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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

September 30, 2020

First, this experience went way smoother than anticipated. Each delivery person was super friendly and helpful. The experience as a whole was enjoyable. The only negative was the first car I pi More

by cyarghn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jane doe
September 30, 2020

Carvana was the best car buying experience my husband and I have ever had! From the ease of the web site to finding the right car to meet our needs, the quick and fair offer for our trade in, the financing More

by michael.banker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Had a great phone contact and scheduler , plus our delivery person was wonderful but don’t have their names unfortunately
September 30, 2020

Easy to deal with and state of the art of online buying process! Delivery people are A++ The swap process could not be easier and stress free. The only issue I had was my first choice when it was deliver More

by Moparman72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not remember
September 30, 2020

Carvana delayed my delivery a week. The car also came with paint damage that I need to get repaired through Silver Rock. I tried to purchase a different car through Carvana before this one, but it came w More

by lsaunders
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John
Oct 01, 2020 -

Carvana responded

Thank you for taking the time to share your feedback with us. Carvana aims to provide customers with an exceptional car-buying experience coupled with high-quality pre-owned vehicles. We are truly sorry that your vehicle arrived with more wear than anticipated. A-150 point inspection is completed on every car to ensure that it meets our high standards and we do notate the 3-5 most prominent cosmetic blemishes that reflect the vehicle’s years on the road. It pains us to know that we let you down and did not meet your expectations. Here at Carvana, we know how valuable your time is and we are sorry we made you wait. Being available for our customers is incredibly important to us and we are continuing to focus our efforts on improving our wait times. Thank you so much for your patience and understanding while we worked collaboratively with you to achieve a resolution path for your concerns.

September 30, 2020

The service was great. The car was in even better shape than I was anticipating. They also found that the timing chain was a little lose before delivery and had it completely fixed before it got to me. I a More

by iannhhatla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't really remember the names. Sry
September 30, 2020

Unbelievable job. Fell in love with my 2014 Mazda3 as soon as it was delivered. The Carvana representative was clear about my next steps and the 7-day return period upon delivery. Throughout the bu More

by Andrew B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
September 30, 2020

Buying a used car will bring situations where needs to be address from both sides. Carvana and Silver rock exceed my expectations, excellent customer service and warranty satisfaction. More

by Odair
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carvana and Silver Rock customer service.
September 30, 2020

I purchased a Toyota last year from Toyota dealer was there all day and wasn't happy with my purchase. decided to give carvana a shot this time and I will never buy a car another way again. no pressure More

by mga1023
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
really don't remember but everyone was nice
September 30, 2020

Driving out with a vehicle is a bit more difficult than expected. At a regular dealership, one can drive out that same day with temp insurance, with Carvana you have to jump through hoops. More

by ambig81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler
Oct 01, 2020 -

Carvana responded

Creating a great car buying process is our top priority and that includes helping our customers find the best financial terms that meet their lifestyle. Every customer's terms are based on a variety of factors including, vehicle price, annual income, credit history as well as other non-credit related data sources. We understand the importance of flexibility and the ability to shop around for the offers. At Carvana, you have the ability to utilize third party financing, purchase with cash, or choose Carvana’s financing terms. We recognize that everyone’s situation is different and apologize if our verification process lacked timeliness and communication. Our goal is to use our customers' feedback to continue to improve our verification process. Unfortunately we are unable to locate your account with the information provided, if you are in need of assistance please don’t hesitate to reach out.

September 30, 2020

I found the the process to be extremely easy to navigate and the service highly professional. I would highly recommend Carvana to all my friends and family. More

by mout24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Subastian
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