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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

October 14, 2020

This is my 2nd time buying a car from Carvana and I’m so happy with their service! I am never buying a car from anyone else again! Thank you carvana! More

by carlsonkrysta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember
October 14, 2020

I was in the market for a different vehicle so I figured I would give Carvana a try. Not a fan of spending time at the dealership. I found the process to be easy and strait forward. Everything went pretty e More

by shane.cuvelier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
October 14, 2020

Not enough people to talk to to answer questions or resolve customers issues like registration if you trade in plus other problems with trade in . More

by AZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
Oct 15, 2020 -

Carvana responded

We appreciate the time taken to provide feedback on your Carvana experience. At Carvana our goal is to provide a seamless purchase process and it sounds like we have missed the mark regarding your experience. Being available for our customers is incredibly important to us and we are continuing to focus our efforts on improving our wait times. If you still have concerns and cannot get through to an advocate, the following resources are available to you: FAQs, chat with Sebastian, and for questions related to your registration and your 7-Day Money Back Guarantee, please review your Post Sale Dashboard. Thank you for the feedback as we are continuing to work on improving our wait times.

October 14, 2020

We did not enjoy the process at all. It was very "up in the air" all the way until the end. Once Carvana received the funds, they seemed no longer interested. We got mixed messages regarding the delivery o More

by ATR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Various
Oct 15, 2020 -

Carvana responded

Your feedback is incredibly valuable as Carvana is always looking to improve the customer experience. We know how excited our customers are to purchase a new vehicle, but when that vehicle is delayed it certainly hinders that experience. This is never our intent as we know how greatly our customers rely on their vehicles to arrive on time for their means of transportation and lifestyle. We are very sorry to have inconvenienced you. Although you experienced bumps along the way, we appreciate the patience you had with us.

October 14, 2020

Buying a car thru Carvana was the best car buying experience I’ve ever had. They gave me a great deal on my trade in, and the car I purchased was a great deal too. The delivery was seamless and the d More

by Brent O
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
October 13, 2020

It was excellent working with Carvana. They took my old car away and gave me my new one and I never had to step inside a dealership! Thanks. More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
October 13, 2020

The process was smooth and sweet, very kind staff who are always able to answer your questions and handle issues right away for you. The only negative I have found about carvana was when I Received the vehi More

by Someguey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brooke Runtas, Shannon Schmitt
October 13, 2020

I can’t emphasize how happy that we have been with the process. It’s the best experience ever purchasing a vehicle. I will recommend Carvana to my friends. More

by jhwalz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa
October 13, 2020

Carvana service is great everything is clear from the start till the end of the buying process. I would recommended to everyone I’m very please to say that it beats going to a regular dealer and dealing More

by ymendilu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
October 13, 2020

The best way to buy a car. I will not buy a car any other way but through carvana. I just can't describe how great this experience has been. Everything from vehicle description to customer service was top no More

by rvscorpion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember them all. Everyone was great.
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