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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

September 23, 2020

the buying and delivery services were great. Staff was professional and courteous. They just were not very thorough when prepping the vehicle. Mine came with what i thought was a utilitrac system but th More

by tmilsaps1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
carma
September 23, 2020

I bought a car with Carvana a month and a half ago and it already broke (damaged intake manifold). Very disappointing. They are supposed to run a mechanical inspection. Did not notice the damage? Now I will More

by abersek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None in particular
Sep 25, 2020 -

Carvana responded

Carvana prides itself on providing our customers an exceptional car-buying experience coupled with high-quality pre-owned vehicles. We know that many customers select to purchase from Carvana because of the convenience, and we want to be sure that convenience is lasting far past the 7-Day Money-Back Guarantee, however, it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100-day/4,189 mile warranty for an additional piece of mind, but we are very sorry for the frustration we have caused you. Based on the information provided, we are unable to locate your account. We recommend getting in Contact with Silverrock, the warranty provider to help resolve your concerns. You can always chat with us 24/7 or call us at (800) 333-4554 if any questions arise. We appreciate the feedback you have provided us as we are always looking to improve the customer experience.

Oct 01, 2020 -

abersek responded

I have found the chat to be practically useless (the bot is really bad at answering unexpected questions). And when I tried to call to give feedback but the waiting times are longer than 30 min! And finally, hard to believe, there is no accessible email address to get in touch. It's like you guys wanted to make it difficult for customers to get in touch, that is AFTER we already bought. Very disappointed with the experience and post-sale customer service.

September 23, 2020

I am impressed. I haven’t enjoyed buying vehicles. I even have sold them at one point. This was smooth and a decent deal as well. The times they are a changing. More

by Capt. Dap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
September 23, 2020

The overall process was good. But I had way too many issues with the vehicle, as far as what was deemed a “cosmetic issue” and was delayed multiple times. More

by JustaRegularGuy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None
Sep 25, 2020 -

Carvana responded

Your feedback is incredibly valuable as Carvana is always looking to improve the customer experience. We know how excited our customers are to purchase a new vehicle, but when that vehicle is delayed it certainly hinders that experience. This is never our intent as we know how greatly our customers rely on their vehicles to arrive on time for their means of transportation and lifestyle. We are very sorry to have inconvenienced you. Although you experienced bumps along the way, we appreciate the patience you had with us. Unfortunately, we were unable to locate your account, but we encourage you to contact our Advocates at (800) 333-4554 to address your concerns.

September 23, 2020

Simple, efficient process that put to rest any concerns from purchasing a vehicle online versus going the traditional route. Carvana's team is very informative and uses primarily email and texts to step yo More

by shaunlott222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chantel
September 23, 2020

Persons kept in constant communication with me during the whole process. I always knew what to do next or what was needed. Good experience overall! More

by Pokydoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Various
September 23, 2020

This was Great Experience. The process was quick & Easy. I was able to get what I wanted. I love my car and I’ve already referred a few ppl. Thanks to the reps that was very helpful. Thank you Carvana More

by Monique
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Names Unknown
September 23, 2020

Exquisite experience. I'm stunned at how professional and engaging the staff that handled my transaction was. There is no way I'm buying a car any other way now. More

by MrsMcKinney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Various Employees
September 23, 2020

My experience with Carvana was excellent. Purchasing a car is simple and friendly without the hassle. Staff are friendly and willing to ask any questions you have. I received my car on a Saturday evening. More

by MetalGear570
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe
September 22, 2020

The car was delayed about 4 times (broken windshield during transportation, broken rearview mirror, the parts just got there for the rearview mirror, the rearview mirror still hadn't been fixed) and too More

by mmendez4700
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not remember all of them but they were friendly.
Sep 25, 2020 -

Carvana responded

Carvana appreciates you taking the time to give feedback as we are always looking to improve the customer experience. We know how excited our customers are to purchase a new vehicle, but when that vehicle is delayed it certainly hinders that experience. This is never our intent as we know how greatly our customers rely on their vehicles to arrive on time for their means of transportation and lifestyle. We are very sorry to have inconvenienced you. As our process is a new way to buy a car and maybe unfamiliar, all purchases include a 100-day limited warranty paired with a 7-day money-back guarantee for additional peace of mind. After reviewing your account, we see that your vehicle has been delivered but we will have one of our Specialists reach out if you have additional questions or concerns. We greatly appreciate the patience you have had with us, and we hope you’re loving your new ride.

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