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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

October 13, 2020

My experience from Carvana was a roller coaster, it was smooth finding the car picking out how much I would like to pay monthly and how much I would like to put down. When it came to the delivery process i More

by amandajulmis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dulce
October 12, 2020

The whole buying experience was effortless. It is the The whole buying experience was effortless. It is the best way to buy a car especially during these difficult times . We chose the vehicle we wan More

by Krm2527
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Many
October 12, 2020

I love the concept and overall I was satisfied. The 150 point checklist didn’t work for us. We had a bad key, burned out license light, dirty cabin filter and a scratched hood. More

by Bozzo.stephen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian the Bot
Oct 15, 2020 -

Carvana responded

Thank you for taking the time to share your feedback with us. Carvana aims to provide customers with an exceptional car-buying process paired with high-quality pre-owned vehicles. We are truly sorry that your vehicle arrived with more wear than anticipated. A-150 point inspection is conducted on every car to ensure that it meets our high standards, additionally, we do notate the 3-5 most prominent cosmetic blemishes that reflect the vehicle’s years on the road. It pains us to know that we let you down and did not meet your expectations. After reviewing your account, we see that our Post-Sale Team has provided the proper next steps. Our team of dedicated Advocates are always available to answer any of your questions, so please don’t hesitate to reach out via our chat service 24/7 or call in at (800) 333-4554. We hope you enjoy many years of adventures with your new ride.

October 12, 2020

I will never buy a car the traditional way again! Carvana made it very easy! Loved the experience. Didn’t even speak to a human until Amanda dropped off my car and picked up my trade in. Hassle free and amaz More

by Derek.catalano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda
October 12, 2020

Having bought at least 6 cars in my life. Buying through Carvana has been by far the easiest more hassle free way to buy a car. My total time from being preapproved to the car being dropped off at my house More

by dskfarnan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
October 12, 2020

I teach school, so I don't have all day to spend at a dealership. Carvana was a very smooth buying experience. I chose one car that I liked, but I wasn't in love with it. Turns out, the engine light c More

by gist001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CJ
October 12, 2020

Very nice to buy a car on line with no hassles. Good price and on time delivery. The model worked very good for pandemic too! More

by jpw1106
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda
October 12, 2020

Love the process. I had some problems with my first car. Carvana advocates were there to help me through swapping out my vehicle very easily More

by Corrinemumford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sabrea
October 12, 2020

Easiest, hassle free car purchase ever, And I have bought a lot of cars in my life ( 25+ ). Easily the best way to buy a car. More

by patrickgietzen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nany
October 12, 2020

I have purchased 2 vehicles from Carvana and I must say that bother experiences has been astonishing. Application process and pick up process was hassle free. What an amazing idea this was. Will most defin More

by choicediva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
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