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Carvana
Tempe, AZ
10,135 Reviews
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10,135 Reviews of Carvana
July 05, 2020
Carvana - A new concept in car purchasing I hate the pressure of car salesmen at the local dealerships. Carvana was a new experience for me. I was skeptical as to what condition the car migh I hate the pressure of car salesmen at the local dealerships. Carvana was a new experience for me. I was skeptical as to what condition the car might be in when it arrived, but after talking with a few folks that dealt with Carvana, they were happy with their purchases. The website search engine was very good. Although, there must have been a hiccup at one point. I thought I was purchasing a Ford Fiesta Hatchback but after I filled out the information online I saw it was for a sedan. No worries though, they had a selection to cancel the transaction. I tried again and the proper car was saved and held for me. I like the fact that Carvana lists (and posts pictures) of any imperfections they have found, heck one of the imperfections buffed out without an issue. I personally felt like Carvana requested a lot of documentation/pictures etc... However it's probably for everyone's protection in the long run. I also had a trade in with this transaction. I was given a trade-in price on-line. As a consumer, I thought it was a little low, but I was able to "live with it". The vehicle was loaded on the roll-back after my purchase rolled off the truck. Delivery was scheduled after financing approval. The car arrived only 8 minutes later that expected! This played well into the surprise we had set up for my daughter. The Carvana rep who delivered the vehicle was absolutely professional, polite and explained the 7 day return policy and the 100 day Carvana warranty. She even threw in a large bow to make the surprise for my daughter even better! After delivery, I had a few questions about my states inspection/registration procedures. I e-mailed her back and had my answers within 12 hours. I also received a Thank You card in the mail a few days later (which was a nice touch)! More
by tazmndevil
Employees Worked With
Elizabeth Hartge
July 05, 2020
The whole experience was awesome, was so exciting waiting for my car to arrive, then I was thrilled to find out they take care of the registration and ordering my plates. Awesome!!! May never go to a dealers for my car to arrive, then I was thrilled to find out they take care of the registration and ordering my plates. Awesome!!! May never go to a dealership again. More
by robarc75
Employees Worked With
Alexanda
July 05, 2020
Lovely The entire experience was great. Fabulous customer service- even during the Covid pandemic. I now tell everyone about Carvana and would highly recom The entire experience was great. Fabulous customer service- even during the Covid pandemic. I now tell everyone about Carvana and would highly recommend Carvana. The best deal I ever got on a almost new car. More
by dpercy67
Employees Worked With
All employees were great!
July 05, 2020
Fun & Relatively Hassle Free I had been shopping for a new truck for a while & decided to give Carvana a try because I'm sick of the shady, archaic sales tactics that most traditi I had been shopping for a new truck for a while & decided to give Carvana a try because I'm sick of the shady, archaic sales tactics that most traditional dealerships use. This is the way car buying should be. Communication was a little lacking at first; I reserved a couple trucks before I finally made a purchase & was never told that they were not available to buy. But hey, we're in the middle of a pandemic. When I did find the truck that I ended up buying, the whole process took about 30 minutes total over the course of a couple days. I spoke with a highly professional rep over the phone to arrange delivery. The truck arrived on time & was even in a little better shape than was depicted in the photos. It did need a new battery and cables, but the silver rock warranty company is extremely easy to deal with. I will definitely use Carvana again if I ever need to purchase another vehicle. Keep up the good work! More
by zlstathopoulos
Employees Worked With
Joey (Sacramento)
July 05, 2020
my experience with carvana was excellent there were a my experience with carvana was excellent there were a few problems with what was showing on the website and what was showing on the actual sticker of my experience with carvana was excellent there were a few problems with what was showing on the website and what was showing on the actual sticker of the car not matching and then apparently very few people pay cash and getting that accomplished was harder than it should have been but overall I was very happy with the entire carvana experience More
by wlp
Employees Worked With
Chantelle, Jonathan, 3-4 others
July 05, 2020
I wish I hadn't purchased this car. Don't get me wrong. I wish I hadn't purchased this car. Don't get me wrong. I love the car. It is just that Carvana has made this entire very drawn out experience a b I wish I hadn't purchased this car. Don't get me wrong. I love the car. It is just that Carvana has made this entire very drawn out experience a big disappointment. I purchased the car at the end of April. The delivery was LATE and the car was NOT detailed and there were minor blemishes on the car that weren't listed that I let slide because of the ongoing covid19 pandemic. It didn't end there though. One week from my temporary tag expiration, they notified me that THEY lost my smog and vin paperwork. They tried to pass it off on the mail carrier like it wasn't their responsibility. Therefore I had to go out during the pandemic myself to get the smog and vin verified. Defeating the entire purpose of the touch free hassle free ILLUSION of Carvana. It is nearly a month after my temporary tags expired and I've yet to receive my plates or another temporary registration. So I've not driven my car since the temporary tag expiration. I go to turn my car on yesterday and the battery is failing. I was jump started and ran the car for a couple hours. Today the battery failed again. The reccomended mechanic said in his experience the battery isn't covered because its a wearable item. I've yet to find out but this is the next problem I have to sort though and go out in one of the most dangerous counties in California for covid19. Save yourself the trouble and wait until the pandemic subsides and go to a friendly dealership who has more reason to respond and help customers than a billion dollar corporation that treats you like just another number. Take care and be safe. More
by Nathon
Employees Worked With
Carvana
July 05, 2020
I was very skeptical at first to buy a car online- but honestly the process was much easier and smoother than I could have imagined. Everyone I spoke with was so pleasant and helpful. They answered all my honestly the process was much easier and smoother than I could have imagined. Everyone I spoke with was so pleasant and helpful. They answered all my questions and put my mind at ease through the whole process. I will highly recommend carvana to anyone I know who is looking to purchase a vehicle! More
by Gskinnerrn
Employees Worked With
I can’t remember names but they were all wonderful!
July 04, 2020
Fast and easy process. I will never walk into a dealership again. Carvana just made my life easier with their purchase process. Definitely will be buying from them again. dealership again. Carvana just made my life easier with their purchase process. Definitely will be buying from them again. More
by Thisismygirl1975
Employees Worked With
Ed
July 04, 2020
I had a delay in my delivery and a little run around. But got an amazing customer service rep who was so kind and thoughtful and resolved the issue. He also shared that I had a dog with the gentleman who de got an amazing customer service rep who was so kind and thoughtful and resolved the issue. He also shared that I had a dog with the gentleman who delivered and there was a present for her in the car. The gentleman who delivered was also so kind and thoughtful and thorough. I love the car. I totally recommend Carvana!!! More
by courtenaya
Employees Worked With
Tarek, Todd
July 04, 2020
Nobody was at the site for our appointment for car pickup despite being confirmed hours before nor could anyone be reached via phone, text, or email. Interestingly enough they had no issues bombarding us wi despite being confirmed hours before nor could anyone be reached via phone, text, or email. Interestingly enough they had no issues bombarding us with sales texts and emails prior to this. Only awarded one star rather than none because Victor saved the day. Returning from a delivery, he made sure our daughter received her car. She had been excited about purchasing her first car from the vending machine since this was Carvana’s specialty, but she didn’t even get that. The car was never loaded in the machine despite us telling the original rep how important that was to her. Very big letdown as this was our fifth car purchase from Carvana and now will likely be our last, as customer service has seriously deteriorated. May we suggest you go back to the basics and overhaul your customer service back to your roots. In the beginning of your business, y’all were unbeatable, now meh.... More
by Previously Loyal Carvana Buyer
Employees Worked With
Victor (in person saved the day)
