Carvana

Easy purchase, great experience, easy financing, friendly staff at vehicle drop off. Overall, best experience in purchasing a car ever!!! Would go all over again! staff at vehicle drop off. Overall, best experience in purchasing a car ever!!! Would go all over again! More

Overall, the process was great. It was fun to shop and easy to apply for the loan. communication was great. the only thing lacking was the interior detail was not done very well. Dog hair was everywhere easy to apply for the loan. communication was great. the only thing lacking was the interior detail was not done very well. Dog hair was everywhere. More

Simply the best car buying experience I have ever had, I will never step foot in another dealership again! From start to finish this is the best way to shop for a car in my opinion. I've been looking on the will never step foot in another dealership again! From start to finish this is the best way to shop for a car in my opinion. I've been looking on the Carvana website for some time just to see what cars/prices were like. When I finally made the decision to buy from Caravana, I chose the car I wanted, filled out the required information, scheduled the delivery date/time, and boom, the next thing you know I was driving my vehicle. A representative, Houston was his name, called and said he can deliver my car an hour earlier than scheduled. When he arrived I was impressed with his customer service, patience, and thoroughness with the transaction. He took the time to explain the process, made sure I understood all the paperwork, and waited while I test drove the car. I didn't feel rushed whatsoever. Within 30-40 minutes of arriving, we were done, and that included loading up my old car, signing paperwork, etc! I cannot say enough on how impressed and pleased I am with this car buying experience...it's simply the best! More

My overall satisfaction is past excellent. Everyone went above and beyond expectations. One draw back is the uploading of documents. One person text doc not acceptable then someone else text doc ok. Delive above and beyond expectations. One draw back is the uploading of documents. One person text doc not acceptable then someone else text doc ok. Delivery was excellent. I felt rushed but in the end I understand why. So alls we’ll. I will definanately recommend CARVANA. More

Easiest car shopping experience of my life! I hated car shopping with a passion. Thank you, Carvana, for taking the stress away. I will definitely recommend this experience to others. shopping with a passion. Thank you, Carvana, for taking the stress away. I will definitely recommend this experience to others. More

It takes too long to talk with someone via phone and they are not all that helpful. On-line chat is pretty useless. It took 3 cars to get me a good car. The first one had obviously not been checked by Car are not all that helpful. On-line chat is pretty useless. It took 3 cars to get me a good car. The first one had obviously not been checked by Carvana. 25,000 mile car had undercarriage rust, brake rotors needed to be replaced and an oil leak around the oil pan. Finally the car I'm keeping needed to be deep cleaned after delivery because it was filled with white dog hair on black interior. Car was sprayed with some type of perfume to hide dog smell. Having said all of the above, the local Carvana team went above and beyond to make me happy and I'm keeping the car. More

This was mostly a seamless experience. I fully appreciate them taking a chance and approving me for a car but there are a few caveats I'd like to share. They need to be more accurate with their monthly payme them taking a chance and approving me for a car but there are a few caveats I'd like to share. They need to be more accurate with their monthly payments. Mine went up by $35/month from what they had listed when it came to finalizing the contract. Second, they had a delivery date of Monday for the car I chose, but again, that changed to a Wednesday when I went to finalize the purchase. Other than that, the experience and the two ladies that delivered the car were awesome. More

Knowing that a car upgrade for my family was imminent, I have been dreading the process. I have heard so many horror stores about buying a car through an AZ dealership, involving bait and switch pricing, er have been dreading the process. I have heard so many horror stores about buying a car through an AZ dealership, involving bait and switch pricing, erroneous fees, and 6 hour sit-down negotiations. Compared to my expectation on what buying a car would look like, my experience with carvana was fantastic. Transparent pricing. We took as much time as we needed to browse for cars without any high pressure salesperson guiding us through the process. The car was delivered to us and we got 7 days to test drive it. We love our new car. There some small chips in the windshield, but after reaching out to carvana about it, they arranged for safelite to come and fix the chips without any charge to me. Overall this has been a fantastic experience! More

Great experience. Would never go back to purchase a car at dealership again! Customer service was awesome from Isabella. Jared, the delivery guy was extremely helpful and patient. at dealership again! Customer service was awesome from Isabella. Jared, the delivery guy was extremely helpful and patient. More