Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
10,128 Reviews of Carvana
August 27, 2020
Carvana sold me a lemon! Multiple issues I took it to my BMW mechanic at the dealership that’s I dealt with for almost 5 years. I noticed a day later after they dropped it off when I got on the highway I f BMW mechanic at the dealership that’s I dealt with for almost 5 years. I noticed a day later after they dropped it off when I got on the highway I felt a vibration when driving. I turned up the AC and noticed this loud noise from the passenger AC. So I took it in to be safe and they that the rims were previously bent and they tried to repair them with welding work. There was no oil change done, ac blower motor was put in wrong, micro filter needed replacing, brake fluid was old, bushings were bad and a ball joint needed replacement. So that “150 inspection” was never done. I’m staying far away from them I’m very disappointed by this. Then it was a struggle to even get in contact with customer service. More
by Navy Vet
Employees Worked With
Can’t remember
August 27, 2020
Truly the easiest new way to buy a car. Lots of great things about the ease and delivery - delivery guy was so nice -- but the phone service needs to be updated. Waiting on line for 20 minutes to clear things about the ease and delivery - delivery guy was so nice -- but the phone service needs to be updated. Waiting on line for 20 minutes to clear up and issues was not fun. Also I paid in cash, ( cashiers check) which was not a quick step. But overall a great way to buy in these times of Covid P.S. I love my new car :) More
by Kain for Carvana
Employees Worked With
Toni
August 27, 2020
I ordered the vehicle and it took over a month to get the vehicle delivered. They had to wait on a part for repairs to the sunroof. Upon delivery, I had to meet the delivery driver at a truck stop to take d vehicle delivered. They had to wait on a part for repairs to the sunroof. Upon delivery, I had to meet the delivery driver at a truck stop to take delivery. Both rear tires were flat on the vehicle at the delivery site. One of the tire stems broke off of the tire so we had to use the the spare. I took the car to Les Schwab tires to replace both valve stems which cost me $167.00 dollars. My advice to Carvana, do a better job before certification of your vehicles before selling them. The interior was also dirty. If I didn't like the car so much, I would have returned it but it is a great Volvo once repairs are made and cleaned up. No, i would not recommend this dealership until they do a better job on maintenance and cleaning the interior of the vehicles before shipment. I do understand that the outside of vehicles get dirty during shipping but the inside is no excuse. Thanks for the car. More
by rrbirdwell
Employees Worked With
Unknown
August 27, 2020
Carvana offers great value and the ability to identify the right car for you. However, the customer service was much less than desirable. It may have been due to covid and remote work spaces, but the majo the right car for you. However, the customer service was much less than desirable. It may have been due to covid and remote work spaces, but the majority of interactions I had on the phone were horrible. Long waits, automated promises of call backs that did not happen. Customer service staff who could not accurately read information that was properly uploaded into the system and failed delivery date. I probably spent more time of the phone with customer service than i would has spent had i gone to local dealerships. Once confirmed, the last 48 hours of the deal and delivery went well. More
by rlfisher9
Employees Worked With
Cole and Victor and Truck driver were helpful. The rest, not so much
August 27, 2020
The process was simple and fast. We couldn’t be happier everyone involved and how the deal went down. We would happily use dealer again. Thank you. everyone involved and how the deal went down. We would happily use dealer again. Thank you. More
by Mk.brnhrt
Employees Worked With
Andrew, Nicky and Katie(?)
August 27, 2020
With COVID-19 and the unfortunate and untimely loss of one of their team members in a horrific traffic accident Carvana still delivered My gorgeous truck on time with a smile on their face and extreme pro one of their team members in a horrific traffic accident Carvana still delivered My gorgeous truck on time with a smile on their face and extreme professionalism GO CARVANA!!!! More
by Douglas R MacDuff Sr
Employees Worked With
Kim Ty and so many others
August 26, 2020
Avoid hassle with this quick and painless way of Ellington your car. Cooper was an excellent representative who walked me step by step through evaluating the value and steps for purchasing my vehicl Ellington your car. Cooper was an excellent representative who walked me step by step through evaluating the value and steps for purchasing my vehicle. Most of the paperwork is done online and then your car is picked up from the front door!! More
by Hyundai23
Employees Worked With
Cooper, Nicky, Ron
August 26, 2020
My experience was so wonderful. I did have some reserved doubts of the process but when I say seamless it is exactly that. My pick up contact was very friendly and personable. I've purchased my last 2 cars doubts of the process but when I say seamless it is exactly that. My pick up contact was very friendly and personable. I've purchased my last 2 cars from a competitor similar to you (not naming names but you get my drift!) and this experience is way cooler, efficient and seamless. I have a new home for car buying now. THANK YOU CARVANA 💜 More
by hayes.kimberlye
Employees Worked With
Can't remember but first name started with an "S"
August 26, 2020
This was one of the best experiences ever! Attentive and professional from start to finish ! Was skeptical, but turned out to be incredible! Get your next car here! professional from start to finish ! Was skeptical, but turned out to be incredible! Get your next car here! More
by tallblonde020
Employees Worked With
Patrick
August 26, 2020
It was an excellent experience I had selling my car to Carvana. They offered a good value for the car, the assistant Cooper was nice, respectful and honest all the time. Congratulations Carvana for the ex Carvana. They offered a good value for the car, the assistant Cooper was nice, respectful and honest all the time. Congratulations Carvana for the excellent service provided. More
by alexnina
Employees Worked With
Cooper
