buy from a walk in dealership again kept their word and stood by it.I will probably never buy from a walk in dealership again More
by mwalk521
Employees Worked With
The reps and the person who delivered it
