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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
October 03, 2020
I went to 2 dealers (waist of my time) and than just checked out Carvana and it was the easiest and smoothest transaction I have ever had buying a car. And I love love love my new car. checked out Carvana and it was the easiest and smoothest transaction I have ever had buying a car. And I love love love my new car. More
by tammy14will
Employees Worked With
Roman
October 03, 2020
The check engine light came on day 8 so I couldn’t return the car. It took almost a week in which no one reached out to me with updates, questions, or anything and multiple (unhelpful) phone calls to SilverR the car. It took almost a week in which no one reached out to me with updates, questions, or anything and multiple (unhelpful) phone calls to SilverRock before my car was fixed. It’s now been 3 weeks since my trade-in/purchase and the loan for my trade still is not paid off, despite several phone calls where I was assured it would be processed “the next day.” I got this same answer even when I contacted them a couple of days apart so who knows when it will resolved. I’ve had to make another payment on the loan for my trade-in because of their error. The sale itself was fine, but the post-sale customer service is terrible. They don’t provide any helpful information or updates regarding the status of any of the things they’re supposed to be handling. Not sure how long it would have taken them to realize that they had not correctly processed my trade-in. Now I’m just hoping my trade gets paid off before I owe yet another monthly payment. I’ve had excessive (hours) hold times every time I call. Unfortunately, the front-line customer service representatives don’t seem to be empowered to actually solve problems and I end up having to wait to be transferred or just don’t get any additional information. This situation is still not resolved. I have to work during the day and do not want to spend all my time calling Carvana to make sure they’ve done their jobs too. I understand that we are all dealing with a pandemic; however, if the company is going to continue to accept trades, they need to make sure they are sending payoffs and processing title work in a timely manner. If you don’t have a trade-in, don’t have any problems or questions, or just have unlimited time to sit on hold, then it’s a great process. 5 stars for the sale and delivery which was a very easy process, 0 stars for follow-up service or actually doing the work to make sure it’s an overall positive experience. More
by Trade-in still not paid off
Employees Worked With
Sales, delivery, post-sale
October 03, 2020
Great buying experience! I would recommend it to anybody. The delivery service was great, the used car that I bought was looking and smelling like new, the representation of the car in the website was ac The delivery service was great, the used car that I bought was looking and smelling like new, the representation of the car in the website was accurate. The finance rate of Carvana was really low, and I can manage my loan on the same app! The only minor complaint I can say is that the used car that I bought didn’t included the owners manual. More
by Hernan
Employees Worked With
Bruce
October 03, 2020
You guys are wonderful. This was my second purchase with Carvana. My sister recently purchased from Carvana and my niece purchased in July. Keep up the great work! Carvana. My sister recently purchased from Carvana and my niece purchased in July. Keep up the great work! More
by Lissette409
Employees Worked With
Lisa
October 03, 2020
I really like my new car, I traded it in. A few things I was really disappointed about. The car I traded in, I cleaned it up and down inside and out. I really payed attention to detail. The car I got, was f was really disappointed about. The car I traded in, I cleaned it up and down inside and out. I really payed attention to detail. The car I got, was frankly disgusting as far as cleanliness goes. It was not detailed, dog hair everywhere, even in the shifting stick there was goo and dog hair. Sand, this vehicle is not from Colorado, where I live. There is so much sand. I spent two hours vacuuming, and I still have not gotten all the dog hair/ sand out. It was gross to find someone else's hair, sand, and food in cracks. I really feel like carvana should pay to have the inside of my vehicle detailed. If you looked inside the car, it would look fine to you, but really looking at the carpet, in the crevices of the seats and under the carpets and in the shifting gear, disgusting. Other than that, I love my car. It's only been a few weeks. Also, my trade in is still not payed off.......if my car was as clean as the car I traded in, you would have received a 4 stars, but instead, I received a gross interior. One star for the hair, sand, and food in my car More
by greenrain29
Employees Worked With
Not sure
October 03, 2020
"The new way to buy a car" was an amazing experience. I'll never go to a dealership lot again. The purchase online was simple and easy. I had one small problem on the website that customer support fixed I'll never go to a dealership lot again. The purchase online was simple and easy. I had one small problem on the website that customer support fixed quickly and the delivery was right on time. The delivery person, Forest, was professional, courteous, and very helpful. All around great experience. More
by David
Employees Worked With
Forest, Kate
October 03, 2020
The process was very easy and fast; much better than sitting at a dealership for hours on end. The delivery was very convenient and quick. The only issue I had was the tonneau cover that was displayed i sitting at a dealership for hours on end. The delivery was very convenient and quick. The only issue I had was the tonneau cover that was displayed in the photos when I bought it was shredded and broken when it was delivered. The delivery guy said - yea, my manager said we can't do anything about that since it's a wear item. With zero effort to make it right, that seems like an easy cop-out. More
by coloradomotoguy
Employees Worked With
Don't remember.
October 03, 2020
I had a great experience purchasing my car from Carvana. The process was quick and easy, everyone I spoke with was professional, they gave me constant updates and feedback. I love my car and I would most c The process was quick and easy, everyone I spoke with was professional, they gave me constant updates and feedback. I love my car and I would most certainly recommend anyone to try Carvana, you won’t be disappointed. More
by camille.diaz32
Employees Worked With
Winston
October 03, 2020
This was easiest, smoothest car buying process EVER. Everything went flawlessly. Car came in just a few days, test drove it, paperwork signed in 5 minutes, and the car was ours! The website is great and Everything went flawlessly. Car came in just a few days, test drove it, paperwork signed in 5 minutes, and the car was ours! The website is great and Carvana is not ashamed to show every little imperfection in their pictures. So I thought. My one complaint with the whole ordeal stems from a cosmetic flaw that was not in the pictures: the leather boot on the e-brake had a rip in it. For cosmetic flaws, this one is a bit of an eye sore and was almost a deal breaker. The fact that it wasn't in the pictures almost gave me a different opinion on Carvana, especially since they seemed so adamant about showing all the flaws. Since this was a pretty big tear I can't help but wonder if leaving that picture out was intentional. But it's just cosmetic and everything else with the car was perfect, so we decided to keep it. And FYI, they don't detail their cars since they're not an actual "dealership" so it will need a good bath and vacuum when you get it! All that aside, I will still use Carvana for any future purchases for used vehicles because everything else was so effortless and flawless! More
by kb_611
Employees Worked With
Carvana, Eric delivered car
