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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
September 25, 2020
I never thought I could purchase a vehicle with 0 stress but I I have now learned that it is possible. I never want to purchase another vehicle anywhere else ever again. It was so easy and pressure free and but I I have now learned that it is possible. I never want to purchase another vehicle anywhere else ever again. It was so easy and pressure free and I loved having the option of a 7 day trial. I’m in love with my car so I knew immediately I’m keeping it, but it was a comfort knowing that the option was there. More
by Bjudge8282
Employees Worked With
My delivery driver Chris was great
September 25, 2020
Everything great until trying to get an unmatched tire replaced under warranty service at Pep Boys! A total hassle as far as getting it approved!!! replaced under warranty service at Pep Boys! A total hassle as far as getting it approved!!! More
by Martin
Employees Worked With
Tow driver was excellant!!!
September 25, 2020
This was an amazingly easy process! From the beginning to the end. Finding the right car was easy, I got a good solid offer for my trade in, and between the computer and the app, the transaction literall to the end. Finding the right car was easy, I got a good solid offer for my trade in, and between the computer and the app, the transaction literally took me less than 20 min. The communication was steady, and the one little blip in the process resulted in an immediate text from someone who identified themselves as "a real person". Pick up and delivery was friendly, on time, touchless and I felt completely safe. What a GREAT car buying experience. I am telling everyone I know. :) More
by happybuyer
Employees Worked With
Blaine, Brandon, and Sebastian (who I think was a computer :))
September 24, 2020
Solid experience- great service whenever someone was needed - even when going through a different bank. I would use again for future purchases and recommend to friends. needed - even when going through a different bank. I would use again for future purchases and recommend to friends. More
by thomasjmccormick
Employees Worked With
All
September 24, 2020
The purchase of my new vehicle has been wonderful. The SUV looked just as pictured, rode smoothly, and has no mechanical issues thus far. However, the trade in and payoff process for my previous vehic SUV looked just as pictured, rode smoothly, and has no mechanical issues thus far. However, the trade in and payoff process for my previous vehicle has been HORRIFIC. I called in two weeks after my credit union mailed the check to inquire about the payoff of my vehicle. I was on hold for 20 mins and the rep asked to call me back. When he called back, I was informed the vehicle was located in one of the vending machines at the drop off site. They had no idea how it ended up there. I was advised to allow a week and a half for the vehicle to be inspected and the check mailed to my finance company. Two weeks later, no payoff, and I receive an email stating the Power of Attorney form was lost in transit. They stated they would email another one. Three days later- no email. I am forced to make a car payment on a vehicle I no longer own, to avoid a credit reporting issue, as a result of the incompetent handling of this process. I am livid. I have already discouraged two individuals from trading their car. It’s not worth the hassle. More
by nancygillespie01
Employees Worked With
Kristiana
September 24, 2020
By far, the worst experience I have had in purchasing a car. Customer service wait time is close to 2 hours and never received call backs when promised. Car delivered with major cosmetic issues that were car. Customer service wait time is close to 2 hours and never received call backs when promised. Car delivered with major cosmetic issues that were not listed on the website. More
by robyn2676
Employees Worked With
Ryan, and about 10 more
September 24, 2020
My only issue is that the car came with some imperfections that were not listed and the tire pressure light remains on even though the tires have the correct pressure imperfections that were not listed and the tire pressure light remains on even though the tires have the correct pressure More
by nperpie
Employees Worked With
Don’t know
