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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

October 16, 2020

I've bought many a car, new and used. I never would have dreamed that buying a car on line could be so easy. I'm an old guy, very computer illiterate, and even I managed to figure most of it out, and what I More

by Dan Kerns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I wish I could remember. They were all great!
October 15, 2020

Great service. I was told touchless exchange which it was not. I loved the ease of shopping from home. Representatives always available. Follow up was great. More

by Girrlpreecha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
October 15, 2020

Carvana is a great way to purchase a used vehicle. Besides making the process simple and painless; they added some fun and entertainment value with the whole “vending machine” experience. If your some More

by Allen4crew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tori
October 15, 2020

I love my 2017 Jeep Compass has super low miles and it's a 6 spd, just what I was looking for! It was super easy, super fast and great people to work with and they gave me a great trade for my Jeep Renega More

by jodyp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake, Consuela, John, Eric and Kate
October 15, 2020

This is my second experience it was awsome. I loved my delivery driver. Very kind professional and very friendly. Great 2nd experience!! Air hugs again More

by m.treasure31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Kelly
October 15, 2020

This vehicle 2017 Camry xle is wrecked when delivered the driver acknowledges the damages front bumper fender popped out rear bumper wear paints driver filled claim it’s a hassled tripthey’ve claimed to fix More

by kenkhan35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lanae advocates driver
Oct 16, 2020 -

Carvana responded

Carvana prides itself on providing our customers an exceptional car buying experience coupled with high quality pre-owned vehicles. We are truly sorry that your vehicle arrived with more wear than anticipated. We know that many customers select to purchase from Carvana because of the convenience, and we want to be sure that convenience is lasting far past the 7-Day Money Back Guarantee, however it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100 day/4,189-mile limited warranty for an additional peace of mind, but we are very sorry for the frustration we have caused you. However, we are pleased to know that you were able to take advantage of our 7-Day Money Back Guarantee. You can always chat with us 24/7 if any questions arise. We are always looking for ways we can improve and your feedback will help us do just that.

October 15, 2020

I usually don't write reviews, but it this case I'm making an exception because of how easy and awesome Carvana is to deal with. The online process was easy, the car was delivered straight to my door, More

by Rhouston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
October 15, 2020

Carvana is the best! Very transparent and seamless process. By far the best experience I've had with purchasing a new car! I love my new ride.The Carvana symbol with the car and halo is the perfect wa More

by rajnibaby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenae D
October 15, 2020

Amazing customer service by not only the company itself, but the gentleman that delivered my car was wonderful! He noticed some issues with the car before he delivered it and they are being fixed at no cha More

by Rebecca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul
October 15, 2020

If I could give them 0 stars I would. Hands down the most unprofessional company I’ve ever worked with. The process was a nightmare. More

by juliakolker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Got tossed around to many different employees.
Dec 10, 2020 -

Carvana responded

We appreciate your feedback regarding the customer service you received. Teaching our Advocates how to communicate with empathy, passion, and understanding is essential to Carvana's core values. For us to hear about your experience, it truly saddened us that you did not have the ideal process we aim to provide to all customers. All of our calls are 100% recorded for quality assurance and we are always looking for ways we can improve. Your feedback will help us do just that. If you have any additional questions or concerns, please feel free to contact us at (800) 333-4554. Thank you for the insight you have provided to us and we hope this does not tarnish the enjoyment of your new ride.

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