Carvana

This may not be what you want to hear. The process was great. The car arriving with warped rotors, worn brake pads and leaking strut was horrible. There needs to be better quality control and assurance be great. The car arriving with warped rotors, worn brake pads and leaking strut was horrible. There needs to be better quality control and assurance before shipping these vehicles to the customer. More

Better than excellent! Never in my life have I had a better experience. I’m keeping the name tag on my car To advertise to advertise for you gladly. Never in my life have I had a better experience. I’m keeping the name tag on my car To advertise to advertise for you gladly. More

Very easy process, some drawbacks Note that this purchase took place during coronavirus quarantine, so I can't review whatever is the usual process. I assume it is generally the same a Note that this purchase took place during coronavirus quarantine, so I can't review whatever is the usual process. I assume it is generally the same as the process we went through. First, the pros: It was great to go to the website and put in the exact specs we wanted in a vehicle, and have so many options to choose from. The website gives a thorough description of each vehicle, including some flaws, except (unfortunately) it does not indicate whether the car was previously owned by a smoker or that it has cigarette smoke smell in it. We did not finance the vehicle we bought, so I can't review that process. However, the buying procedure is very straightforward--no dickering, no wondering whether you could've gotten a better deal if you played hardball: the price is the price. If you want a car that costs less, you can probably find it on the website if you're willing to forgo a feature or two. The delivery of the vehicle is also extremely easy. You set the time you want it delivered, and they deliver it at or around that time. The driver communicates before delivery, so you have a heads-up about the exact time it will arrive. When the vehicle arrives, you are given the opportunity to test drive it before signing off on it, and then you have seven more days to reject it if it doesn't work for you for any reason. Cons: You don't get to test drive the vehicle until it arrives at your house. This is a pretty big drawback if you are undecided about which make and model of vehicle you want. Sometimes just test driving two or three different models helps us make the decision about which one will work best for us. Fortunately, we knew this time exactly which make and model we wanted, so it wasn't an issue. But it will be for our next car, since we're undecided which model we want. Also, since the website doesn't say anything about cigarette smoke smell, you won't find out whether your vehicle smells like smoke until you've already financed it and it arrives at your door. This happened to us. We took it for a quick drive after it was delivered, and realized within the first mile that there was a faint smell of cigarette smoke. We were going to reject it outright, but the driver offered a couple of remedial solutions, including putting an ionizer in it for 12 hours, and giving us $150.00 to have it detailed. We chose to have the ionizer (which supposedly eliminates the smoke on the molecular level). The driver took the car back and the company did run the ionizer. When he brought it back the next day, the smoke smell seemed to be gone, though there was a faint smell like chlorine bleach from the ionizer, which he said would fade. He also recommended that we have the cabin air filter replaced, and claimed it should only cost around $15-20 to buy one and replace it ourselves. We wondered why, since it is so inexpensive, the company didn't just replace it for us when they realized we had a problem with the smoke smell? Anyway, the smoke smell returned just after the 7 day trial period had already ended, though it is much fainter now. Overall, I give the process 4 stars. I took a star off because not being able to test drive proved to be a significant drawback for us. More

I will recommend you guys to anyone and everyone I know for future car purchases!! I already have bragged to a lot of people already, and will continue to refer you guys to anyone I know looking to buy a c for future car purchases!! I already have bragged to a lot of people already, and will continue to refer you guys to anyone I know looking to buy a car More

Best car buying experience. Simple process, fair rates and super helpful staff. 10/10!! Loving my new car, thanks Carvana. Never going to a dealership again. and super helpful staff. 10/10!! Loving my new car, thanks Carvana. Never going to a dealership again. More

I'm Amazed! This was the easiest, stress free, car purchase I have ever made. Thank you to everyone who helped with this process. Not only am I in love with my This was the easiest, stress free, car purchase I have ever made. Thank you to everyone who helped with this process. Not only am I in love with my new vehicle, but I am in love with the company and the people who work there. More

Amazing transaction This purchase was easier and better than the first vehicle I purchased. Thank you for making it easier the second time. I will purchase again in the f This purchase was easier and better than the first vehicle I purchased. Thank you for making it easier the second time. I will purchase again in the future and recommend to anyone looking for a new ride. More

A very easy professional process with very good communication and a fair price! Several individuals kept me updated throughout the entire transaction, and pick up was right on time Several individ communication and a fair price! Several individuals kept me updated throughout the entire transaction, and pick up was right on time Several individuals kept me updated throughout the entire transaction, and pick up was right on time More

Best car buying experience I've ever had. Carvana has this process down to a science. Delivered exceptional customer service, ease of purchase and an extremely clean, well maintained vehicle, that buy fa this process down to a science. Delivered exceptional customer service, ease of purchase and an extremely clean, well maintained vehicle, that buy far exceeded my expectations. Josh the delivery specialist was phenomenal. Highly recommend and this will be the only way I purchase a vehicle in the future. More