Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
10,128 Reviews of Carvana
September 29, 2020
everyone could not have been more professional.the people at carvana made it a pleasure to do business.if anyone is looking to buy a care then i reccommend checking with carvanna first. at carvana made it a pleasure to do business.if anyone is looking to buy a care then i reccommend checking with carvanna first. More
by jmdbus
Employees Worked With
jacob
September 29, 2020
Everything went pretty smoothly! Kept in contact with me to let me know how the process was going! Everything was easy, out in the open and explained completely! If I had any questions they were answered en to let me know how the process was going! Everything was easy, out in the open and explained completely! If I had any questions they were answered entirely! So far I’m loving my new vehicle and how easy the process was! More
by Rachaelclaypool
Employees Worked With
Not sure
September 29, 2020
Great customer service! Thorough and efficient in getting paperwork completed. The young woman who delivered my car to me was excellent. I love my car! Thank you Carvana. getting paperwork completed. The young woman who delivered my car to me was excellent. I love my car! Thank you Carvana. More
by CJ
Employees Worked With
Unfortunately I forgot their names.
September 29, 2020
I don't know why anyone would go to a dealer again. This was the easiest thing I've ever experienced. Truck I bought is exactly what I wanted and more. It arrived right on time, keys in my hand within min was the easiest thing I've ever experienced. Truck I bought is exactly what I wanted and more. It arrived right on time, keys in my hand within minutes, and like brand new. Delivery driver was professional and courteous. He explained everything and answered all my questions. I couldn't be more pleased. More
by atouchagray
Employees Worked With
Chris
September 29, 2020
I would highly recommend Carvana! They were very informative and prompt will all and any questions we had! Very professional and nice! I absolutely love my BMW! informative and prompt will all and any questions we had! Very professional and nice! I absolutely love my BMW! More
by arwenewillis
Employees Worked With
Josh Ellis
September 29, 2020
This was the best buying experience I've ever had. Will definitely do it again. Staff was so awesome to work with and they were helpful with my purchase. definitely do it again. Staff was so awesome to work with and they were helpful with my purchase. More
by Jennd0104
Employees Worked With
kansas location
September 29, 2020
The initial part of the process (buying and delivery of the vehicle) was flawless. The next portion of the process needs some work. I have been waiting on an update on my vehicle registration for 9 days wi the vehicle) was flawless. The next portion of the process needs some work. I have been waiting on an update on my vehicle registration for 9 days with no change in the message "paperwork received." I have checked with an advocate that gave me the same information I have already gleaned. Her suggestion was to call again a week before my temporary tag expires. This is your responsibility! I have paid all fees and taxes and all my paperwork is in order according to your website. Is it too much to ask to get an occasional update on the PostSaleDashboard as promised? This is very frustrating. More
by rickmcghee
Employees Worked With
Bart
September 29, 2020
Would definitely recommend Carvana. Everything went fine. Customer service is great. The car looked just like the pictures. I was kept up to date with everything. Customer service is great. The car looked just like the pictures. I was kept up to date with everything. More
by ppkn
Employees Worked With
Chile
September 29, 2020
At the time of delivery identified cosmetic issues, even they provided exception for repair, none of the SilverRock preferred facilities can fix it, only Hyundai service center can fix it. Carvana didn't m they provided exception for repair, none of the SilverRock preferred facilities can fix it, only Hyundai service center can fix it. Carvana didn't mention about these issues in their Ad. More
by KM
Employees Worked With
Doesn't remember
September 29, 2020
I understand it's a used car and some items will not be perfect. However, I do expect my car to drive straight and brake properly. My two issues were: 1) Availability of a customer service rep. Someone perfect. However, I do expect my car to drive straight and brake properly. My two issues were: 1) Availability of a customer service rep. Someone should be available to help your actual customers in a quicker time frame than 90 minutes. Or specifically on the evening of 9/23, quicker than 16 hours. 2) Don't advertise the cars go through a 150 point inspection when at least 5 of the 150 aren't passing. #24- Tires- Condition/Wear/Pattern- Still not resolved. #25- Tires- check for uneven wear- Still not resolved. #109- Straight-line Stability/Pull- Resolved thanks to repair shop #2. #110- Steering Wheel Alignment- Resolved thanks to repair shop #1. #36- Brake Rotor Thickness- Front 2 repaired with shop #2. #108- Vibration/Drivetrain- Resolved thanks to repair shop #2. Picking out a vehicle and initiating the deal/trade is the easy part. What is difficult is getting a customer service rep on the phone. In multiple instances, I needed someone on Carvana's side of this deal and was unable to reach them in a timely manner. Once I was at the bank with my loan officer finalizing the loan. I had to leave and go back, because the wait time to speak with a customer service rep was over 90 minutes. Even after I got someone, he sent me someone else's sales contract!!! After all financing was in place, a rollback showed up and dropped off my new car. Then comes the headache. The new car was in dire need of an alignment and it's front brakes to be looked at, the front tires also showed abnormal signs of wear due to the car being out of alignment. I mentioned this on my quick test drive at drop off. Carvana rep said, this was no big deal, use the warranty company and they'll get it fixed for you with no problems! Immediately looked into warranty. To avoid a $50 deductible, you must go to an 'in network' repair shop. Carvana also gives you 7 days to decide to keep the car or return it, hassel free. I wanted to get it to a repair shop before my 7 days were up. After calling multiple shops, there were no appointments in my area in the next 7 days. I was only able to "get worked in." So I arrived at a local repair shop at 7:30. I stayed there for the next 4 hours. When I left, the brakes were worse than when I brought it in. As I only had a few days left on my 'hassel free return' and the car still wasn't fixed... I tried to call Carvana that evening and my wait time was always greater than 30 minutes. 16 Hours later, I had yet to hear from a customer service rep. I ended up making another appointment at a repair shop and got everything squared away, besides the abnormal wear and tear on the tires. More
by dara.griffin
Employees Worked With
Jason was AMAZING! 10/10 Stars would recommend again. Alyssa was great, Kurt was lackluster.
