Carvana

I previously bought a car from Carvana and things went so well I decided to see how selling a car went. I have to say the experience was excellent! The price was very fair and the actual transfer could not h well I decided to see how selling a car went. I have to say the experience was excellent! The price was very fair and the actual transfer could not have been easier. More

Great experience!! The adjustable timeline and the ease of the application and purchase process was awesome. Cars go really quick so I wouldn’t suggest waiting on one you love. Jacob, my carvana associate of the application and purchase process was awesome. Cars go really quick so I wouldn’t suggest waiting on one you love. Jacob, my carvana associate that handled drop off/pick up was AMAZING! So friendly and made it quick and easy. Really pleased with my experience. More

Really liked buying a car this way.I had already ridden in the Jeep that we bought so knew I would like it. The only thing was the previous owner was a smoker and I'm trying to get that smell out. I guess in the Jeep that we bought so knew I would like it. The only thing was the previous owner was a smoker and I'm trying to get that smell out. I guess I should have asked before I bought. Hopefully I can get it out, maybe have to detail it. More

Very easy process. Don’t have to deal with sales men. Had a great experience with them dropping off my vehicle. Test drove it and signed some last minute things and he was on his way. Would highly recommend a great experience with them dropping off my vehicle. Test drove it and signed some last minute things and he was on his way. Would highly recommend it More

For the most part good Sales team were very friendly and helpful. Was very patient with us through some tech issues . Person who delivered the vehicle was very helpful and Sales team were very friendly and helpful. Was very patient with us through some tech issues . Person who delivered the vehicle was very helpful and explained the 7 day process. One thing that we didn"t give a 5star rating was that some things that were wrong should have been addressed before delivery and fixed. Going through the process of getting repairs isn"t a smooth process More

Great service, and the 7 day return policy is the best thing. Got a car we were not happy with returned that vehicle with no strings attached, then had the replacement vehicle delivered and we are extreme thing. Got a car we were not happy with returned that vehicle with no strings attached, then had the replacement vehicle delivered and we are extremely happy with the purchase. Outstanding customer service. PS , this is our second purchase through Carvana and extremely happy with both More

The buying experience was excellent. I was very dissatisfied and upset on the pickup due to the vending machine being down after I was talked into spending an additional $200 by the underwriter to dissatisfied and upset on the pickup due to the vending machine being down after I was talked into spending an additional $200 by the underwriter to pick it up instead of delivery. The whole point was to surprise my wife for our anniversary by having the whole experience of the vending machine. More

In general a good experience, but could be better. The staff we talked with was very friendly, but some lacked the ability to complete there task. Which than required us to repeat the same phone call b The staff we talked with was very friendly, but some lacked the ability to complete there task. Which than required us to repeat the same phone call but again. Still overall a good experience. Our delivery man was the best, keep me informed and even took pictures of the car being loaded on the trailer. And was on time! Regarding the car was everything we expected but disappointed that the interior was dirty looked like the previous owner just dropped it off and we got it. Seems like when the Carvan does there Inpection they clean that up. Regarding the Inpection the spare tire was 20 lbs under pressure. One person that was helpful was Christopher no last name but he fixed any problems we were having. More

The overall experience was great, and I wouldn't hesitate to do it again. Some of the details of the administrative parts are a bit cumbersome, but were eventually not barriers (like images of drivers licen to do it again. Some of the details of the administrative parts are a bit cumbersome, but were eventually not barriers (like images of drivers license was finicky and dealing with connection to my bank wasn't easy if you're not familiar with the processes). In my particular case, the trade-in process was easy and fair. The vehicle we were purchasing had a dent in the side that was not shown in the online imperfections. The process for making a claim to have it fixed was easy, and we got approval to cover through the SilverRock insurance. That process is difficult, though, as body shops in my area who are willing to deal with SilverRock are sparse and relatively non-responsive. Makes me wonder about the mechanical aspect of the insurance longer term. All-in-all it was a good experience and we feel like we got a better deal overall than if we had gone to a local dealership or bought and sold in private. More