Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,144 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
10,144 Reviews of Carvana
June 24, 2020
What started out wonderful has now become a nightmare. I hate the total car buying process—it’s typically too high pressure and takes too long. You’re also limited to whatever they have on the lot. Carvan I hate the total car buying process—it’s typically too high pressure and takes too long. You’re also limited to whatever they have on the lot. Carvana allowed me to find the right car with the right features and purchase in the easiest process I’ve ever experienced. I’ll be purchasing from them again in the future. UPDATE: It's now been 2 months, and I still have not gotten my state registration and plates. They keep telling me that it is COVID related, though others I know that bought locally are driving legally. My out of state paper plates are expired. There is no amnesty here, and Sheriff has pulled us over. Just a few days ago, Carvana finally reached out by email telling me that I have to have the vin verified per the State of California, and get a smog test. These are things that the dealerships typically do. I had to take a half day off work, spend 3 hours getting this information and spending an additional $115 after waiting in long lines during a pandemic. This "touchless" slogan is BS. I likely was around more people during this process than had I gone to a dealership. I only rushed because my wife has to go out of state in the car. There is still no word on the plates, and I just spent 30 minutes trying to get someone on the phone only to have them tell me that there is nothing they can do. I asked to see if the temp plates from GA could be extended? No. Could they get me temp plates from CA? No--I'd have to wait in line for hours again in order to see if CA can do that. They received the FedEx of documents they just requested this morning and state that they are still unsure as to when I'll get my plates. I'm told that police are being understanding. They are not, and I do not feel comfortable having my wife drive 2200 miles from California to Texas with expired plates. Some of us try to adhere to the law, especially when buying a newer car. If I'd wanted to be driving illegally, I'd have saved $25k and bought a crappy car. What started as a wonderful buying experience due to convenience has turned out to be a nightmare. I will never buy from them every again. More
by v3alvarez
Employees Worked With
John
June 24, 2020
Awesome experince This has been an awesome experience get my 2019 Nissan Versa, very smooth and convenient. Would recommend to everyone. Already have friends considerin This has been an awesome experience get my 2019 Nissan Versa, very smooth and convenient. Would recommend to everyone. Already have friends considering a purchase with Carvana! More
by jmvgmac
Employees Worked With
Elizabeth, Megan, Chris
June 24, 2020
I will try to make this as short as possible. Keep in mind this is also specific to the Tesla Model 3 I purchased. You might have a better experience with some other make. First everyone I talked to mind this is also specific to the Tesla Model 3 I purchased. You might have a better experience with some other make. First everyone I talked to or dealt with at Carvana was super nice and friendly, that's why I gave them an extra star. Unfortunately they were also useless at actually DOING anything about all the issues I had. Plus every time you call or chat with them it's at MINIMUM 30min wait time. Let me start by saying a brand new Model 3 with the same options as the one I purchased from Carvana sells for just under $50k. Carvana was selling what I thought was a 2018 Model 3 with 2k miles for $45,500. Not a amazing deal, but the car does hold it's value so not horrible. However the car ended up actually having 11,500 miles. It was also damaged during transport to me, they did not provide pics or documentation of what repairs were made when I requested it. Finally once I received it I found out that although autopilot is a standard feature on all new Model 3s it is an option I would have to purchase on this one from Tesla for $3k. So this used Tesla with unknown damage and an extra 9,500 miles is now $48,500. In addition there was damage to the driver seat (which online just looked like it was a little dirty). They apologized for all the issues but did absolutely nothing to fix the seat, help me secure the autopilot, nothing. Let me say this whole process was over the course of about a month between me trying to find one that wasn't pending sale, having to go back and forth with them at a snails pace, them damaging the car and having to get it repaired etc. So I have a lot of time and energy invested in this transaction. In addition I had a trade in for which I now lost many of the offers I had for it before selling it to Carvana. For all those reasons I decided to just keep the car and hope maybe Tesla can help with the seat issue. All this could have been avoided if I had just bought it from a local dealer. I could have verified it had autopilot, seen the damaged seat and the correct mileage in 5 minutes on the lot and just walked away right then and there. Or for just $1,500 more I could of just purchased a brand new one. I would definitely not recommend buying a Tesla from them. These cars have a lot of features that Carvana has no idea about and trying to get them to verify vehicle features is almost impossible. In addition I have noticed they are selling many of the standard range Model 3s for MORE than you can go buy a brand new one directly from Tesla for. Do your research so you don't end up wasting a bunch of time and money like I did. More
