Carvana

Finally, Came through! After two previous nightmares, Carvana finally came through. They let me know they were not going to deliver my car the night before the delivery was After two previous nightmares, Carvana finally came through. They let me know they were not going to deliver my car the night before the delivery was to occur and hung up on me several times after repeated attempts to find out what was going on. However, after being put through to Dee in Customer Escalation, everything was down hill from there. I had to select another Mini, but it arrived on time with a bow and I couldn't be happier. Dee also offered to allow me to take to a third party to have a thorough inspection on Carvana's dime. They also sent us a bag of treats from Tiff's Treats. So, all in all, not bad. There is still a huge disconnect somewhere and they are lucky to have someone like Dee to bring things together. I know I was very grateful for her. More

This was my first time buying car online.. I was not sure if it was worth my time and if it was rip off.. I spent week researching and looking over ever details of the website.. it was honest and I got ALOT if it was worth my time and if it was rip off.. I spent week researching and looking over ever details of the website.. it was honest and I got ALOT of help from customer services.. they answer ever question I asked.. I look over all of the SUV and went thru all details of the SUV as well as the Carfax. Checking the Carvana inspections. In the end I found the Jeep Grand Cherokee that I have been looking for. It got everything I want and wish for.. I could not have been much happier with the research of Carvana and the support they provide while looking. They really work with you and help you thru the whole progress.. THANK YOU CARVANA!!!❤️❤️❤️ More

Easy and Accurate representation of the car Needed another car following surgery which made it impossible to drive my current vehicle for the near future. Appreciated the number of choices, the Needed another car following surgery which made it impossible to drive my current vehicle for the near future. Appreciated the number of choices, the complete information, including window sticker, service records, and free Carfax, and the large number of exterior and interior pictures, pointing out imperfections. While not perfect, I think Carvana lived up to or exceeded reasonable expectations. If I was to suggest any improvement, it would be to wipe down/clean the interior better than they did on the vehicle I purchased, which I did myself after receiving it. More

Won't by a car any other way. It was so easy and quick. After I got the car, my mechanic checked it out and said it was in great shape! He was impressed. I love the car, got a great price, and no hassle. H After I got the car, my mechanic checked it out and said it was in great shape! He was impressed. I love the car, got a great price, and no hassle. Highly recommend More

We arrived two hours before our appointment to find our new Subaru Legacy waiting for us, beautifully detailed and with a full tank of gas. Kim, the advocate on duty, was friendly and helpful in transferri new Subaru Legacy waiting for us, beautifully detailed and with a full tank of gas. Kim, the advocate on duty, was friendly and helpful in transferring documents. We did have a couple of OMG moments on our trip back home, however. The ignition key refused to release but spontaneously cured itself. Overall, this was an interesting purchase experience. Other than the key issue, the car has been splendid and we are looking forward to many years of use and enjoyment. More

Experience was flawless! Love love our Kar🧡 thank you for a professional job well done.. Everything about our Sonata Limited was grand. Vehicle was clean & sanitized! Curt for a professional job well done.. Everything about our Sonata Limited was grand. Vehicle was clean & sanitized! Curt More

By far the best car buying experience! This is the 3 time I purchase a vehicle and will continue to come back. No hassle, no lies..what your see is actually what you get! Once you do business with Carvana yo I purchase a vehicle and will continue to come back. No hassle, no lies..what your see is actually what you get! Once you do business with Carvana you will never work with another Dealer again. Thank you Carvana! More

Carvana makes your car buying experience so easy and convenient. There's no usual pressure into a sale and they go the extra mile to make sure that the entire process is a unique and desired way to buy convenient. There's no usual pressure into a sale and they go the extra mile to make sure that the entire process is a unique and desired way to buy a car - and trade a car! Sedara showed up on time (actually a bit early) and made sure that all of my questions were answered. After I had some time to look at the car and test drive it a bit, she hooked up my old car, walked me through all of the paperwork, explaining each page and what I was signing for, and that was it! It truly was one of the easiest and convenient things I've ever done. I definitely would recommend Carvana to anyone looking into buying a new vehicle! More

This was a wonderful experience. The employees that work for Carvana are all so great to work with. From customer service to delivery personnel. I returned the first vehicle because it was a little small an for Carvana are all so great to work with. From customer service to delivery personnel. I returned the first vehicle because it was a little small and got a bigger one. No questions asked. Can't wait to buy my next vehicle from you. This is the only way to buy a car. Very satisfying experience. Thanks More

Purchasing experience This experience with Carvana was AMAZING. The who purchase time took about 20 minutes. There were no surprises when my car was delivered and the deli This experience with Carvana was AMAZING. The who purchase time took about 20 minutes. There were no surprises when my car was delivered and the delivery driver went over everything. I could not have asked for a better experience and i love my car! More