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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
October 08, 2020
This was the easiest, hassle-free car transaction I’ve ever been a part of. I appreciate being communicated with through email and text vs phone calls. It was easy, straight forward and the car is perfect ever been a part of. I appreciate being communicated with through email and text vs phone calls. It was easy, straight forward and the car is perfect! I will never buy another used car any other way! I highly recommend!! Oh, and I double checked the deal we were getting with a friend who works at a dealership and they said they couldn’t beat it. So their prices are fair! Worth it 1000% More
by drmeows
Employees Worked With
Kate
October 08, 2020
Easy purchase, sure. However i have taken this car to the shop more times in almost 3 months than i did in 7 years with my last car. The car's AC did not work, one door did not open, engine shield missing, b shop more times in almost 3 months than i did in 7 years with my last car. The car's AC did not work, one door did not open, engine shield missing, back brakes needed to be replaced, acceleration not up to par due to some turbo piece thing, and my rear stabilizer is completely missing. If this car was not under warranty, i would have spent thousands on top of what i paid for the car. Mind you, its a 2016 hyundai. 150 point inspection was obviously not completed on my car. Its very frustrating. More
by sierrahillakers20@gmail.com
Employees Worked With
n/a
October 08, 2020
I was initially hesitant to purchase without seeing car. Carvana provided an accurate description and car arrived even nicer and cleaner than expected. Highly recommended Carvana provided an accurate description and car arrived even nicer and cleaner than expected. Highly recommended More
by GolfTDI
Employees Worked With
Brandon Mccoughlin
October 08, 2020
The actual buying experience with Carvana was very easy. Unfortunately trying to speak with a human is impossible. My car was delivered damaged and returned for repairs then I had to go to the Ontario sit Unfortunately trying to speak with a human is impossible. My car was delivered damaged and returned for repairs then I had to go to the Ontario site to pick it up. I was promised a $250 credit for doing that but never received it. I reached out the phone number that offered me the credit and she will not return my call. After having the car for 2 days the air bag light went on. I worked with SiverRock and they took care of all the costs of repairs however my car was in the shop for 5 day of the 7 day free trial. I tried to speak with any human at Carvana to extend the 7 day period and was told they could not do that via text. one would give me the courtesy of a reply via a phone conversation. So if you like dealing through text messages this is a good experience as long as everything goes smooth. My experience was not that smooth.. More
by robhoffman1
Employees Worked With
No one would give me their names
October 08, 2020
This is the 3rd car I have bought from Carvana and continue to be thoroughly satisfied with there service levels and overall business model. Pricing is always competitive and the amount I receive for continue to be thoroughly satisfied with there service levels and overall business model. Pricing is always competitive and the amount I receive for my trade-in was fair. More
by dennisbittner581
Employees Worked With
Don't remember
October 08, 2020
My experience with Carvana was terrible! I tried going online and you didn't have my bank listed so I had to contact an agent. I explained that I wanted to make a cash payment on the NX300 and it went do online and you didn't have my bank listed so I had to contact an agent. I explained that I wanted to make a cash payment on the NX300 and it went downhill from there. I didn't think that a cash transaction would be so difficult. It would have been better to go to Lexus dealer. The best part was finally getting my car which was late. Please train your people a little better. That would help. More
by dclumpkin
Employees Worked With
Elizabeth, Erica, Hayden, and Alexis
October 08, 2020
This was my first purchase of a vehicle via the online process. Carvana made the process very easy. The only difficult part is finding the vehicle you want. If you are looking for a specific vehicle (like process. Carvana made the process very easy. The only difficult part is finding the vehicle you want. If you are looking for a specific vehicle (like I was) Carvana is the best way to purchase said vehicle. More
by tejones
Employees Worked With
no one
October 08, 2020
I CAN'T STAND going to dealerships. The salesmen come at you like a pack of dogs on a 3 legged cat. Then you find something you want, and try to work a deal... IF you're lucky, you drive out with what you w you like a pack of dogs on a 3 legged cat. Then you find something you want, and try to work a deal... IF you're lucky, you drive out with what you wanted. After a good 3-5 hour ordeal. Decided to try Carvana, for the main reason of being sick and tired of the usual dealership bs. Can only say... OUTSTANDING. I've seen all sorts of different reviews from happy customers and the Karens of the world. MY personal experience thus far has been OUTSTANDING. BY FAR, the easiest and quickest car purchase, I have EVER experienced. I wouldn't hesitate to keep using Carvana. Highly recommend. More
by antfiore69
Employees Worked With
N/A
