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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
September 24, 2020
My only complaint was having to buy a new insurance policy because my current policy renewed earlier than 60 days from purchase. Looks like that is a NC requirement. My rep was great and never complai policy because my current policy renewed earlier than 60 days from purchase. Looks like that is a NC requirement. My rep was great and never complained once even though he was out in the pouring rain dropping off my car, which was a pictured. More
by mmitchell9823
Employees Worked With
Adam8
September 24, 2020
It was by far the worse car buying experience I have ever had. The only thing that made it good was the last customer service Representative who was the only one that took time out and made me another appoin had. The only thing that made it good was the last customer service Representative who was the only one that took time out and made me another appointment the next day to get my car to me . The supervisor I spoke with that same day was rude and told me that I wouldn’t be able to receive my car sooner. She told me basically that I couldn’t read and that I Misinterpreted the information that I was texted. She didn’t take the time out to help me. If it wasn’t for me and how Persistent I am I wouldn’t have gotten my car sooner. I was stuck with paying almost $400 in rental car fees due to poor customer service. once I got my car it was dirty and there were no tints on the car like it said it was supposed to be. I am not writing half of what went wrong. More
by Lanikaj
Employees Worked With
Christina was the supervisor
September 24, 2020
Loved the car. There was a small dent on the edge of the hood that was not shown online. It was on the edge and the paint was cracked and had the beginnings of rust. I pointed it out to the Carvana guy and hood that was not shown online. It was on the edge and the paint was cracked and had the beginnings of rust. I pointed it out to the Carvana guy and he acknowledged it, took a couple photos and said I would be contacted within 48hrs to make good. Never heard back. I could have returned the car within the week but liked the car otherwise. Had the repair done myself. It only cost $375. But not hearing back from Carvana as promised felt a little like typical car dealership games. I couldn’t find a number to reach the Oak Brook Il store so I gave in, kept the car and remedied myself. To bad because otherwise the experience was pretty pain free. Just something they could have been more upfront on. More
by fogfocus
Employees Worked With
Didn’t get names
September 24, 2020
From start to finish, everything went well. My car arrived early and the driver was very informative and friendly. I will definitely use the site again. arrived early and the driver was very informative and friendly. I will definitely use the site again. More
by Candysue2018
Employees Worked With
Dan
September 24, 2020
First time buying form carvana and it has been a great experience,they are very helpful,great customer service and vehicle is as described and promt delivery of my vehicle. experience,they are very helpful,great customer service and vehicle is as described and promt delivery of my vehicle. More
by khamphath.1215
Employees Worked With
Don't remember names
September 23, 2020
My first order, I unknowingly canceled my order by reviewing my order but not changing anything. My second order the starter of the vehicle I wanted malfunctioned so it had to be sent back. My th reviewing my order but not changing anything. My second order the starter of the vehicle I wanted malfunctioned so it had to be sent back. My third and last order the paperwork they sent with the delivery driver was wrong. What's worse the vehicle reeks of smoke from cigarettes and has caused me a severe dry cough (during this pandemic). More
by Donny
Employees Worked With
Emily
September 23, 2020
My entire experience with Carvana has been outstanding. Finding the right car was easy. The price was fair. The buying experience was seamelsss . Picking up the vehicle was super cool from the vendin Finding the right car was easy. The price was fair. The buying experience was seamelsss . Picking up the vehicle was super cool from the vending machine. The Carvana advocates were Covid conscience too. I did have an issue with windshield and Carvana fixed it. I also received a $50 check since the tank was not full when I picked up the vehicle. I am waiting in my registration as they processed a plate transfer for me. Expecting that in the mail. Everytime I had a question the advocates answered them in a timely fashion. The response wasn’t always immediate because I chose to use the text feature rather than calling and that was just fine. All in all I enjoyed my experience. No pressure or hassle from a dealership sales person. Easy peasy and a great car to boot! Will buy again from Carvana! More
by wtppat26
Employees Worked With
Rachel
September 23, 2020
This is the 2nd vehicle I have purchased using Carvana. Carvana will continue to get my business when I am in the market for a used vehicle. I love the no hassle, prices are good to great, condition of car Carvana will continue to get my business when I am in the market for a used vehicle. I love the no hassle, prices are good to great, condition of cars have been accurate as described online, and the customer service is phenomenal! This is by far the easiest way to purchase a vehicle. Thank you Carvana! More
by Max.gross5
Employees Worked With
N/A
September 23, 2020
Great experience, stress free, easy, No dealership salesman games,Truck showed up on time great price, my truck had a few small Issues that were taken care right away free of charge! The only thing I salesman games,Truck showed up on time great price, my truck had a few small Issues that were taken care right away free of charge! The only thing I could say that the on hold times when calling Carvana or Silverrock were very long but besides that it was great I would highly recommended More
by adibartolo58
Employees Worked With
Sorry can’t remember