by dreamingat30fps
Employees Worked With
20 different people
June 24, 2020
Happy I would recommend Carvana to anyone who is looking for a new are used car are truck customer service was great and the delivery was right on time' I would recommend Carvana to anyone who is looking for a new are used car are truck customer service was great and the delivery was right on time' More
by Mactelcomm1
Employees Worked With
Chris
June 24, 2020
The car is decent and the process was much more pleasant than dealing with a dealership. However there are several small dings and scratches that were not mentioned or pictured in the listing and the only than dealing with a dealership. However there are several small dings and scratches that were not mentioned or pictured in the listing and the only remedy the delivery person offered was to put it back on his truck and leave. Not the best experience. Had I known about the imperfections prior to ordering I probably would not have minded and still purchased, but it was not a great experience to find out only when the car was delivered and not being offered any option but to refuse the vehicle. More
by aaronwolfe
Employees Worked With
Devon
June 24, 2020
Very simple process with a great selection of high quality used vehicles. Excellent customer service made buying two gently used vehicles a breeze. Will definitely use Carvana again. quality used vehicles. Excellent customer service made buying two gently used vehicles a breeze. Will definitely use Carvana again. More
by Matt
Employees Worked With
Marco Mireles
June 24, 2020
Carvana Experience | Tesla Model S This was my first Carvana experience and I thoroughly enjoyed each step of the process. The website and app made the sales cycle simple. The photos we This was my first Carvana experience and I thoroughly enjoyed each step of the process. The website and app made the sales cycle simple. The photos were accurate in addition to the information on Carfax. I really dislike going to car dealerships and working with Salespeople and Finance Teams. Carvana is not pushy and allows you to drive the vehicle for 7 days prior to the purchase. This is better than any test drive from a car dealership. The delivery was on time and the vehicle appeared just like the description. I highly recommend Carvana for anyone shopping for a pre-owned vehicle. Thank you, More
by Tyrin
Employees Worked With
Sebastian
June 24, 2020
Carvana was very easy and reachable. Provided me with many options for different vehicles and brands. Renne dropped off my vehicle was very great on customer service and provided every information I need many options for different vehicles and brands. Renne dropped off my vehicle was very great on customer service and provided every information I needed during the process. Thanks, Carvana 👍🏾 More
by Sarah
Employees Worked With
Renne
June 24, 2020
After putting up my car for sale, I was contacted by Carvana who expressed interest in purchasing it. The acquisitions expert, Ian, couldn't have been more of a delight to speak with. He asked me a seri Carvana who expressed interest in purchasing it. The acquisitions expert, Ian, couldn't have been more of a delight to speak with. He asked me a series of questions, explained the process, and put together a very reasonable offer, making it clear he was there for me if I needed any additional information, advice, or help. Naturally, I was skeptical that it would work out as smoothly, and so was ready for surprises on the day of the pick-up. I was certainly surprised — surprised at how quick, easy, and painless the entire process was. Daniel arrived, inspected my vehicle, had me sign a few documents while explaining each, and took my vehicle away. The same day, my brother was selling his 2017 Volkswagen Tiguan, and I recommended that he check out his local Carvana. He reports to me the same easy, effortless experience with a great offer on his car (much better than CarMax's offer)! I wish car selling was always this easy! Thank you Carvana!!! I will recommend everyone I know to check you out! More
by derek.e
Employees Worked With
Ian, Daniel
June 24, 2020
Alison found my car for sale online and messaged me about it. She pointed me to carvana who was offering more for my car than I was expecting. It was extremely easy and fast, they picked up my car on a time it. She pointed me to carvana who was offering more for my car than I was expecting. It was extremely easy and fast, they picked up my car on a time that I set and wired the money within a day. The whole process was seemless and simple, Alison was extremely helpful and professional, 100% would reccomend to anyone selling a vehicle. More
by Sodah1597
Employees Worked With
Alison
