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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

October 07, 2020

I was very pleased with how the purchase went. My only complaint was that I didn't know they hadn't received a copy of the check from my bank so they actually cancelled my purchase. I was able to get it More

by jaydelauren.laurenjayde
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Many employees
October 07, 2020

This was the "Best" experience of buying a car! Easy, no hassles or sales person driving you crazy! Very pleased and will purchase another car in the future! More

by Nicole G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelvin
October 07, 2020

This has been the best experience I've ever had purchasing a vehicle. I told them what I wanted, gave them a price range I could afford, and was presented with hundreds of vehicles to choose from. More

by Kevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I was so excited I can't remember the names.
October 06, 2020

I am over the moon happy!What a great hassle free and I am over the moon happy! What a great hassle free and personalized experience. I am recommending this option and your company to everyone I know!!! More

by SmH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember..
October 06, 2020

Thank you for the great deal. I am really enjoying the car. My next one will be from Carvana and I will recommend my friends to you guys also! More

by fuad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan and Kendall
October 06, 2020

This was the the best experience I ever had with buying a car. The staff was very knowledgeable and friendly, they answered all of my questions. More

by Keyweezie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry, I can’t remember but I know the person that recommended me Marchia Griffin.
October 06, 2020

I don’t like the lie of 8,297 mileage ‘0n the listing which sold me, but showed 16,900 miles when delivered. That’s internet bait and swich for you. More

by Jim Seale
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim, Mike’s
Oct 08, 2020 -

Carvana responded

Thank you for sharing your feedback with us. Carvana prides itself on our excellent customer service as well as providing transparency to all of our customers, so we are disheartened to hear this was not your experience. Overall, your experience does not reflect the convenience and ease that we hope to provide for every customer, and for that, we are truly sorry. After further review of your account it looks like you were able to get in contact with a member of our Post-Sale team to have your issue resolved. If you have any additional questions please reach out to us at (800) 333-4554, we will be more than happy to assist.

Oct 09, 2020 -

Jim Seale responded

Advocate Mike: I cannot register this 2017 Lexus ES until mileage is corrected, under state law. As I discovered and reported to you, Birmingham delivery driver Jim recorded the Maintenance mileages of 9,967 instead of the ODOMETER MILEAGE of 16,982. Please have this corrected ASAP and make adjustments @ $.10 per mile. - Jim Seale 205-903-6539.

October 06, 2020

We have had our new to us vehicle for one week now. The buying experience was super easy. Nothing beats buying a car while sitting on my couch. The photos were detailed enough to make me comfortable buying More

by Mrbowling300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah
October 05, 2020

I worked as a car sales representative a few months back, but I needed a car. So I decided to give carvana a try! So glad I did, I will never go back to buying cars the regular way ever again! I was able to More

by dashonda.deaver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theodore
October 05, 2020

The process was painless, fair and professional. I would use them again in a heartbeat. They did everything as promised and there were no surprises, which is always good. More

by kevinwhited
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
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