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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
September 04, 2020
This was the best car buying experience I have ever had. No one harassing you while looking for a car, no seating at the dealer all day just to but a car. I was able to shop from the comfort of my home and No one harassing you while looking for a car, no seating at the dealer all day just to but a car. I was able to shop from the comfort of my home and have the car delivered to me with the peach of mind knowing I had 7 days return the car if I didn't like it. This is the way to buy a car! More
by VICTORHUBBERT
Employees Worked With
Underwriter, Customer Advocate
September 04, 2020
My whole car selling experience was awesome! Alison from Boost Acquisition was a great help, and answered all my questions throughout the process. She did great! And the actual drop off and paperwork exper Boost Acquisition was a great help, and answered all my questions throughout the process. She did great! And the actual drop off and paperwork experience with Carvana was also easy and enjoying. More
by Chrisryanmichael
Employees Worked With
Alison. Not sure the guy at Carvana but he was helpful and made the drop off quick.
September 04, 2020
The process was easy and the appointment was quick! Everyone involved was friendly and I got the amount that I was hoping to get. Definitely easier than selling it in my own Everyone involved was friendly and I got the amount that I was hoping to get. Definitely easier than selling it in my own More
by Tim
Employees Worked With
Alison
September 04, 2020
The original experience of the purchase was the best experience buying a car I've ever had. This was the first time buying a "new" car (less than a decade old) and Carvana made it simple. With their con experience buying a car I've ever had. This was the first time buying a "new" car (less than a decade old) and Carvana made it simple. With their contactless delivery, I was even able to get exactly the car I wanted while in self-isolation! In addition to the sale, the warranty team has been outstanding while I was looking into some noises that the drive train was making. The only thing that soured the experience has been the registration process. I was told during the purchase that I could register the car at my home of record, since I am in the military. Now that my seven day trial is over, I've been told that I have to register it where my insurance says I'll be driving it. I should have looked closer at the rules, but it was a little frustrating to be assured one thing by the sales team and then corrected after the purchase was final. Still, I'm a happy owner of a new car! And I'd use them again down the road when it's time for another one. More
by Brian
Employees Worked With
not sure
September 04, 2020
I was grateful not to have to go to a dealer, but a few things about Carvana left a sour taste in my mouth. First of all, it was never clear to me how long things take or what the next steps were. There things about Carvana left a sour taste in my mouth. First of all, it was never clear to me how long things take or what the next steps were. There is different information available on the app and the website, and I was always confused whether there was anything else I needed to do, or if I needed to wait for Carvana to do something. I called many times to try to figure this out, but these calls could have been avoided if there were clearer and more consistent information on the website. Fortunately, everyone I talked to when I called Carvana was very friendly and helpful. Second, my car arrived with a crack in the windshield. Unfortunately, we did not notice it until we signed all the paperwork and got it home, as it was a small crack in an inconspicuous place. Carvana agreed to cover the repair, but it took almost the whole period of the 7 day money back guarantee, where we were not able to drive the car. It made me feel like Carvana was trying to pull a fast one and hide more significant issues with the car. We took it to a mechanic and they gave the car a clean bill of health, so we decided to keep it. But still, the experience left a bad taste in my mouth. More
by blue52
Employees Worked With
Too many
September 03, 2020
Surprisingly easy process. A representative reached out to me about my ad, and he took care of the offer. It was a great offer, too. Plus I didn't have to deal with Craigslist buyers. to me about my ad, and he took care of the offer. It was a great offer, too. Plus I didn't have to deal with Craigslist buyers. More
by Smith
Employees Worked With
Andrew
September 03, 2020
This car buying experience was the best I’ve ever had! Delivery driver was awesome and best of all I didn’t have to leave my house!! I highly recommend! Delivery driver was awesome and best of all I didn’t have to leave my house!! I highly recommend! More
by Whyndi
Employees Worked With
Don’t remember
September 03, 2020
I was looking for a low mileage Ford F150 that was in great condition. I went on the website and this one popped right up. It had all the right options and the price was reasonable. I started the pro great condition. I went on the website and this one popped right up. It had all the right options and the price was reasonable. I started the process and it was so quick and easy. They delivered it right when they said they would. Just the best car buying experience I have ever had. Thank you Carvana!!! More
by Perry
Employees Worked With
Brigeda
September 03, 2020
Super easy to navigate, very user friendly interface, and excellent customer service. I chose to use Carvana because of the pandemic and not wanting to deal with the in person dealership route and honestly c excellent customer service. I chose to use Carvana because of the pandemic and not wanting to deal with the in person dealership route and honestly couldn't be any happier More
by tommie805
Employees Worked With
Mason
September 03, 2020
Man I couldn’t believe the experience I had from Carvana. I felt bad I couldn’t tip the delivery driver that’s how happy I was with the experience I had from Carvana some real life TV experience I h Carvana. I felt bad I couldn’t tip the delivery driver that’s how happy I was with the experience I had from Carvana some real life TV experience I had. I’m looking forward to buying my next car from Carvana. Thank you gguys More
by Phife
Employees Worked With
Don’t remember sorry
