
Carvana
Tempe, AZ
Filter Reviews by Keyword
By Type
10,128 Reviews of Carvana
I live in Montana where car selection is limited so this seemed like a great alternative to get the vehicle I wanted. However, they are real fast about getting all the documents signed but after that there seemed like a great alternative to get the vehicle I wanted. However, they are real fast about getting all the documents signed but after that there is NO communication. I signed documents over a week ago for a cash deal so no financing required. I have not received any communication since then. I have called twice and have been told that they have no idea when the car will get here and have no idea where they are in the process of completing the purchase. Others have had great experiences but it appears my purchase has fallen down the rabbit hole. Going to cancel the order tomorrow if I can get anyone on the phone. Hint: Don't attempt to get answers from Chat because it is only automated and can not help with any questions. Very disappointed with this experience. More
Couldn't have been easier! They took all the normal hassle out of buying a car, and instead made it the most pleasurable experience. Couldn't be more pleased with the whole process. Just about as easy hassle out of buying a car, and instead made it the most pleasurable experience. Couldn't be more pleased with the whole process. Just about as easy as buying something off of Amazon! More
Carvana was Awesome .Computer. savey I am not but everyone helped me !I recieved a great suv below book no fighting on the price no trade in Awesome thanks Jim fom Maine. everyone helped me !I recieved a great suv below book no fighting on the price no trade in Awesome thanks Jim fom Maine. More
Carvana is awesome. They make the process 10x smoother than any other car purchase I have ever been through. All info readily available and open to me. Prices are prices. No gimmicks. I'd recommend to any than any other car purchase I have ever been through. All info readily available and open to me. Prices are prices. No gimmicks. I'd recommend to anyone that wants a seamless car purchase given everything is good on your end. 5 stars. More
My husband, daughter, and I have purchased four vehicles from Carvana in the past four years. Each delivery was made on time, and every employee we’ve dealt with was polite and professional. However, the mo from Carvana in the past four years. Each delivery was made on time, and every employee we’ve dealt with was polite and professional. However, the most recent purchase we made was a bit disappointing. The cleanliness of the vehicle was not up to Carvana’s usual attention to detail. The leather seats were really dirty, there was a LOT of food and various items shoved down the hole by the seatbelt buckle in the back seat (Cheerios, melted gummy bears, LEGOs, crayons), the area by the gas cap was extremely dirty, and there was an odor inside the car. None of these things were apparent when the car was delivered. I first noticed the smell the day after the car was delivered and had been sitting in my driveway in the heat. As I was cleaning the leather seats, I found the items by the seatbelt buckle. The next day, the odor remained, so I looked in every nook and cranny possible to make sure there wasn’t any other food hidden away. I called Carvana and told them about the odor and the hidden food. The employee was, as always, polite and professional and said a check would be issued for my troubles. Overall, I’m happy with my most recent purchase, but I miss the “little things” that Carvana did with our first two purchases. They used to put a $10 gas card by the gas cap.... it was a nice little surprise the first time gas was needed. They used to give a Carvana tumbler.... it’s a great conversation piece to spread the word about Carvana. They used to let you go online and pick out “Carvana swag”. None of those things happen anymore. It’s “little things” like this that made Carvana stand out from the regular car dealerships, and made us feel like they genuinely appreciated our business. Buying a vehicle is a big event, as opposed to just a quick sale. With all the competition that’s out there, I hope Carvana gets back to doing the “little things” that make the experience pleasant and memorable. More
I had no idea what to expect when I bought a car online, but I really needed one and thought I would give it a try. I was very pleasantly surprised by how easy it was. I chose the vehicle I liked, was abl but I really needed one and thought I would give it a try. I was very pleasantly surprised by how easy it was. I chose the vehicle I liked, was able to look it over with all the detailed pics, and they even provided the carfax report. I choose to have the car delivered to my house, and the woman who made the delivery was great, she even stopped and filled it up with gas on the way. All an all, I would definately use Carvana again, and highly recommend them to all my friends and family. More
EVERYONE I spoke to in person and over the phone at Carvana made my car buying experience the best I've ever had. Amazing customer service! I highly recommend buying from Carvana. Thank you. Carvana made my car buying experience the best I've ever had. Amazing customer service! I highly recommend buying from Carvana. Thank you. More
I started with another company who I ordered a car from @nd assured me it was delivered. And then no calls or texts responding to my questions. Horrible. My experience withCarvana was just the opposite. P @nd assured me it was delivered. And then no calls or texts responding to my questions. Horrible. My experience withCarvana was just the opposite. Professional, respectful, helpful and I am now driving my new to me car. So happy, well done! More
This is the best way to buy a car. No hassles. No uncomfortable pushy sales people. And as you look at cars on carvana.com can always do your own research on vehicle reviews to decide which one has t uncomfortable pushy sales people. And as you look at cars on carvana.com can always do your own research on vehicle reviews to decide which one has the best reviews and the best for you. I also liked that I knew the payment before I bought. The young woman that brought my car to me was super nice was very informative and knowledgeable and waited for me while I had to run up to the bank. I will purchase from Carvana again and encourage others to do the same. More
My experience purchasing a car through Carvana was amazing from beginning to end. It was so convenient, yet felt almost unreal to be able to do everything online. The car was a great deal and I absolu amazing from beginning to end. It was so convenient, yet felt almost unreal to be able to do everything online. The car was a great deal and I absolutely love it. It looks exactly as pictured....in fact even better. I will definitely use them in the future. And to top it all off, Brandon, who delivered the vehicle was the best. More