Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
10,128 Reviews of Carvana
October 05, 2020
This was a great experience. The purchase was very easy and we got a great car with great low mileage for an even better price. The communication Carvana has between its emails and texts keep you updated and we got a great car with great low mileage for an even better price. The communication Carvana has between its emails and texts keep you updated and informed during the whole process. More
by charsendel28
Employees Worked With
don't remember name
October 05, 2020
Lovely people, and if you don't have any issues, Carvana would be a nice option. But they hide behind their business plan. If something is wrong with the car, you have 7 days to return it, which is nice, bu would be a nice option. But they hide behind their business plan. If something is wrong with the car, you have 7 days to return it, which is nice, but means the burden of making sure EVERYTHING is ok goes to the customer. The car Carvana sent me a lower trim level than was advertised (and priced). This resulted in many hours waiting on hold to talk to their support, and then escalation. Their response was to just pick out something different and then call back to perform a swap. This resulted in a few more hours of waiting on hold. Given how much time I had wasted with them (on their mistake) I asked for the price to come down a bit. The service representative implied that this would happen and handed me off to another person... who then told me that they would give me nothing. After another round of escalation I managed to get $250 knocked off for my trouble. Then the replacement car was then delayed in delivery. This time their support managed to call me instead of vice versa, but still, another delay. Everyone I talked to was nice, but the experience left me with a VERY bad taste in my mouth. More
by LadyNikon
Employees Worked With
Amanda, Maria, Diana, Anthony, Chantelle, Emily
October 05, 2020
Delay, Delay, Delay, if you like Delays Carvana is the car place for you. The Delays had nothing to do with Covid-19. The most recent delay I am experiencing is for $250 promised to me because the first t car place for you. The Delays had nothing to do with Covid-19. The most recent delay I am experiencing is for $250 promised to me because the first time the car was to be delivered they called the day of, stating the car was filthy and had to be detailed. The second delay was to fix the gas compartment, but they called the day before the car was to be delivered. I recently called to see when they would be sending the $250 delay incentive as it has almost been 30 days and they reported I would receive it after the seven day purchase period. The representive I spoke to about when I would receive the incentive stated they were trying to be consistent with the delays and that's why I had not received it yet. EVERYTIME I call they tell me something different. So they are obliviously proud of making you wait. The car I purchased, I like thus far but there is a breakdown in communication during the initial purchase and doing what they say thier going to do. Except for the most recent interaction post purchase, all contact with customer service was great. The person who finally delivered the vehicle was very professsional. More
by Lsimmons31
Employees Worked With
Seth
October 04, 2020
Great experience! Was in and out in 30 minutes, everyone was super helpful and organized. Car is in perfect condition even better than was described. Would recommend for anyone looking for a used car. was super helpful and organized. Car is in perfect condition even better than was described. Would recommend for anyone looking for a used car. More
by AmandaS
Employees Worked With
Sarah
October 04, 2020
The process went smoothly and had no major issues with it. The two guys who delivered the vehicle were helpful and informative about things, and very easy to communicate with. Even got it at an earlier ti it. The two guys who delivered the vehicle were helpful and informative about things, and very easy to communicate with. Even got it at an earlier time than I expected, and was informed about the earlier option beforehand. Only had the vehicle for a week but it was very clean, looked as good as expected, and has been handling well. Thank this site kindly for helping me wrap up a search I have been trying to finish for months now. More
by Michael
Employees Worked With
Sadly cannot recall.
October 04, 2020
Finding a car and starting the process was very easy, but after that there was countless problems. After completing the documents, it took 4 weeks for the car to actually get to me. I tried to be patient, bu after that there was countless problems. After completing the documents, it took 4 weeks for the car to actually get to me. I tried to be patient, but upon my first phone call I learned the car needed repairs, after waiting two weeks thinking the car was on the way to me. I waited another week and a half before calling again and was told that the car was still being repaired, but 3 hours later was told the car had shipped out, which seemed a little suspicious. The system seemed very flawed and I wasn't kept up-to-date on what was going on. Everyone I talked to over the phone was very nice, but it took 2-3 hours to reach a real person from customer service. I don't think I will go through this process again with Carvana when I need a new car. More
by tannahtede
Employees Worked With
Not sure
October 04, 2020
Absolutely surprised to have made my purchase via Carvana. The Selection of vehicles was outstanding. Price for the vehicle was in line if not a few bucks less and OVERALL considering there was NO BS Carvana. The Selection of vehicles was outstanding. Price for the vehicle was in line if not a few bucks less and OVERALL considering there was NO BS, to me, the price was outstanding. The time and hassle I saved myself was worth the few dollars I might have saved. I am highly recommending Carvana as a car purchasing option. More
by Halloweenguy
Employees Worked With
Jim (via the phone twice) and Jamie on delivery
October 04, 2020
I will never buy a car any other way!! They made it so easy, with having 2 toddlers sitting at a dealership all day is not fun at all!! I actually bought 1 car and returned it for a newer model they just easy, with having 2 toddlers sitting at a dealership all day is not fun at all!! I actually bought 1 car and returned it for a newer model they just got in, there were a couple bumps in the road but the staff at Carvana made it right anyway they could!!! I love my new Durango!! The only thing i would change is that you should have 1 person help you threw it all i had over 5 people! More
by Jolene W
Employees Worked With
I worked with a bunch
October 04, 2020
When the vehicle first arrived, I was worried because the brakes were in questionable condition and brakes arent usually covered under the warranty. After talking to the deliveryman, he helped set up a warra brakes were in questionable condition and brakes arent usually covered under the warranty. After talking to the deliveryman, he helped set up a warranty guarantee that allowed me to have the brakes fully repaired and replaced free of charge. Carvana stands behind their cars. I’m very confident in my purchase now! More
by Goosetongue
Employees Worked With
Justin Barnett
October 04, 2020
The absolute best way to buy a car!! The process was seamless, simple and flawless. No pressure, no gimmicks and my car was perfect!! This is the future of car buying! seamless, simple and flawless. No pressure, no gimmicks and my car was perfect!! This is the future of car buying! More
by christylholland78
Employees Worked With
Joshua
