Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
10,128 Reviews of Carvana
October 03, 2020
Second car we bought from Carvana. First one was perfect, second one arrive not very clean and with several mechanical issues. Had to spend four days running into dealerships and getting the wheel bearings c second one arrive not very clean and with several mechanical issues. Had to spend four days running into dealerships and getting the wheel bearings changed, stop/starter battery changed, front spring plate changed..... a little disappointing, considering that there is a 150 point inspection, but very obviously nobody test drove the car (I could hear the wheel bearings in 2 min driving it). The Jeep Dealer in Paramus was wonderful, extremely friendly and helpful, kept me updated and did a great job fixing things. Thank you to Ralph who helped us!! Anyway, we like the car, we cleaned it ourselves again, had everything sorted out under the warranty, and now it drives just perfect. More
by Michael B
Employees Worked With
Ralph Russo At the Jeep Garage in Paramus on Route4 west...excellent individual
October 03, 2020
Very bad car arrived dirty was not cleaned or inspected car had a open recall and a lot of problems the buying process was a never ending process of paper work because you really can’t talk to a real pers car had a open recall and a lot of problems the buying process was a never ending process of paper work because you really can’t talk to a real person More
by Mikeperrymac123
Employees Worked With
Don’t know
October 03, 2020
A very pleasant experience. From pre-booking to delivery. Friendly rep. Good customer service on the phone. Sufficient car details on website. Delivered on time. Car very clean and rides as described. Friendly rep. Good customer service on the phone. Sufficient car details on website. Delivered on time. Car very clean and rides as described. More
by keshavgorur1313
Employees Worked With
NA
October 03, 2020
Absolutely THE WORST EXPERIENCE EVER!!!! Would never ever recommend carvana. I tell everyone to avoid them! It took over a month from start of process before I said forget it. I fell through every crack poss recommend carvana. I tell everyone to avoid them! It took over a month from start of process before I said forget it. I fell through every crack possible. Minimal communication. Eventually I had to say enough is enough and I canceled the order. I will never use an online car buying service. The way the system works is HORRIBLE! It needs to be like buying a car at a dealership. You deal with 1 person so you can’t fall through all the cracks like I did. No one knew what was going on. I never heard from a driver of the truck no matter how many times I asked. ABSOLUTELY WOULD NOT RECOMMEND CARVANA. THEY SHOULD BE ASHAMED TO CALL THEMSELVES A WONDERFUL COMPANY! They don’t deserve the 1 star I had to give to submit this review! More
by a.walter92@yahoo.com
Employees Worked With
Too many to list! Managers, financial, sales
October 03, 2020
Overall very happy with Carvana! Some of their 150 point inspection points were missed, but I took it to Ford and they fixed everything and Carvana paid. I would do business with them again and have alread inspection points were missed, but I took it to Ford and they fixed everything and Carvana paid. I would do business with them again and have already recommended them to a family member. More
by thatsallfolks88
Employees Worked With
Nathan and Steven.
October 02, 2020
Just an extraordinarily bad experience when paying cash. It is never clear what they actually need and why. They sent a series of erroneous texts. I bought the vehicle overnight and they sent a text at 8:5 It is never clear what they actually need and why. They sent a series of erroneous texts. I bought the vehicle overnight and they sent a text at 8:52 AM the next morning saying that If I didn’t send proof of insurance by 9 AM then the car would be resold to someone else. It was like a comedy it was so bad. I would rather spend three hours at a dealership. It was that bad. More
by jwpyle
Employees Worked With
Impossible to know
October 02, 2020
Very easy process, however wax job was not professional. The car was clean otherwise. The main problem I had was when I tried calling and had a 2 hour wait. The car was clean otherwise. The main problem I had was when I tried calling and had a 2 hour wait. More
by Sandi
Employees Worked With
Jerry
October 02, 2020
Would recommend carvana to anyone. They work with you and go that extra mile to help. They had no problem answering even the stupid questions. The driver who delivered the car was nice and friendly. The whol go that extra mile to help. They had no problem answering even the stupid questions. The driver who delivered the car was nice and friendly. The whole team at carvana was not only professional but friendly and had a sense of humor too. Thank you More
by Kellie
Employees Worked With
Feel bad dont remember who I worked with
