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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
October 07, 2020
What a fun way to purchase a vehicle! Everything went smoothly and the communication was excellent. The car was . Professionally detailed and serviced . Very pleased! smoothly and the communication was excellent. The car was . Professionally detailed and serviced . Very pleased! More
by Mark H.
Employees Worked With
Michael
October 07, 2020
The car came as expected and the delivery process was very smooth. The trouble started after I had the car for a couple days. I had someone check out the tires and there is dry rot on 2 of the tires. very smooth. The trouble started after I had the car for a couple days. I had someone check out the tires and there is dry rot on 2 of the tires. The key fob also immediately indicated that it needed a new battery. Called into the call tree on day 3 of having the car to get these issues resolved. Waited on hold for 45 minutes to speak with someone. Got routed to SilverRock to submit a claim. Took it to a repair shop that SilverRock recommended to have it looked at. The shop submitted a claim. Had to return to the shop the next day so pictures could be taken. 3 days after that I'm told by SilverRock that no claim has been opened and they are not even considering how to make this right until I go back to the shop and they do all the submission steps again. Very disappointed in the overall customer experience. More
by kbracy
Employees Worked With
I've spoken with up to 6 people. I'm sorry, I did not get their names.
October 07, 2020
We had such a good experience with Carvana! They were very fair with our trade-in value, the car we were purchasing was exactly as expected, and the purchase process alone was second to none. The abilit very fair with our trade-in value, the car we were purchasing was exactly as expected, and the purchase process alone was second to none. The ability to work through 99% of the paperwork from home did wonders on the amount of time needed to actually get the vehicle from their vending machine. All agents we worked with were pleasant and knowledgeable, and I can’t imagine buying a car any other way going forward! More
by gkraynak
Employees Worked With
Tennah
October 07, 2020
This was by far the easiest experience I have ever had in car buying. The online site is easy to use and no hassle from lousy car sales people. Found the perfect car, paperwork was simple and no time consum car buying. The online site is easy to use and no hassle from lousy car sales people. Found the perfect car, paperwork was simple and no time consuming and again didn’t have to deal with pushy finance trying to make you purchase add on products. Quick and painless scheduling. Delivery was easy. The fact you have seven days to return if problems is convenient. I loved the purchase experience and would highly recommend to anyone looking. More
by LisaS
Employees Worked With
Connor Liedorff
October 07, 2020
I was pleased with the service but the car gave us SO much trouble. Three days after we got it it needed service. Then three weeks later it had to be TOWED to the Hyundai dealership. Better inspections a much trouble. Three days after we got it it needed service. Then three weeks later it had to be TOWED to the Hyundai dealership. Better inspections are needed! More
by librarylady87
Employees Worked With
David L
October 07, 2020
Awesome customer service! Carvana has their own financing so it makes the process super easy! Will be back! Good for 1st time buyers! Excellent experience so it makes the process super easy! Will be back! Good for 1st time buyers! Excellent experience More
by A Lewis
Employees Worked With
Charmaine
