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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
August 28, 2020
I purchased a vehicle from carvana in 2018...smoothest transaction ever at a fair price with no hidden fees! More recently, I went to sell a vehicle by paying an ad on craigslist. John reached out to me a transaction ever at a fair price with no hidden fees! More recently, I went to sell a vehicle by paying an ad on craigslist. John reached out to me and got me more money for my 2013 dodge grand caravan than I had listed on it! Carvana is fair, honest and fast. Thanks! I'll only be using carvana moving forward. More
by Dfoster
Employees Worked With
John, Omar
August 28, 2020
No help with getting Carvana care that I asked for I will never recommend this company to anyone the managers don’t help along with employees on the phone they lied to me and are very rude never recommend this company to anyone the managers don’t help along with employees on the phone they lied to me and are very rude More
by Dee
Employees Worked With
N/a
August 28, 2020
Wow! I cannot recall an experience that was as simple and convenient as my Carvana transaction. From the excellent communication at the start of the process to the on time meeting by the Carvana rep Andrew ( convenient as my Carvana transaction. From the excellent communication at the start of the process to the on time meeting by the Carvana rep Andrew (who was professional and courteous and happy to answer all of my questions) to the East pick up of the vehicle. I will recommend this To anyone I know who is looking to sell a car. If buying a car from Carvana is half as easy and smooth, I look forward to purchasing our next car from them! Thank you. More
by RobertF
Employees Worked With
Andrew
August 28, 2020
Over the years, (I’m 66yo), I have purchased cars and trucks from dealers, from private owners etc. Each time, I dreaded the experience. This time, mainly due to the pandemic, I tried using Carvana. I trucks from dealers, from private owners etc. Each time, I dreaded the experience. This time, mainly due to the pandemic, I tried using Carvana. It was the most pleasing experience for any purchase I’ve ever made. I thought an online vehicle purchase would give me little control over the process. I was completely wrong! The way Carvana’s purchase process works puts you in total control over the purchase process. I will never buy a vehicle any other way. The process left me feeling good about my purchase. The people at Carvana I dealt with on the phone, with texting, and in person, made the entire transaction transparent and they resolved any issues with the goal being to make the customer happy with the resolution. I plan to purchase another vehicle this year and Carvana is the place I plan to go for it. RK More
by Arekay06082
Employees Worked With
Amanda
August 28, 2020
Working with Carvana was so easy, zero negotiations, zero hassle. After this experience I will never sell my car to a dealership or even privately. It was seamless! hassle. After this experience I will never sell my car to a dealership or even privately. It was seamless! More
by kryan1016
Employees Worked With
Andrew
August 28, 2020
I am happy with my final purchase however there have been some things that stand out to me. One not every employee are exactly on the same page when it comes to the company polices ie: payment methods, retur some things that stand out to me. One not every employee are exactly on the same page when it comes to the company polices ie: payment methods, returning process, etc. my first car I received check engine light came on exactly on day 7 and the authorized mechanic denied the job and told me to go to a car dealer which they were booked for weeks on top of this I had to pay a copay remind you I was still under the warranty. I ended up getting the nicest representative after getting multiple reps that would over talk me tell me I was wrong and give me the run around and they got me in a car that I am in love with. However, overall experience wasn’t exceptional however it was average when they sell in the commercials exceptional service. More
by davidstiggerjr
Employees Worked With
N/A
August 28, 2020
Super simple process, great pricing that allowed me to choose my financing plan myself, and great support. The driver Gerry who dropped off my car was very helpful and gave quality customer service. Would choose my financing plan myself, and great support. The driver Gerry who dropped off my car was very helpful and gave quality customer service. Would buy another car through this service, no doubt. More
by Thomascshupe
Employees Worked With
Gerry
August 27, 2020
If not for Brandon in Underwriting, I’d give this whole experience a 1 Star. Multiple calls, lots of confusion, missed critical information and odd Carvana policies made this a rough process and this is my experience a 1 Star. Multiple calls, lots of confusion, missed critical information and odd Carvana policies made this a rough process and this is my second Carvana purchase. Once Brandon got involved he stayed with us to make sure everything got taken care of resolved correctly. So these 5 stars are specifically for him! More
by mrsgibsonATL
Employees Worked With
Brandon in Underwriting
August 27, 2020
I am absolutely disgusted by the lack of caring in terms of customer service. I have tried several times to call and more than several times to do the online chat and not once have I gotten to an actual hum of customer service. I have tried several times to call and more than several times to do the online chat and not once have I gotten to an actual human being. This is to discuss a flaw that was documented upon DELIVERY that was not disclosed prior. Absolutely disgusted. More
by Melissarenee220
Employees Worked With
No one answered me
August 27, 2020
I delayed buying a car for years, the thought of being hassled by salesman, haggling price unnerved me. Carvana saved me from that humiliation! By making the process short and sweet. I researched, I brows hassled by salesman, haggling price unnerved me. Carvana saved me from that humiliation! By making the process short and sweet. I researched, I browsed, I bought. Completely seem less and without having to to go anywhere or do anything more than pick up my phone! More
by Sheabrown24608
Employees Worked With
None
