Back

Carvana

Tempe, AZ

3.3
10,135 Reviews

HQ

Tempe, AZ

85281

Directions

By Type

10,135 Reviews of Carvana

July 05, 2020

Great experience! No hassle! Easy process! Love the car! Love that they take care of your registration. Nice selection! Highly recommend! This service was awesome More

by Arian
Recommend Dealer
Yes
Employees Worked With
Tim
July 05, 2020

Car had 114 more miles than advertised, person who did our paperwork messed up on pages that needed to be notarized. I told him I had the check I needed to sign over to carvana and he told me he did not More

by tracybell_lambert
Recommend Dealer
Yes
Employees Worked With
unknown
Jul 07, 2020 -

Carvana responded

Thank you for taking the time to provide us with your feedback about your overall experience with us. Carvana strives for every customer to have an easy and streamlined purchase process but it is evident that we fell short, and we sincerely apologize for that. The misinformation regarding the mileage is most certainly an oversight on our part and is unacceptable. Please know that the proper teams have been notified of your experience to hopefully prevent this from occurring again. We welcome you to the Carvana family and please do not hesitate to reach out at (800) 333-4554 should you need any assistance or have any questions in the future.

July 05, 2020

Such a great car buying experience! Once I got pre-qualified, looking at each car with the terms made it so easy. I found the car I wanted and the rest was such a smooth process. The young man tha More

by chris
Recommend Dealer
Yes
Employees Worked With
Charity
July 05, 2020

This is my first time buying a car online using an app. I absolutely loved it. I couldn’t believe how smooth everything went. The car is a year old but looked like a brand new car when it was delivered. Ever More

by RobertBrush
Recommend Dealer
Yes
Employees Worked With
Sebastian
July 05, 2020

Getting my car from Carvana was EASILY the most smooth and stress free experience I’ve ever had. From beginning to end they were so helpful and wonderful to work with. No doubt, I’ll be coming back when I More

by ww
Recommend Dealer
Yes
Employees Worked With
Hannah
July 05, 2020

I loved the smoothness of the purchase! Everything was easy from the moment I started the deal. I’d recommend this to anyone looking for a car More

by Mrmusicbytravis
Recommend Dealer
Yes
Employees Worked With
Tyeesha
July 05, 2020

The most fastest and easiest experience ever purchasing a vehicle from Carvana! Highly recommend. In love with my new 2019 Jeep Grand Cherokee!!!!! I love it More

by Khenriquez2424
Recommend Dealer
Yes
Employees Worked With
Michael
July 05, 2020

Still waiting on your repair department to call. Asked for this to be addressed before 7 day trial. No word. Took down payment and sending tags. But still no call about repairs More

by toneytodd
Recommend Dealer
Yes
Employees Worked With
John
Jul 08, 2020 -

Carvana responded

Thank you for taking the time to leave your honest review. It is truly disappointing to know that your experience has been less than ideal with us, as transparency and communication play important roles in the overall customer experience. We sincerely apologize that your vehicle arrived in the condition it did and that you are experiencing issues so soon after delivery. For added peace of mind, we do provide a 7-Day Money-Back Guarantee to maintain customer satisfaction. However, we do understand your frustration with the delay in communication in order for you to make the best decision for yourself. Unfortunately, we are unable to locate your account with the information provided to advocate on your behalf. Please reach out to us so we can provide you with the next steps at (800) 333-4554 or chat at any time.

July 05, 2020

Easiest way to buy a car! Very pleasant people to work with, fast and easy, but wasn’t able to use my 500 coupon or get my free cups by Carvana. More

by rickieakers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
July 05, 2020

I recently purchased a used vehicle from Carvana. The ability to search such a wide range of vehicles and filter them according to your preferences truly streamlined the selection process. Overall I am s More

by Courtneyb1892
Recommend Dealer
Yes
Employees Worked With
Devin, jake
...
742
...